Kingswood Surgery
Hollis Road, Totteridge, High Wycombe, Buckinghamshire, HP13 7UNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled In dire needs
Rated 1 star out of 5
by Kay - Posted on 10 October 2024
This surgery's standard has been dwindling for the last 10years. Now it's impossible to find an appointment. If administration stuff, surely, they can manage, or that's what you think. The answer is no. A big No. My Medical Exemption Certificate renewal application has gone missing for the Second time and all they can say is I don't know-there is nothing more I can say". My certificate has gone expired now so I am extremely worried for my continuous prescription access. Ok so if they don't know what happened to my applications, they should be able to offer a solution but No, not their problem. I filled in the form for the 3rd time as there is no other way but oh how bitterly unreluctant the receptionist was about the resubmission, as they are anxious to leave work. . "It will be 6weeks before the new certificate be sent!" But that's not true as I already checked with the certificate office and I was confirmed Twice! by separate staff that re-issue will take 10 days and that each sent application will be confirmed by eMail directly. The surgery is coming up with any stories to get out of the sticky situation. Finally when I left, I was told they never had any problems with other patients. Well I would like to say I never had any problems with renewals before until now. Everything is a problem for the surgery. I also have /witnessed other issues but let me continue in another review....
Visited October 2024
Kingswood Surgery has not yet replied.
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Review titled Very much improved appointment system
Rated 4 stars out of 5
by Andrew Smith - Posted on 30 September 2024
Now very easy to request an appointment online each morning. Fill in your details then the practice comes back to you - no more hanging on the phone. I wanted a Dr to look at a condition I had that needed attention but wasn't urgent. Got seen a couple of days later, walked out with a prescription and a booking for a follow up appt. Nice and easy. This practice now has a full complement of GP's.
Visited September 2024
Kingswood Surgery has not yet replied.
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Review titled Admin rubbish
Rated 2 stars out of 5
by Alan Dyer - Posted on 05 August 2024
Yet again Kingswood lets me down with a repeat prescription. Having left the request in the correct box (that’s the one for repeat prescriptions not the one for repeat prescriptions that says ‘do not leave repeat prescriptions in this box’ - yes, really) and waited the required 5 days (5! Why?) the surgery had not sent it to the pharmacy. The receptionist promised me it would be there the next morning - it wasn’t, leaving me with no medication. No surprise. I probably won’t even bother raising it with them. No point, it will happen again.
Visited August 2024
Kingswood Surgery has not yet replied.
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Review titled Awful practice
by Anonymous - Posted on 13 May 2024
Haven't used a doctor for years - tried to make an appt. at this one. Went online, told me to sign up to Patient Access, did this (also involved signing up to NHS) - it took ages only to be told this surgery does not offer this service! No online links on their website working this morning. Phoned 3 times, got cut-off twice - eventually got through only to be told I have a ten minute window every morning to click on a link which will generate a call back to me and once they are full, the link will close!! Receptionist rude and uncaring, no comment when I said that I'd been cut off twice. Is this what doctors surgeries are like now? How can this be a viable service to patients? You hear it's bad but until you go through it, you don't realise. So I guess I will now enter this circus every morning until I either get an appointment - or drop dead!
Visited May 2024
Kingswood Surgery has not yet replied.
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Review titled Outstanding Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2023
Knowledgeable, understanding and knows how to interact with patients to put them at ease and communicate the medical issues
Visited November 2023
Kingswood Surgery has not yet replied.
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Review titled A Great genuine GP Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
I am grateful for the outstanding care I received at Kingswood surgery. Filled out a triage form in the morning for my son. Was called by the doctor that morning and seen 30mins later! He was so friendly and welcoming and reassured me and my son, didn't feel like we were being rushed at all! Kingswood really seems to have turned things around..
Visited September 2023
Kingswood Surgery has not yet replied.
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Review titled No improvement
Rated 1 star out of 5
by Alan - Posted on 14 July 2023
Still run for benefit of staff not patients. Due to unforeseen and unavoidable circumstances I have been delayed for a few weeks in Yorkshire. As a result I have run out of blood pressure tablets. A helpful local pharmacist said to get my surgery to give them the details, quite straightforward. Not for Kingswood it isn’t. I rang last Monday, explained, and was told to send an email. I said no, you don’t read emails and I’ve run out of important medication. I was then told requests take 5 days. Yes, I know that, normally, but clearly the person hadn’t listened to a word. I then got a lecture about when I last had a repeat prescription - totally irrelevant to my problem. I insisted something be done and was told someone would get back to me. Needless to say, no one did. I had to drive all the way back home to Wycombe (and back again) to retrieve my spare tablets which I keep back to cover me for when they lose prescription requests. I rang again on Thursday to complain and asked for the practice manager On leave, so I asked for the p m to call me today as I’m not prepared to hang on for another hour - you get to the front of the queue and the phone still rings out for ages. No one has called me. I’m not the least bit surprised. It will be interesting to see if they do now.
Visited July 2023
Kingswood Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Julia - Posted on 31 May 2023
Never had any issues with getting an appointment or phone appointment when needed. Staff are always very helpful
Visited May 2023
Kingswood Surgery has not yet replied.
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Review titled Worst GP practice
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2023
Never get appointments when you need the most or really sick and weak. No compassion as a medical practice. It feels like they run a private practice rather then NHS
Visited April 2023
Kingswood Surgery has not yet replied.
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Review titled Unbelievably Bad serivce
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
Appointment system is completely broken. I have spent hours on the phone on many occasions (as there is no way to book on line), when you get past the 'number 12 in the queue' to a 'busy on another line' message - regularly are then cut off. Also get regular messages telling me not to contact the surgery as they are short staffed. Came to a head when my Ukrainian house guest needed a Gynae appointment. I was told to ring back on Tuesday (the day when the Gynae doctor works - yes one doc on one day). I rang on Tuesday but as usual was not able to get through until all appointments had gone and I was told to ring back in 3 weeks when the (singular) Gynae doc was next working. When I said that I was not willing to wait for three weeks to be told the same, they said they would get the doc to ring me in three weeks. That was the best they could do. Eventually my Ukrainian house guest returned to Ukraine for a 2 week visit. In that time she saw a doctor, arranged a scan and got the results. Incredible that she can do this in a country at war but can not even speak to a doctor in the same time line here. On the other hand - I have an on going medical condition that is handled well. I have to an appointment every 6 months (unfortunately I have to ring for these - so back in the queue for many hours). The reminders for the blood test and the appointments are well run. My repeat Prescription is all done on line and I have never had a problem with this.
Visited April 2023
Kingswood Surgery has not yet replied.