Lakeside Healthcare
Forest Gate Medical Centre, Forest Gate Road, Corby, NN17 1TRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful and supportive
Rated 5 stars out of 5
by Rosanna McMahon - Posted on 26 October 2024
I was very anxious while awaiting a biopsy appointment for suspected cancer and the social prescriber was amazing and so supportive. Also , I was able to request gp appointment after the biopsy so I could ask any questions or concerns I had. The doctor was very helpful.
Visited June 2024
Review titled Lakeside Healthcare
Replied on 08 November 2024
Hi Rosanna, We are happy to hear our social prescriber made you feel supported and you were able to address any concerns around your health and get the help you needed from our doctors too. Best Wishes, Lakeside Healthcare
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Review titled Great practice
Rated 5 stars out of 5
by Fiona Carroll - Posted on 01 June 2024
Thank you to the nurse who removed my staples from my hip today. She was very kind, caring and considerate of my feelings. I was very anxious to begin with but this nurse really helped me to become calm and relaxed and regularly asked if I was ok. Thank you again, she was wonderful.
Visited June 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Hi Fiona. We are pleased that your visit was pleasant, and that our nurse took such great care of you!
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Review titled Good practice
Rated 4 stars out of 5
by Nic R - Posted on 01 June 2024
Attended to receive a regular injection. Booking in on arrival used the electronic, straight forward. Nurse that I was booked in with to administer injection, pleasant very competent, delivered without discomfort, advised when I was next due. This visit was without issue. I have needed to access the surgery several occasions in recent times, there have been massive improvements in accessing services with the implementation of the new online system Anima, the reception staff also much improved, friendly and helpful. This surgery often seems receive negative feedback but having been a patient for many years find it much improved and would consider it a good surgery especially when considering the ever increasing number of patients registered.
Visited June 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Hi Nic. Thank you for your kind words. We are happy to hear that your visit was a smooth and pleasant one.
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Review titled Anima system
Rated 3 stars out of 5
by Anonymous - Posted on 19 June 2024
Very disappointed with near system, filled in all questionnaire for a call from a doctor, received an appointment for a call back for almost 2 weeks later for a 10 minute call , what are patients do in the mean time , I tried to cancel the appointment which I was unable to, rang surgery , explained I couldn't wait 2 week and I would go to pharmacy myself. Receptionist just sad sorry that's how system work , appointment cancelled . What's the point in calling to get an appointment, if you have to wait so long .
Visited June 2024
Review titled Lakeside Healthcare
Replied on 09 July 2024
Dear Patient, Thank you for your feedback. We are sorry to hear you have experienced difficulty with our booking system getting an appointment. If you would like to email us at northantsicb.lscorbyaccess@nhs.net should you wish to speak about this matter and discuss further. Best Regards, Lakeside Healthcare
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Review titled Great care
Rated 5 stars out of 5
by Michelle Walkley - Posted on 06 June 2024
I’m not one to visit the GP for myself but after feeling awful on and off for the last couple of years, I decided I really must get seen. From the first phone call and face to face with my GP, he has been very thorough in making sure I’ve had all relevant tests, bloods, scans and reviews and is helping to put my mind at ease and rule out anything untoward.
Visited June 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Hi Michelle. Thank you for your feedback and taking the time share your experience. We are delighted to hear that you felt well cared for and supported during your visits. Your positive feedback encourages us to continue delivering the highest standard of care to all our patients. Best Regards, Lakeside Healthcare
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Review titled Friendly and very professional
Rated 5 stars out of 5
by Michael Gibbins - Posted on 04 June 2024
Friendly and professional greeting. Procedure was fully explained and carried out in a professional manner.
Visited June 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Dear Michael, thank you for your kind words and for sharing your experience with us. We are thrilled to hear that you found our team both friendly and professional. It’s important to us that our patients feel comfortable and well-informed, so we are glad to know that the procedure was explained thoroughly and performed to your satisfaction.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2024
Seen the nurse this afternoon. On time and very kind polite and caring. Excellent services. Very informative and helpful.
Visited June 2024
Review titled Lakeside Healthcare
Replied on 02 July 2024
Dear Patient, Thank you for your kind feedback, it is greatly appreciated. We're delighted that you had a positive experience with our nurse. Best Wishes, Lakeside Healthcare.
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Review titled Lovely Nurse
Rated 4 stars out of 5
by Ann Milligan - Posted on 22 May 2024
Have had my b12 injection today which I have every 12 weeks the nurse who gave me it was very pleasant and gentle did not feel it which I have on a few occasions over the past few years
Visited May 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Hi Ann. Thank you for taking the time to share your experience with us. We are delighted to hear that your recent B12 injection was administered so comfortably. Our nursing team strives to ensure that every procedure is as gentle and pleasant as possible, and it’s wonderful to know that their care made a positive difference for you. Best Regards, Lakeside Healthcare
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Review titled Above and beyond
Rated 3 stars out of 5
by Anonymous - Posted on 05 June 2024
I have recently been seen by a GP who was nothing short of fantastic. He followed up with test results as promised and has gone above and beyond to help and reassure me. My main criticism would be the difficulty in getting through on the phone and general lack of appointments. Once you get seen, the service is excellent
Visited May 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Dear Patient. Thank you for taking time to share your feedback and experience with us. We are thrilled to hear that you had such a positive interaction with your GP and that you felt supported and reassured throughout your care. We apologise for the difficulties you experienced in getting through on the phone and the limited availability of appointments. We understand how frustrating this can be and are continually working to improve this. Have you heard of our new online consultation platform, Anima? Here you can submit any medical queries etc you may have. Just follow the link to sign up! Anima (thelakesidesurgery.co.uk) Alternatively please do not hesitate to contact us and our reception team would be happy to help set up an account on your behalf. We hope this helps and thank you for your patience and understanding. Best Regards, Lakeside Healthcare
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Review titled Awful
Rated 1 star out of 5
by Lung cancer patient - Posted on 28 May 2024
Reception staff are aggressive with no empathy. Called to day as issues booking a multiple issue appointment and was told with over 50,000 other patients it's unfair to deal with more issues for one patient. I advised if someone has an issue needing dealt with, it should be, it's not a cold sore i want looked at, it's serious issues including pain management, purse souter removal and wound review, sick note and swelling of left leg. Also ongoing issues. I was advised to go to the Urgent care centre. The usual reply a patient gets, even the Cancer patients. Seems to me this surgery keeps registering patients for the fee they charge the NHS for each patient they have on their books but have no capacity to treat their issues. Seems like a real money maker to me and people wonder why the NHS seems like an endless money pit. GP practices such as Lakeside are nothing more than a business, making as much profit as possible all costing the NHS and putting patients at risk. It's all wrong.
Visited May 2024
Review titled Lakeside Healthcare
Replied on 10 June 2024
We are very sorry to read this and would really like the opportunity to look into this and rectify this. Please can you email the surgery on northantsicb.lscorbyaccess@nhs.net with your details so that we can call you to discuss this further as this should not have happened.