Langstone Way Surgery
28 Langstone Way, Mill Hill, London, Greater London, NW7 1GRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Langstone Way Surgery.
Reviews
-
Review titled Disappointing
Rated 1 star out of 5
by Mike - Posted on 15 March 2025
Failed over several attempts to get an appointment, finally resorting to writing a letter. Got a telephone call and done progress. Now I'm in limbo, awaiting either action or a conclusion, currently have neither......
Visited March 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
Sorry to hear that you have had difficulty booking an appointment, but glad to hear that you have now had a consultation. We hope that the problem is resolved in due course.
-
Review titled On the ball
Rated 4 stars out of 5
by Colin Thomas - Posted on 13 March 2025
The surgery are constantly monitoring me. At the moment they have managed to bring my blood pressure down.
Visited March 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
Glad to hear that you are being well monitored with great progress! Thank you for your review! It is greatly appreciated.
-
Review titled great practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 March 2025
The Doctors very kind and helpful to sort the problem out, and very keen for the on going mattress.very listening the symptoms, and give the response.
Visited March 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
Thank you for your positive comments and we are glad you had such a good experience. We are grateful to you for taking the time to leave such a positive review.
-
Review titled postpartum visits - Postpartum depression
Rated 4 stars out of 5
by Anonymous - Posted on 06 March 2025
I am happy with the quality of the service regarding after birth visit. It seems that the team is taking measures for my depression situation. Although I would say the responses for referrals are taking so long, which is not about GP center follow up but mainly specialist shortage
Visited March 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
Thank you for your kind review of the service received from the surgery. Unfortunately referrals can result in long waiting times. We hope you receive a response soon and will be on the road to recovery as soon as possible.
-
Review titled Good
Rated 4 stars out of 5
by Melissa - Posted on 16 March 2025
i came to visit the gp surgery for the sick note. it was so busy dr. do not have time for me during the day and I understand that my concern is not urgent. but he promise that we will do it as soon as he is free. i'm grateful that he did it. at 8pm he called me that it is ready and he send it to me through my mobile number via pdf.
Visited March 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
We are pleased to hear that the doctor was able to help. Thank you for leaving such an understanding and positive review.
-
Review titled I received urgent help
Rated 5 stars out of 5
by Carol - Posted on 13 March 2025
I was in acute pain, I couldn't walk, my GP made a home visit. I was given medication, and then a referral was made for me to have an x-ray done. The response to my request was quick and efficient and was dealt with urgency. I thank the admin staff and doctors for their support and advice and help during my crisis. Thank you very much ❤️ five star 🌟 🤩.
Visited March 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
Thank you for the great review! So pleased the doctor was able to help and get you on the road to a swift recovery! Wishing you better very soon. Your appreciative comments are very welcome.
-
Review titled Difficult to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 11 February 2025
It’s just so long waiting for a phone call to get an appointment and then once you get appointment looks like they want to get quickly done not professional service
Visited February 2025
Review titled Langstone Way Surgery
Replied on 12 February 2025
Phones can take a while to be answered, especially at busy times. We do however offer a call-back service. If you choose this option, you can put the phone down and the system will automatically call you back once your call is nearing the front of the queue. I am not sure what gives you the impression that staff wish to get through speaking to you quickly. If you are referring to reception staff, they may well need to try to keep the call short as are likely to have other calls waiting to be answered. If you are referring to the clinicians, then they will spend as long as is needed to deal thoroughly with the issue you are contacting us about. They too may have a full workload, but generally have not been known to rush a consultation. I am sorry if you have received this impression.
-
Review titled I’ve had a good experience
Rated 3 stars out of 5
by Anonymous - Posted on 05 February 2025
I know there’s been ‘needs Improvement’ ratings but I’ve found the doctors I’ve been seeing to be very thorough and given me sufficient time for my various ailments. I have also found reception to be helpful and polite. My only criticism is that there’s a trip hazard on the stairs leading up to the surgery with the carpet fraying and I actually saw a patient trip on it. I don’t know who is responsible for such matters but it needs fixing!
Visited February 2025
Review titled Langstone Way Surgery
Replied on 06 February 2025
We are glad you had such a positive experience with the surgery. Thank you for high-lighting the issue with the stair carpet. There were some fraying threads on inspection, which we have removed. The carpets are all well stuck down however, so this issue should not occur again.
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 February 2025
The doctors are attentive and professional. Although the system of getting an on the day appointment can have it's issues I usually get to see a Dr on the day. I don't feel rushed in the appointment and I feel listened to. The reception staff are good and listen to my concerns and address any issues promptly.
Visited February 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
Thank you for your review. It is good to know that you usually manage to get a same day appointment and that you have had a good experience of using the surgery.
-
Review titled Good practice
Rated 4 stars out of 5
by Muammer - Posted on 04 March 2025
Dr. has been particularly outstanding. He takes the time to listen carefully to concerns, provide clear explanations, and ensure I feel involved in decisions about my care. During my last visit for eye problem, they were thorough in their assessment and arranged for further tests promptly, which gave me peace of mind. The reception staff are polite and efficient, always doing their best to accommodate appointment requests, even during busy periods.
Visited February 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
We are grateful for your kind remarks and for taking the time to leave your review for us. It is good to know that you have had such a good experience of using the surgery.