Lakeside Healthcare Stamford
Lakeside Hthcare Stamford, Ryhall Road, Stamford, Lincolnshire, PE9 1YAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helping you.
Rated 2 stars out of 5
by John Dowding - Posted on 06 February 2024
One person on reception,20 people in the line, a good way to encourage poor behaviour to staff. Delt with very efficiently but sent to another facility to see a doctor. The computer system seems to be very slow or very long winded but upgrading to fibre optic may help, reception staff having to leave there possion to retrieve printout documents all points to poor administration of the practice. I do hope this small observation will help you to modernise and I am always available to assist should you need free advise. Thank you and regards John Dowding
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Mr Dowding. Thank you for taking the time to share your observations and suggestions. Kind Regards Emma Patient Services Manager
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Review titled Confused advice
Rated 2 stars out of 5
by Anne Spinoza - Posted on 14 February 2024
Saw a doctor on 9/2, prescribed nitrofurantoin despite asking for alternative due to previous bad reactions. Late, so took medication till Monday 12/2. Feeling really ill so went to surgery on 13/2, explained problem, was offered phone call with doctor. Doctor said that correct antibiotic had been prescribed and I should take it up with pharmacy. Superdrug said the prescription on 9/2 was for Nitrofurantoin and that they had received a prescription for Amoxicilin at 9am that morning (13/2)! Was this a result of my visit that morning? I am quite perturbed because I had a u.t.I. on 15/1, and despite indicating on accompanying form that I reacted badly to Nitrofurantoin, it was again prescribed and I had to go back yet again to get this changed. I was very happy with my visit to doctor on 9/2 and felt he had listened to my concerns. He suggested Amoxycilin as an alternative which is why I was so surprised not to receive it. The doctor who called me on 13/2 was adamant that Amoxycilin had been prescribed and that Superdrug needed to sort this out. I would be grateful if someone could explain why this happened
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 12 March 2024
Hello Ms Spinoza, Please can you contact me at the surgery to discuss your concern. Kind regards Emma Patient Services Manager
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Review titled Review of practice
Rated 4 stars out of 5
by Barry Crick - Posted on 15 February 2024
Waited 2weeks to get an appointment but when seen excellent service from the doctor even with follow up phone call 7:30 at night unfortunately now with two hospital departments to see me which I hope is soon but fear the worst
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 12 March 2024
Dear Mr Crick, Thank you for taking the time to share your recent experience with the surgery. Kind Regards Emma Patient Services Manager
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Review titled Ok practice
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2024
It takes so long to get a Doctor's appointment. Then when you do get a Doctor's appointment and you turn up on time. Somebody who's turned up late takes half an hour of your space with the Doctor.
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Patient, Thank you for taking the time to share your experience with the practice. Kind Regards Emma Patient Services Manager
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Review titled Good
Rated 4 stars out of 5
by Philip Little - Posted on 19 February 2024
Doctor was excellent and immediately put into action several procedures and tests which are now ongoing and I am awaiting results. Also an appointment with Peterborough hospital has been arranged for Monday 26th February for a colonoscapy.
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Mr Little, Thank you for sharing your positive experience with the practice. Kind Regards Emma Patient Services Manager
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Review titled Acceptable
Rated 4 stars out of 5
by Anonymous - Posted on 06 February 2024
Phoned on Monday morning and waited in the queue for approx Ihr. The operator explained that the earliest appointment available was for the following Monday. After explaining my urgency for painkillers , she was able to get me a telephone appointment for 15.00 same day. Doctor rang spot on time and dealt with my request immediately plus arranged blood tests to ensure all was OK.
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Patient, Thank you for sharing your experience with the surgery. I am happy to hear that we provided you with the appointment you required. Kind Regards Emma Patient Services Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Brian Clark - Posted on 29 February 2024
The doctor was friendly and knowledgeable, setting up a treatment plan to address my worries. The staff at lakeside were excellent in ensuring that I received my antibiotics in time
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Mr Clark Thank you for taking time to share your positive experience with the Stamford Surgery. Kind Regards Emma Patient Services Manager
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Review titled Compassionate GP
Rated 4 stars out of 5
by Anonymous - Posted on 04 March 2024
I saw a female GP who was the most understanding and caring GP that I have probably ever met and I have a good sized file representing many visits over the years to see a GP.
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear patient, Thank you for taking the time to provide your feedback. I will share your feedback with the Stamford Team. Kind Regards Emma Patient Services Manager
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Review titled Blood test request
Rated 3 stars out of 5
by Steve Rickard - Posted on 29 February 2024
Was OK, the new system didn't help . I generated a request fir additional blood test to be added. It took a fair while to get that looked at , was told a GP would call then I got a request to say my appointment was at sheepmarket . So I travelled there only to discover it was a call appointment but messages weren't clear. Ladies were nice , everyone trying hard , just the small things matter and anything to save time. GP should have just read my request and messaged by email outcome .
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Steve, Thank you for taking the time to provide a suggestion for improving the communication between the surgery and our Patient. Kind Regards Emma Patient Services Manager
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Review titled Health care review?
Rated 4 stars out of 5
by Anonymous - Posted on 29 February 2024
I was expecting to see a doctor at this appointment, but was seen by a non medical person, who was very friendly & informative but wasn’t able to answer any medical questions.I haven’t seen a doctor for 5 years due to the pandemic & the deterioration of the service at lakeside practice. What was once a thriving helpful practice is no longer.i was met at an empty surgery by a pleasant receptionist & healthcare worker, but why not use this time to see patients & aim to reduce the waiting lists & prevent people attending emergency outpatient visits at Peterborough hospital for complaints which could have been dealt with by a GP
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Patient, Thank you for sharing your experience. Please can you contact me at the surgery so I can ask further questions about the type of appointment you had arranged. Kind Regards Emma Patient Services Manager