Lakeside Healthcare Stamford
Lakeside Hthcare Stamford, Ryhall Road, Stamford, Lincolnshire, PE9 1YAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 29 October 2023
Good practice for the size Stamford. Very quick service for both flu and covid vaccinations. They needed to replenish their hand sanitizers, majority were empty. Did mention to a member of staff.
Visited October 2023
Review titled Lakeside Healthcare Stamford
Replied on 17 November 2023
Dear Patient, Thank you for sharing your feedback regarding the flu and covid clinics. Kind Regards Emma Wilson Patient Services Manager
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Review titled Well looked after
Rated 3 stars out of 5
by Christine Sharman - Posted on 27 October 2023
Lump in throat. Sent for blood tests on Monday. Results Wednesday, abnormal. Phones reception said I needed to see same doctor asap. Got to see Locum Thursday. Send for urgent u/s scan. Will phone back Friday with instructions re meds. Phoned back as promised.
Visited October 2023
Review titled Lakeside Healthcare Stamford
Replied on 17 November 2023
Dear Christine, Thank you for taking the time to share your experience with the Stamford Surgery. I will share your review with the Stamford Team Kind Regards Emma Wilson Patient Services Manager
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Review titled Quick appointment
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2023
I went on line and got a choice of 2 times on the same day i went on line. Got to the surgery and only waited less than 5 minutes before the doctor called me in. He was very helpful and checked all details of my pass history.
Visited October 2023
Review titled Lakeside Healthcare Stamford
Replied on 24 October 2023
Dear Patient, Thank you for sharing your experience at the surgery. Kind Regards Emma Wilson Patient Services Manager
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Review titled Huge difficulty to get appt
Rated 2 stars out of 5
by Hilary jelen - Posted on 14 October 2023
Having tried for weeks to get an appt as requested by gp as a follow up including visits to practice, requests for call back from duty gp system online, Doctrin I eventually got an appt which was organised through another very helpful Gp gp at the practice I have no complaints once I saw the gp who had requested to see me….. helpful, informative and offering a much needed menopause service. I do understand the problems in nhs having worked there for years and the chronic shortage of gps but frankly Lakesides appt system is dreadful. I am tenacious but how on earth very elderly, vulnerable patients who do not access internet cope ? This seriously needs addressing
Visited October 2023
Review titled Lakeside Healthcare Stamford
Replied on 21 November 2023
Dear Hilary, Thank you for taking the time to share your feedback. I apologise for any inconvenience you experienced and the frustration you felt regarding access to our surgery. Our primary goal is to provide exceptional care, support, and communication to all our patients, and it’s disheartening to learn that we fell short of your expectations during your recent experience. The doctrin platform is for non-urgent concerns and we release pre-bookable appointments throughout the week via the NHS App, SystmOnline, and telephone access. If a follow up appointment is required, the clinicians often book their own follow up appointments, I am sorry this did not happen for you. I would be happy to discuss your concern further, please contact me at the surgery and I will be happy to investigate your concerns further. Kind Regards Emma Wilson Patient Services Manager
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Review titled Lakeside seems to be improving
Rated 4 stars out of 5
by Anonymous - Posted on 15 October 2023
Flu and Covid jabs - all carried out seamlessly with polite and attentive staff. Very professionally carried out.
Visited October 2023
Review titled Lakeside Healthcare Stamford
Replied on 21 December 2023
Dear Patient, Thank you for sharing your experience at the surgery Covid and Flu clinics. Kind Regards Emma patient services manager
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Review titled Great Doctor
Rated 5 stars out of 5
by Paul Hughes - Posted on 15 October 2023
Brilliant Doctor really pleasing to talk to very helpful gave me great advice told me where I should be looking to get my response sorted
Visited October 2023
Review titled Lakeside Healthcare Stamford
Replied on 21 December 2023
Dear Mr Hughes, Thank you for taking the time to share your feedback. I will share your feedback with the Doctor who consulted you. Kind Regards Emma Patient Services Manager
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Review titled Turning the corner?
Rated 3 stars out of 5
by Anonymous - Posted on 21 October 2023
Was offered a same day appointment either by phone or in person, went for in person. Locum doctor was brilliant, outcome was a cortisone onjection needed. This is the big downer…he then had to contact reception to put me on a waiting list for this. On asking at reception they couldn’t give me a timeline just a we’ll contact you. Several years ago needed the same and the Dr did it there and then. I’ll wait for their phone call until I pass a full judgment.
Visited October 2023
Review titled Lakeside Healthcare Stamford
Replied on 24 October 2023
Dear Patient, Thank you for sharing your experience from visiting the surgery. I am sorry we could not offer you the injection during your appointment, not all clinician's are trained to offer Cortisone injections which is why you were added to a waiting list. We will contact patients from the waiting list to schedule appointments and make sure that everyone receives timely and appropriate care. We understand the importance of timely injections, we will make every effort to keep you informed and ensure that you receive your injections in a timely manner. Kind Regards Emma Wilson Patient Services Manager
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
I checked in at front desk on time for my appointment the clerk booked me in. Then waited 45 minutes. People who came in after me they had their injections i then asked a nurse she said I missed my appointment I wasn’t very about this at the time
Visited October 2023
Review titled Lakeside Healthcare Stamford
Replied on 16 November 2023
Dear Patient, Thank you for taking the time to share your feedback. I am sorry to hear that your experience at the surgery did not meet your expectations. Kind Regards Emma Patient Services Manager
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Review titled Efficient service
Rated 5 stars out of 5
by Peter Wharam - Posted on 27 October 2023
My telephone consultation was easy to book for a few days ahead, when I got my phone call it was on time and very helpful.
Visited October 2023
Review titled Lakeside Healthcare Stamford
Replied on 30 October 2023
Dear Mr Wharam Thank you for taking the time to feedback on your experience. I will share your review with the team at the practice. Kind Regards Emma Wilson Patient Services Manager
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Review titled Confusingly Inefficient
Rated 2 stars out of 5
by Elaine Jones - Posted on 12 October 2023
Why oh why can we not send Doctrin messages at 8 or 8.30 till end of day? You only allow 3pm to 8pm now - for many of us in working day and or on journey home making dinner. You only read them when you're ready so what difference does it make when we send them? So confusing and to me inefficient, placing restrictions when there do not need to be any.
Visited October 2023
Review titled Lakeside Healthcare Stamford
Replied on 21 November 2023
Dear Elaine, Thank you for sharing your feedback. I apologise for any inconvenience you experienced and the frustration you felt regarding access to the Doctrin platform. Our primary goal is to provide exceptional care, support, and communication to all our patients, and it’s disheartening to learn that we fell short of your expectations during your recent experience. The Doctrin platform is open for new submissions between 3pm and 8pm, Once the submission has been created, you can access the case to read and reply to messages at a time that suits you. Kind Regards Emma Wilson Patient Services Manager