Lakeside Healthcare Stamford
Lakeside Hthcare Stamford, Ryhall Road, Stamford, Lincolnshire, PE9 1YAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible service
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
Over an hour and a half on hold to be told I can't book an appointment to see a doctor. They only book appointments for the day on which you're calling and they're all taken quickly. Still, you have to wait on hold for hours to learn this.
Visited April 2023
Lakeside Healthcare Stamford has not yet replied.
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Review titled Doctor
Rated 4 stars out of 5
by Anonymous - Posted on 05 March 2024
Very good doctor who listened and explained things. The doctor was running late but she apologised which was nice
Visited March 2023
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Patient, Thank you for taking the time to provide positive feedback on your experience with the Doctor. Kind Regards Emma Patient Services Manager
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Review titled Good practice
Rated 4 stars out of 5
by Lynda Edwards - Posted on 06 March 2024
Had a telephone conversation very informative and very helpful, answered all my questions satisfactorily.
Visited March 2023
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Lynda, Thank you for your feedback. I will share your comments with the Stamford Team. Kind Regards Emma Patient Services Manager
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Review titled Very Frustrating
Rated 2 stars out of 5
by Richard Reed - Posted on 21 March 2023
Before I start, on the positive side, the individual people I have dealt with at the surgery are lovely and helpful, but the processes around making appointments and further contact leave a lot to be desired. In common with some of the other reviews on this site, I am very frustrated at the process of trying to get an appointment. Even if you ring dead on 8am, you are still likely to receive the message 'there are more than 60 people in the queue in front of you'. The wait to speak with a receptionist usually takes over an hour and on my last few attempts, upon speaking with someone, I was informed that there were no appointments available and that if the condition was serious, I should contact 111. On my last attempt to speak with a doctor, I used their 'Doctorin' system instead. Although I registered my illness on the Wednesday, it was Monday evening the following week before I managed to speak to a someone. A week later (Tuesday) and after having finished the course of medication, I am still ill, but the 'Doctorin' case seems to have been closed, so it seems I have to start all over again! This isn't the first time I have found myself in this situation. This is so frustrating - why isn't there a mechanism in place, so that people with an ongoing condition are easily able to get back in contact! Update 11.30am Tuesday - just rang the surgery (queue no 13 - 20 minute wait) to complain that the Doctorin case had been closed - the receptionist informs me that a Doctor is due to ring me sometime on Friday. Hopefully, my condition won't have deteriorated too much by then.
Visited March 2023
Review titled Lakeside Healthcare Stamford
Replied on 11 April 2023
Dear Mr Reed Thank you for your feedback. The doctrin platform is for routine queries. We do advise patients it may take up to 3 working days before your query is reviewed by our staff. Once your query is reviewed, this is assigned to a suitable clinician. If you would like to discuss your concern further, please contact me at the surgery. Kind Regards Emma Wilson Patient Services Manager
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Review titled Friendly Appointment
Rated 4 stars out of 5
by Dave Austin - Posted on 16 March 2023
Had an ear check for a prescription with one of the practioners. Prompt and friendly service thankyou.
Visited March 2023
Review titled Lakeside Healthcare Stamford
Replied on 21 March 2023
Dear Dave, Thank you very much for the positive feedback regarding your standard of care when attending the surgery. I will pass this feedback to the clinician involved in your care. Kind Regards Emma Wilson Patient Services Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Lucy - Posted on 13 March 2023
I was seen at Lakeside extremely quickly, and everyone I spoke to was friendly and informative. The doctor who treated me was compassionate and knowledgable, and overall my experience was very positive.
Visited March 2023
Review titled Lakeside Healthcare Stamford
Replied on 21 March 2023
Dear Lucy, Thank you for your positive feedback, I will share this with our Team. Kind Regards Emma Wilson Patient Services Manager
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Review titled Very helpful Receptionists.
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2023
This experience is ongoing at the moment and am waiting to be contacted by a clinician. So far it has been positive. However, the telephone system is not fit for purpose and the website’contact’ form doesn’t work.
Visited February 2023
Review titled Lakeside Healthcare Stamford
Replied on 28 February 2023
Dear Patient, I am the patient services manager at Lakeside Healthcare at Stamford. Thank you for your feedback. I am sorry to hear you have had difficulty with the telephone system and online contact forms. If you wish to discuss these concerns with me, I would be happy to speak with you. Please contact the surgery when it is convenient for you. Kind Regards Emma Wilson
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Review titled No contact
Rated 1 star out of 5
by Philip Archer - Posted on 06 April 2023
The practice obviously doesn’t know the concept of patient contact. Been waiting 3 months . I have tried various methods of trying to get them to respond but non have worked
Visited January 2023
Review titled Lakeside Healthcare Stamford
Replied on 11 April 2023
Dear Mr Archer. I am sorry to hear that you have been trying to contact the surgery. We have recently replied to your concern via email. If you have not received this, please inform the surgery. Kind Regards Emma Wilson Patient Services Manager
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Review titled Frustrating systems.
Rated 1 star out of 5
by Anonymous - Posted on 20 January 2024
The booking system here is ridiculous and difficult. They seem to try and do anything to not have to involve an actual doctor. You can’t request a doctor so the chances of getting a good one are low. On this occasion I was lucky but it’s taken a long time and that was just by chance. It’s a lottery with this surgery and one that I doubt has many winners.
Visited January 2023
Review titled Lakeside Healthcare Stamford
Replied on 12 March 2024
Dear Patient, I would like to extend my apologies for any inconvenience and frustration you may have experienced with accessing our surgery. We strive to deliver exceptional care, support, and communication to all our valued patients. It is truly disheartening to discover that we did not meet your expectations during your recent visit. Kind Regards Emma Patient Services Manager
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Review titled poor quality of care
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
after repeated attempts I managed to book on line for an appt to see a doctor face to face, but the few appts available are not with GPs listed as part of the practice, so presumably temporary locums. there is no continuity of care as each time you may see different doctors / health professionals. the alternative is to join long queues on the phone or use an on line questionnaire system where you may wait up to a week for a response and several people may read all your medical information before a decision is made as to who is going to deal with you, so no privacy and little dignity in that. CQC inspections put the practice in special measures in the past and still reports it as needing improvement yet no sign of any improvement over a year later. I don't know how long Stamford residents have to wait for improvements, but family and friends in other parts of the country have much better services than this, yet it's all part of a national health service, I don't understand why our practice managers can't look to see how these others do so well.
Visited January 2023
Review titled Lakeside Healthcare Stamford
Replied on 15 January 2024
Dear Patient, I am so sorry to hear that you have experienced difficulties at the surgery. I would like to speak with you directly to discuss your concerns, please can you contact me at licb.lakesidehealthcarestamford@nhs.net Kind Regards Emma Patient Services Manager