Langstone Way Surgery
28 Langstone Way, Mill Hill, London, Greater London, NW7 1GRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Roxana - Posted on 30 November 2024
Hi, I’m happy with that practice I has some problems with my kids I try to contact emergency and no results. I contact more times the practice and they help my, thanks 🙏 I am happy and my kids healthy now . Big thanks I’m very grateful with them.
Visited November 2024
Langstone Way Surgery has not yet replied.
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Review titled Very poor practice
Rated 1 star out of 5
by Sonya Saunders - Posted on 30 November 2024
II was prescribed medicine by a consultant at a hospital and told to contact my GP for refills. One took me over a week to receive to even start my treatment, despite me sending the surgery my original hospital letter (even though they should have received a copy from the Consultant). The second medication, one I have requested by sending by my carer the message on the actual drug from the hospital pharmacy to the surgery, I have had no reply after days and will run out completely of the medication in two days time and thus my treatment will have been in vain. The pharmacy cannot help me without the doctor’s signature. My appointment with the Consultant was made by 111 Service, after waiting two years with a debilitating condition that was ignored by this surgery. Receptionists seem to be gatekeepers and I have no idea if messages have been send to whomever they concern. This has been one example of poor practise at this surgery. I could write about many others. All I require is a signature from a surgery doctor for medication prescribed by a hospital consultant and that is not forthcoming.
Visited November 2024
Langstone Way Surgery has not yet replied.
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Review titled Friendly practice
Rated 5 stars out of 5
by Merrick Fenton - Posted on 26 November 2024
I had to see a PA first who then asked me to see a Doctor who really knew her stuff and helped me and gave me a prescription for my treatment.
Visited November 2024
Langstone Way Surgery has not yet replied.
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Review titled Great service and attention
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2024
Having just returned from a holiday, l completed an online request form early Friday morning. A doctor called me around 11.45. After a short conversation the doctor said she wanted to see me. As l was not going to be available the following week, the doctor suggested that l could attend the surgery that day if l could be there within the next 30 minutes. It was concluded that further tests were required. Referral letters and forms were completed during my appointment, so that l could arrange my hospital appointments by the time l got back home. This was brilliant service. I couldn't of expected anything better than this. Thank you Langston Way Surgery
Visited November 2024
Langstone Way Surgery has not yet replied.
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Review titled Efficient Great Practice
Rated 5 stars out of 5
by Rashmi Kent - Posted on 29 November 2024
I contacted the practice to make sn appointment following blood tests and x rays done . The Lady doctor who called me was amazing explained everything clearly and concisely. I mentioned that i was having problems getting an appointment at the hospital and she said she would speak to the secretaries in the practice to contact the hospital. Very helpful from start to finish.
Visited November 2024
Langstone Way Surgery has not yet replied.
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Review titled Thank you
Rated 4 stars out of 5
by Anonymous - Posted on 24 November 2024
Thank you for sorting out my issue The administration staff were excellent, so were the receptions Admittedly I had to go in as the telephone service did not respond quickly enough, but once I was able to have a face-to-face, the problem was resolved within a few minutes
Visited November 2024
Langstone Way Surgery has not yet replied.
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Review titled Great Doctors and Managers
Rated 4 stars out of 5
by Anonymous - Posted on 08 October 2024
Received good care and respect from an empathetic team of fantastic GPs and management. Despite being over prescribed Langstone Way Surgery are doing their best to cope with a growing population. My recent encounter referred me to urgent care after weeks of feeling poorly
Visited October 2024
Review titled Langstone Way Surgery
Replied on 25 October 2024
Thank you for your kind and positive review. We are pleased that we were able to provide the support needed and hope that your problem is resolved quickly.
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Review titled Seen swiftly
Rated 3 stars out of 5
by Anonymous - Posted on 03 October 2024
I was seen by nurse very quickly and this has been the trend recently with hardly any waiting time. I was able to discuss my general health and received some good advice. However it was a bit of a missed opportunity as I forgot to mention a problem though surprised it wasn't seen on my notes. I was able to book a flu jab in person while I was there which was useful though nurse recommended end of October but I got a fortnight earlier. I was grateful I was prescribed some medication for problem I mentioned
Visited September 2024
Review titled Langstone Way Surgery
Replied on 25 October 2024
We are glad we were able to assist. Only one problem is usually dealt with per appointment as there is not usually time to deal with more in the time available efficiently and fully. Please do book again if you have another issue that you need to discuss.
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Review titled Kind staff
Rated 5 stars out of 5
by Anonymous - Posted on 24 September 2024
The nurse who took a sample for my smear test was very kind, gentle and encouraging. Thank you very much
Visited September 2024
Review titled Langstone Way Surgery
Replied on 03 October 2024
Thank you for your positive feedback. We are glad that you had a good experience of nurse care at your appointment.
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Review titled Great follow up
Rated 5 stars out of 5
by Theo ten Thije - Posted on 02 October 2024
Received amazing follow up concerning some blood tests and now proceeding quickly to next level Thanks to doctor at Langstone Way Surgery
Visited September 2024
Review titled Langstone Way Surgery
Replied on 03 October 2024
We are very pleased to have been able to help. Your positive comments are greatly appreciated. Thank you.