Langstone Way Surgery
28 Langstone Way, Mill Hill, London, Greater London, NW7 1GRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Doctors and Managers
Rated 4 stars out of 5
by Anonymous - Posted on 08 October 2024
Received good care and respect from an empathetic team of fantastic GPs and management. Despite being over prescribed Langstone Way Surgery are doing their best to cope with a growing population. My recent encounter referred me to urgent care after weeks of feeling poorly
Visited October 2024
Review titled Langstone Way Surgery
Replied on 25 October 2024
Thank you for your kind and positive review. We are pleased that we were able to provide the support needed and hope that your problem is resolved quickly.
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Review titled Seen swiftly
Rated 3 stars out of 5
by Anonymous - Posted on 03 October 2024
I was seen by nurse very quickly and this has been the trend recently with hardly any waiting time. I was able to discuss my general health and received some good advice. However it was a bit of a missed opportunity as I forgot to mention a problem though surprised it wasn't seen on my notes. I was able to book a flu jab in person while I was there which was useful though nurse recommended end of October but I got a fortnight earlier. I was grateful I was prescribed some medication for problem I mentioned
Visited September 2024
Review titled Langstone Way Surgery
Replied on 25 October 2024
We are glad we were able to assist. Only one problem is usually dealt with per appointment as there is not usually time to deal with more in the time available efficiently and fully. Please do book again if you have another issue that you need to discuss.
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Review titled Kind staff
Rated 5 stars out of 5
by Anonymous - Posted on 24 September 2024
The nurse who took a sample for my smear test was very kind, gentle and encouraging. Thank you very much
Visited September 2024
Review titled Langstone Way Surgery
Replied on 03 October 2024
Thank you for your positive feedback. We are glad that you had a good experience of nurse care at your appointment.
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Review titled Great follow up
Rated 5 stars out of 5
by Theo ten Thije - Posted on 02 October 2024
Received amazing follow up concerning some blood tests and now proceeding quickly to next level Thanks to doctor at Langstone Way Surgery
Visited September 2024
Review titled Langstone Way Surgery
Replied on 03 October 2024
We are very pleased to have been able to help. Your positive comments are greatly appreciated. Thank you.
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Review titled Impossible to get through
Rated 1 star out of 5
by LWS PATIENT - Posted on 18 September 2024
The last few days, I have tried to get an appointment. Rang at 8am - on the dot. Each time my call is "terminated" I have also tried the online accurx form. Every day this week at 8am, the message reads : "We have temporarily paused access to online enquiries. please call the surgery to book appointment". Where does one go from here? I have a relatively simple - but debilitating, preventing me from going in to work - medical problem, and I believe super easy to fix. I have tried "over the counter" meds for over a week which have not worked and now need advice / script re antibiotics . Impossible situation.
Visited September 2024
Review titled Langstone Way Surgery
Replied on 18 September 2024
I am sorry that you are having difficulty booking an appointment. We are experiencing huge demand for appointments at the moment and so all available appointments are booked within minutes of the on-line service opening. If you would like to contact us direct, we can investigate why your calls were not getting through. We do release a few more appointments each day at 1.00 PM also, so you can try calling again then. Otherwise you can attend one of the local walk-in centres or call 111. If you prefer to be seen at the surgery, I am afraid it is a matter of persevering. Most patients do find that they manage to get an appointment within a few days.
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Review titled No appointment available!
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2024
I am genuinely disappointed with my experience at this GP surgery. Securing an appointment is nearly impossible, with limited availability. The online service is never available. When I tried to call, the waiting times were excessively long, often taking more than 30 minutes just to reach someone. Even after all that, I was told that there were no appointments available for the foreseeable future. The primary function of a GP is to provide timely access to appointments, and it's concerning that this basic service is not being met. Unfortunately, I cannot recommend this GP surgery to others, as the experience has been consistently frustrating and falls well below the standard one should expect. The service of this GP needs significant improvement.
Visited September 2024
Review titled Langstone Way Surgery
Replied on 29 October 2024
Thank you for your comments above. I am sorry that you are disappointed with your experience of trying to access the service. There is extremely high demand for appointments most days, so booking can be difficult, but we do find that most requests are met within a few days of trying. The CQC did review our appointment provision both in terms of both availability and variety of type earlier this year and found both to be sufficient and appropriate for our list size. The on-line booking system is available every weekday morning from 8.00 AM. Unfortunately, it is a very popular means of requesting an appointment, to the point that, within minutes of opening each day, all appointments available to be booked this way are filled. You can also ring Reception, as you say, but we are inundated with calls at 8.00 AM and 1.00 PM (when a few afternoon appointments are released each weekday), so the wait times for calls to be answered at these times of day can indeed be long. If you are allocated a call queue position lower than the top three however, you are offered the chance to use the call-back option, so that you do not physically have to hold on. Instead, if you choose this option, you can put the phone down and the system will automatically call you back once your call is nearing the front of the queue. All our clinician appointments are for the same day, though you can book vaccinations and routine chronic condition review and other regular health checks in advance with our nursing team. We also have a duty doctor available every day. If you feel that your issue cannot wait until the next day, you can give details to a receptionist who will pass these on to the duty doctor, who will then decide whether you need to be contacted the same day and will do so, if need be, or may advise that you can book a routine appointment via one of the usual methods, if they feel that the problem is not so urgent it requires a same day response. We also have late evening and weekend appointments available via our local hub surgery or at a Barnet Federation location. You can request one of these appointments by calling reception. If none of these options works for you, you can also visit one of the local walk-in centres or call 111 or, if the problem is very urgent, attend your nearest Accident and Emergency Department.
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Review titled Excellent service
Rated 5 stars out of 5
by Ian Harvey - Posted on 03 October 2024
Acceptable waiting time and doctor very attentive and spent time listening to me. I have received similar excellent service in previous appointments
Visited September 2024
Review titled Langstone Way Surgery
Replied on 03 October 2024
Many thanks for your kind comments. We are pleased that you continue to have such a good experience of using the surgery.
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Review titled Great doctors and nurse.
Rated 4 stars out of 5
by Colette - Posted on 03 October 2024
After having a sudden change in my health and things happening so quickly the doctor and nurse were extremely professional they never left a stone unturned. Speedy work in urgent referrals to be the seen as soon as possible no waiting time as this was urgent they did there best and referred me straight away. Continuous contact over the last 4-5 days I knew exactly what’s happening step by step.
Visited September 2024
Review titled Langstone Way Surgery
Replied on 03 October 2024
That is very good to know. Thank you for taking the trouble to leave your feedback on your experience. I hope the progress of your care continues just as well once you receive your appointment date for your referral.
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Review titled Helpful and kind
Rated 4 stars out of 5
by Anonymous - Posted on 02 October 2024
With my most recent experience the staff at Langstone Way were very helpful and kind. They assisted me with getting my appointment sorted and kept checking in on me.
Visited September 2024
Review titled Langstone Way Surgery
Replied on 03 October 2024
Thank you for your positive comments. The staff really appreciate your feedback. It is good to know that you were well looked after whilst at the surgery.
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Review titled Large practice
Rated 4 stars out of 5
by Ivan - Posted on 24 September 2024
Much improved service And if no appointment will get phone call from doctor or appt with associate Much happier with service
Visited September 2024
Review titled Langstone Way Surgery
Replied on 03 October 2024
Thank you for taking the time to give us your feedback. We are pleased that you are happy with the service.