Larwood Surgery
56 Larwood Avenue, Worksop, S81 0HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Kind, efficient staff
Rated 5 stars out of 5
by Ollie B - Posted on 07 October 2024
I really wish to say 'Thank you' for a very friendly staff and the Doctor who attended to my problems. It is so important to older people, who have no other family in the area, to receive prompt and friendly attention. We are so grateful ! Thank you so much!
Visited October 2024
Review titled Larwood Surgery
Replied on 09 October 2024
Dear Ollie B Thank you so much for your kind words. We are grateful for your feedback and are delighted to hear that you had such a positive experience with our staff and doctor. It means a lot to us to know that we could make a difference, especially to those in our community who may not have family nearby. We strive to provide prompt and friendly care to everyone. We appreciate your gratitude and will share your thanks with our team. If there's ever anything more we can do for you, please don't hesitate to reach out to us again. Kindest Regards Larwood Surgery
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Review titled New System is a let down
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2024
Some brilliant things to be said about Larwood. I have always received excellent care. The new Smart Triage system however is a let down. Previously I could give lots of detail about what was wrong, what I had tried etc and felt it was considered carefully by a human who had some medical knowledge and I could get an appointment pretty quickly. The new system restricts you to preset ailments which my current issue didn't really fit. I wasn't able to give details about self care already tried and didn’t feel how long I had had the issues and tried to deal with it myself before bothering a GP were taken into account. I was offered 1 appointment in a months time at a surgery that was not my usual. Overall a disappointing experience and not what I am accustomed to from Larwood.
Visited October 2024
Review titled Larwood Surgery
Replied on 20 November 2024
Dear Patient, We completely understand how important it is for patients to feel heard and to have their specific concerns and self-care efforts taken into account. The Smart Triage system is designed to streamline access to care by guiding patients through a series of structured questions to assess symptoms and connect them with the most appropriate care as quickly as possible. As a certified medical device, the system prioritises safety and consistency in its recommendations, and while we appreciate that free text options might feel more personal, they could potentially compromise the system's ability to ensure safe and effective triage for all users. Your feedback is invaluable, and we’re continually exploring ways to refine the system while maintaining its safety and reliability. Thank you for sharing your experience and helping us improve. Kind regards, Emma Guest-Practice Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Paul Marks - Posted on 07 November 2024
I used the appointment system the first day it was operational. There were some issues but despite it was new to the surgery staff as well they went over and beyond to find a solution. All was resolved in 15 min- Many thanks!
Visited October 2024
Review titled Larwood Surgery
Replied on 19 December 2024
Thank you so much for taking the time to share your positive feedback with us. I am delighted to hear that, despite some initial issues with the appointment system on its first day, our team was able to go above and beyond to find a solution for you. It is especially encouraging to know that everything was resolved within 15 minutes, and we greatly appreciate your patience and understanding as both our staff and patients adapt to the new system. Your kind words mean a great deal to the team, and I will be sure to share your message with them—it’s always wonderful to hear when our efforts make a difference. Thank you once again for your support and understanding. Should you need any further assistance, please don’t hesitate to reach out.
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Review titled We need a better appointment system
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2024
The new system is absolutely disgraceful. Twice now I’ve had to ring where I’m put into a cue with over 20 other people to then press 8 to get a call back as I can’t stay on the phone as I have 4 children to see to all because of the new system. First time it booked me an appointment in Carlton so I had to ring to cancel and request one in langold as I don’t drive and can’t get to easily and with the old system, I was able to mention that in the comments and it wasn’t a problem at all and today, my daughter isn’t well but yet I couldn’t put her details in as she’s under 16 but the old system let me. I’d put her details then mine and it wasn’t a problem. All I need is antibiotics for her which doctors know about as I could send a picture as it’s a reoccurring problem but no, once again, I’m in a cue and now have to wait for a call to then get a prescription. I understand NHS are trying to make it easier for the staff but instead you’ve made it harder for them as people are just ringing instead. Better the online system or bring the old one back.
Visited October 2024
Review titled Larwood Surgery
Replied on 15 November 2024
Dear Patient, Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with the new Smart Triage system. Your concerns are important to us, and we want to address them to improve your experience. Smart Triage was introduced to streamline the process and make it more efficient for patients , however the launch for the under 16 pathway has unfortunately been delayed by our provider. We are actively reviewing feedback like yours to identify areas for improvement, and we are currently working on an alternative solution for patients aged under 16 in the interim so that parents are not having to queue on the telephones or in Surgeries. In the meantime, if you need assistance navigating the system or ensuring your needs are met, please don’t hesitate to contact our team directly. We appreciate your patience as we work to refine the process and deliver better care for all our patients. Thank you Larwood Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Diane Grievson - Posted on 07 November 2024
This new appointment system worked well for me and would definitely use again I think the whole online system is an advantage to anyone who can use it and allows reception mind time to deal with people who can't use this new service
Visited October 2024
Review titled Larwood Surgery
Replied on 20 November 2024
Dear Patient, Thank you for your positive feedback! We're thrilled to hear that the new appointment system worked well for you and that you see its benefits for patients. It's great to know the system helps create a smoother experience for everyone. If you have any suggestions or additional thoughts, we'd love to hear them as we continue to refine the service. Thanks for taking the time to share your experience. Kind regards, Emma Guest - Practice Manager
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Review titled Great service and excellent care
Rated 5 stars out of 5
by Theresa Smith - Posted on 08 November 2024
I was very impressed with the new system for appointments. I went online answered the questions and was given a face to face appointment the same day.
Visited October 2024
Larwood Surgery has not yet replied.
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Review titled New Booking System
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2024
Disappointed not to return any scenarios relating to menopause when going through the system. Ended up using other and I don’t know if the responses are supposed to aid the practitioner but very few of the questions were relevant. When I did get through and offered an appointment it was prompt and service with the GP was good.
Visited October 2024
Review titled Larwood Surgery
Replied on 20 November 2024
Dear Patient, Thank you for your feedback regarding your recent experience with our system. We’re sorry to hear that it didn’t include scenarios specific to menopause, and we completely understand that this is frustrating. Following your review, and similar feedback from other patients, we have spoken with the system provider Rapid Health, and their development team is actively working on adding menopause as a specific care pathway to better support patients in the future. As soon as we have an update on this, we will let patients know. We’re pleased to hear that once you were offered an appointment, the process was prompt and your experience with the GP was positive. Your input is invaluable in helping us improve, and we truly appreciate your understanding as we continue to refine the system. If you have any further concerns or suggestions, please don’t hesitate to share them with us. Kind regards, Emma Guest - Practice Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2024
Using new triage system got same day appointment with a doctor and helped sort out my problem quickly
Visited October 2024
Review titled Larwood Surgery
Replied on 13 November 2024
Dear Patient, Thank you for sharing your experience of our new appointment system, we are glad to hear we were able to provide you with quick access to an appointment and we appreciate your feedback. Thank you Emma- Practice Manager
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Review titled Terrible new smart triage appointment booking system
Rated 3 stars out of 5
by Anonymous - Posted on 07 November 2024
Unable to enter any information about my health problem. Instead, had to narrow it down to one subject, and a list of tick box questions followed. Many weren't straightforward yes/no questions, and there were no spaces to explain why. As such I was not only unable to properly explain my symptoms, but it also consequentially left a misleading impression on my health record. The old system was far superior, as it allowed people to give detailed qualitative information about their health problem. Please bring it back!!
Visited October 2024
Review titled Larwood Surgery
Replied on 15 November 2024
Dear Patient, Thank you for your feedback. We’re sorry to hear that you found the new Smart Triage system less accommodating for explaining your symptoms. Your concerns are important to us, and we’d like to address them. Smart Triage was introduced to enhance patient safety and improve efficiency in managing healthcare needs. By focusing on structured questions based on guidelines, it ensures that critical details aren’t overlooked, and it helps prioritise urgent cases more effectively than our previous system. The new system also enables us to manage the flow of patient demand more effectively and help to tackle the ‘8am rush’. By categorising issues and routing them appropriately, we can ensure that appointment slots are used more efficiently and are available for those who need them most. Smart Triage was designed to create a safer, fairer, and more responsive system. We greatly appreciate your feedback as it helps us improve the experience for all our patients, and I have passed your feedback on to Rapid Health who provide the Smart Triage system. If you encounter any issues or need assistance navigating the system, please don’t hesitate to reach out to our team. Thank you Emma Guest- Practice Manager
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Review titled All three practices
Rated 4 stars out of 5
by Marion - Posted on 08 November 2024
I hope that this new system is going to work as the previous system never did. I still had to driv3 from Harworth to Langold to ask the receptionist which surgery my appointment was made for as l could not see online which one it was made for. Telephone calls does not get answered. So l would like to know how people who do not have Internet connection have to make an appointment or order their prescription if they phone up at 8am only to be told there are no more appointments left?
Visited October 2024
Larwood Surgery has not yet replied.