Lakeside Healthcare Stamford
Lakeside Hthcare Stamford, Ryhall Road, Stamford, Lincolnshire, PE9 1YAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Much improved practice
Rated 5 stars out of 5
by Pauline Wilson - Posted on 19 July 2024
Since suffering from a painful arthritic knee I have found it very easy to obtain an appointment with a GP and have received the relevant advice, referrals and medication to help me.
Visited July 2024
Review titled Lakeside Healthcare Stamford
Replied on 21 July 2024
Dear Pauline, Thank you for taking the time to share your experience with The Stamford Surgery. I am happy to read that you easily secured an appointment, and the clinician provided you with advice and medication. I will share your experience with the clinician and the wider Stamford Team. Kind Regards Emma Patient Services Manager
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Review titled Unpleasant
Rated 1 star out of 5
by Anonymous - Posted on 16 July 2024
I felt like I was wasting the doctors time . Felt no better after seeing him . I could have come with the same answer my self . Not worth wasting my time going to see them . Just said if get worse go and see a and e
Visited July 2024
Review titled Lakeside Healthcare Stamford
Replied on 21 July 2024
Dear Patient. I am sorry to read of your recent difficulties. Please contact me at the surgery, so I can discuss your concerns and address any issues. Kind Regards Emma Patient Services Manager
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Review titled Med problems resoʻlved
Rated 5 stars out of 5
by Trevor Veitch - Posted on 15 July 2024
Have had several minor problems, all of which were resolved efficiently an sensitively. The booking system was simple and quick. My transfer to Peterborough was quick. Altogether a Most satisfactory treatment. One difficulty only: Among the doctors there was one from overseas - I could not understand single word he said.
Visited July 2024
Review titled Lakeside Healthcare Stamford
Replied on 21 July 2024
Dear Trevor, Thank you for taking the time to share your experience with The Stamford Team. I am happy to hear that you found the booking system simple and quick, and all of your concerns were resolved. Kind Regards Emma Patient Services Manager
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Review titled Worked ok
Rated 4 stars out of 5
by W Barltrop - Posted on 15 July 2024
A face to face GP appointment. Getting the appointment did not take too long and receptionist was very helpful. GP answered my queries in a straightforward manner and and fully answered any queries. Also discussed ax recent X-ray in simple and easy to understand terms.
Visited July 2024
Review titled Lakeside Healthcare Stamford
Replied on 21 July 2024
Dear Patient, Thank you for sharing your experience with The Stamford Surgery. I am very happy to hear that your clinician answered all your concerns. I will share you comments with the Clinician and the wider Stamford Team. Kind Regards Emma Patient Services Manager
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Review titled Improving on some issues but still poor.
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2024
Still trying to get my prescription on the 3rd from my GP appointment. They sent to a pharmacy rather than giving me. It was shut and I was too ill to get obviously. Other people went but weren’t given. I phoned to ask Lakeside for help but they were rude and dismissive. GP did not take me seriously. A typical “bug” answer when I was seriously unwell. However you can see a GP if you are lucky now. And are offered a choice of telephone or in person.
Visited July 2024
Review titled Lakeside Healthcare Stamford
Replied on 21 July 2024
Dear Patient. I am sorry to read of your recent difficulties. Please contact me at the surgery, so I can discuss your concerns and address any issues. Kind Regards Emma Patient Services Manager
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Review titled Awful practice and it’s going to get worse
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2024
Nearly impossible to get an appointment. The only way to get one is to either phone at 8:00am exactly and hope you win the race to be one of the lucky few, spend an hour on hold, and then get seen in a fortnight - or use the Anima app, which isn’t easy for elderly people - someone was at the desk trying to get an appointment and obviously couldn’t use the app and had no luck trying to get one on the phone. She left empty handed. This is the general experience I have of the doctors too - it was difficult to get my appointment - I tried three times on the phone and then eventually got one online at the second attempt - it took me five days to book an appointment. This is going to get worse as the town is about to expand - so there will be more strain on the doctors practice. Having got an appointment I arrived ten minutes early, as I know you will not get seen if you are late, and promptly had to wait for about an hour to be seen. I wouldn’t mind except I was sat on my own in an empty waiting room, eventually I asked the receptionist and she said that “the doctor knows you are waiting and you are next” and it was then nearly another 30 minutes before I was seen. The Dr I saw (I no longer have a specific doctor, I used to but he retired and now you end up just seeing whoever is available) was friendly, polite and knowledgeable - she discussed my problem with me and I left with the advice I needed (I was seeking to reduce the dose of my medication).
Visited June 2024
Review titled Lakeside Healthcare Stamford
Replied on 10 July 2024
Dear Patient, Thank you for sharing your feedback of your recent visit to the surgery and I am sorry to read that you had difficulty in booking a appointment. We have introduced pre-bookable routine appointments and same day appointments, all our appointments are bookable via the NHS App, SystmOnline, telephone, or in person at either of our two sites. I am sorry to hear that when you attended your appointment, that you had a wait to see the clinician. The clinician's do try to keep their clinics on time, however some appointments can take longer then the allotted time due to complex consultations. Kind regards Emma Patient Services Manager
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Review titled Great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2024
The doctor was very caring and thorough. Sent me for blood tests and changed my medication. Well done.
Visited June 2024
Review titled Lakeside Healthcare Stamford
Replied on 21 July 2024
Dear Patient, Thank you for taking the time to share your experience with The Stamford Surgery. I am very happy to hear that your clinician was very caring and thorough. Kind Regards Emma Patient Services Manager
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Review titled Experience of mum and baby 8 week check
by Anonymous - Posted on 14 June 2024
We were 15 minutes late being seen which is more significant when you have a small baby with you. I didn't find the doctor to be very approachable, the appointment was rushed and he didn't ask me anything meaningful regarding my mental or physical health. It felt very superficial and a 'whistle stop' appointment. I wasn't examined and didn't feel at ease or that there was time to ask the questions that I had, so I don't feel as though I've had a meaningful conversation with my GP. He asked me about contraception, but didn't tell me he'd write the prescription. Given how rushed it felt i didnt realise i hadnt checked this with him until i saw the nurse, who told me i needed to book a separate appointment to start the contraception. i did so, only for the GP to text me later that day explaining that he'd sorted the prescription. Poor communication. He examined my son, but didn't engage with him or explain to me what he was doing which again felt lacking in care and consideration. After the appointment I was asked to wait for the immunisations, no one told me what time this was booked for, and when I explained my frustration to the nurse I was told that all surgeries are the same and I need to blame the government for ruining the NHS. I disagree. Lakeside offers poor care, the GP i saw did not present as engaged or that he had time to spend talking to me meaningfully. Communication was poor in my appointment to result in my not knowing about the prescription, and again with the nurse telling me to book a further appointment, which in the end was not necessary. For this I cannot blame the government, and am of the view that the surgery is poorly managed, and lacking care. Despite spending an hour and a half at the surgery yesterday, I estimate only 25 minutes was spent with either the GP and the nurse combined, and by the time I left I was angry and frustrated. I can only imagine how women who are experiencing more difficulties than me would feel in this situation, as I feel I have not been heard, or listened to.
Visited June 2024
Review titled Lakeside Healthcare Stamford
Replied on 10 July 2024
Dear Patient, Thank you for taking the time to provide feedback on your recent appointment at The Stamford Surgery. I am so sorry to hear that your recent experience with the surgery did not meet your expectations. I would like to offer my sincerest apologies for any inconvenience or upset this may have caused. Ensuring a high level of customer care, support, and effective communication is central to our mission, and it is disappointing to hear that we did not meet this standard in your case. Please can you contact me at the surgery, so I can be provided further information about your appointment, and I would be very happy to investigate this further. Kind Regards Emma Patient Services Manager
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Review titled Positive Experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2024
I attended SheepMarket Surgery for a pre-booked procedure with a visiting GP. I had a short wait post my scheduled appointment time. The visiting GP was excellent calling with the nurse helping with the procedure.
Visited June 2024
Review titled Lakeside Healthcare Stamford
Replied on 04 July 2024
Dear Patient, Thank you for taking the time to share your experience with The Stamford Surgery. I am happy to hear that your clinicians were helpful during your procedure. I will share your comments with the Stamford team. Kind Regards Emma Patient Services Manager
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Review titled Useless.
Rated 1 star out of 5
by Wallace Brown - Posted on 27 June 2024
Wouldn't make an appointment by phone, had to visit the centre to register to make a online appointment. Attempted to do so only to be told that there are no available slots for the next 2 weeks. Kind of wonder what's the point ?
Visited June 2024
Review titled Lakeside Healthcare Stamford
Replied on 10 July 2024
Dear Mr Brown, Thank you for sharing your feedback of your recent visit to the surgery. We have introduced pre-bookable routine appointments and same day appointments to provide you with more accessible and convenient options for scheduling appointments. All our appointments are bookable via the NHS App, SystmOnline, telephone, or in person at either of our two sites. I am sorry to hear that when you contacted the surgery we had reached capacity for the same day appointments, and at that time we did not have any pre-bookable appointments available. We do offer the Anima digital platform for routine, non-urgent medical and administration issues. This is a digital consultation platform, your case will be assigned to a relevant clinician for your concern. You can join the Anima platform through the practice website. Kind regards Emma Patient Services Manager