Laurie Pike Health Centre
2 Fentham Road, Aston, Birmingham, West Midlands, B6 6BBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New Patient Experience
Rated 5 stars out of 5
by New patient 072024 - Posted on 08 July 2024
Wow! What a really positive first contact with the practice. Not only was I able to request my repeat prescription , arrange a new patient appointment but also was able to find out about online access etc. The member of staff was very clear, explained processes involved and was extremely considerate to my individual needs and very welcoming in her general manner . Thank you .
Visited July 2024
Laurie Pike Health Centre has not yet replied.
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Review titled Rude Reception Staff/Poor GP Policy
Rated 2 stars out of 5
by Anonymous - Posted on 10 July 2024
Called to obtain my test results. Advised by receptionist to call 8am to obtain my results. Why is a GP not reviewing results first and then asking patients to arrange appointments if there is a cause for concerns /discussions to be made. This is a waste of appointment when results are clear and reception staff can actually give that information as long as it is reviewed by a GP and clearly noted in file. There are people who are in dire meed if appointments and i can only imagine appointments are being taken up for reasons like this. This is time consuming for the patient and GP. The Receptionist was rude when i questioned this and had the audacity to say to me that ‘i should be more worried about my results than the process’. Reception staff are so defensive it is unreal.
Visited July 2024
Laurie Pike Health Centre has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Dom Levy - Posted on 04 July 2024
I visited the doctors surgery with a letter from urgent care to my Gp requesting an emergency appointment . The receptionist refused to grant this request and give me an emergency appointment and sent me away telling me to call in the morning .
Visited July 2024
Review titled Laurie Pike Health Centre
Replied on 08 July 2024
Dear Dom, Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
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Review titled Can't book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2024
It's extremely upsetting trying to book an appointment for my elderly mother/child for over a week and being unsuccessful. I even registered for online access to see if that would help and the same problem occurred with a poor system that barely functions and again not being able to book an appointment. Shockingly poor service,mentally draining and completely upsetting for patients that need help.
Visited June 2024
Review titled Laurie Pike Health Centre
Replied on 27 June 2024
Dear patient, I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Unfortunately we only have a limited number of appointments to offer patients on a daily basis and are unable to exceed this capacity. In this circumstance you may be directed to an alternate service such as a walk in centre or NHS 111. Please be assured that our clinicians are working to their full capacity and the Practice sees as many patients as it is safe to do so. Please do not hesitate to call the Practice on 0121 817 3560 to ask for further support. Again I am very sorry for any distress caused by the difficulty you have faced in trying to obtain an appointment at the Practice. Kind regards, Patient Experience Team
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Review titled Another one bites the dust
Rated 2 stars out of 5
by Pawnall - Posted on 19 June 2024
I'm elderly, diabetic and recently had blood tests. Received text this morning to click on link to make an appointment for a call back from doctor to discuss results. No link. Ring surgery, no appointments. Ring back at 8am tomorrow. I will do and after 2 weeks will give up again. If results are important I could be dead before I get through. The appointment system is ridiculous.
Visited June 2024
Review titled Laurie Pike Health Centre
Replied on 27 June 2024
Dear Patient, I understand that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience caused by this. Unfortunately we only have a limited number of appointments to offer patients on a daily basis and are unable to exceed this capacity. In this circumstance you may be directed to an alternate service such as a walk in centre or NHS 111. Please be assured that our clinicians are working to their full capacity and the Practice sees as many patients as it is safe to do so. Kind regards, Patient Experience Team
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Review titled Sham appointments
Rated 2 stars out of 5
by Anonymous - Posted on 01 May 2024
Tried to get an appointment to speak to a doctor, told to ring up at 8 o'clock,I don't get in from work till 5 past 8, phone lines full,all appointments gone,there is no facility in place for people who are working and paying their national insurance, it's a disgrace,
Visited May 2024
Review titled Laurie Pike Health Centre
Replied on 27 June 2024
I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Unfortunately we only have a limited number of appointments to offer patients on a daily basis and are unable to exceed this capacity. In this circumstance you may be directed to an alternate service such as a walk in centre or NHS 111. Please be assured that our clinicians are working to their full capacity and the Practice sees as many patients as it is safe to do so. You can also use the online system from 7pm week-days; the link is copied below. https://florey.accurx.com/p/M85069 Again, I am very sorry that you have struggled to access your Practice's services. Kind regards, Patient Experience Team
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Review titled impossible to get an appointment
Rated 1 star out of 5
by Shaz Hussain - Posted on 21 December 2023
For a long time now it has been nearly impossible to get an appointment at this practice. It used to be the best practice several years ago. I have bee struggling to get a gp to see my sick child. I called back and asked the receptionist if they were registering new patients. Shockingly, the receptionist said yes. They are unable to service the patients they have got, however are willing to register more patients for there practice. It is like their is no thought process/planning by the people allegedly running the place. A complete farce of providing public service. I am paying taxes for an unacceptable level of service. United Kingdom is not value for money anymore.
Visited December 2023
Review titled Laurie Pike Health Centre
Replied on 27 December 2023
Dear Shaz I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2023
Having attended the surgery at 8.10 a.m to try and get an appointment I was told I had to phone in even though I was standing right in front of the receptionist. I had tried that already hence the reason for my going there. I then called in front of the receptionist to explain the line was constantly busy but was told that other than through the online portal that was the only way I could get an appointment. I left the surgery and continued to call. I got a message to say someone will call back, they did at 9.15 and as expected there were no appointments left. In the past it has taken weeks to get an appointment. Having visited the walk in centre twice prior to this attempt they can only do so much and advised that I book in with my GP. This surgery is a shambles and not fit for purpose. They should have a poor CQC rating.
Visited November 2023
Review titled Laurie Pike Health Centre
Replied on 05 December 2023
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am or using our online option. Kind regards Patient Experience Team
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Review titled Accessing appointments has become extremely poor
Rated 1 star out of 5
by Shel - Posted on 19 June 2023
It appears you can’t even book an appointment on the phone anymore! Started calling at 8am this morning. Must have called around over 25 times within a period of 10 minutes. Because each time I called I couldn’t get through and kept hearing ‘ phone line is at full capacity’ and to call back later ! After 10 minutes all the appointments had gone! How are you supposed to even book an appointment at this practice?! Ways of accessing and booking a appointments have been removed and reduced to a point you could be without seeing a doctor for ages. Appalling.
Visited June 2023
Review titled Laurie Pike Health Centre
Replied on 28 July 2023
Dear Shel We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Nightmare getting appointments
Rated 1 star out of 5
by Alecia - Posted on 28 June 2023
This surgery appointment booking and follow-up is atrocious. It can take weeks to get through on the phone to book an appointment, and if you do get through on the line it tells you your place in the queue, and half way through the call the line cuts out. When I do manage to get an appointment, the doctors are great and referred me for the relevant investigations and tests. Also, getting a medical letter takes 3 to 6 weeks imagine the stress for university students. The service is just Poor and some of the receptionists can be quite abrupt sometimes, not possessing good interpersonal skills at all
Visited June 2023
Review titled Laurie Pike Health Centre
Replied on 03 July 2023
Dear Alecia Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer