Lawrence Hill Health Centre
Hassell Drive, Easton, Bristol, Avon, BS2 0ANContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Scottie - Posted on 28 July 2024
Seen GP shortly after logging in however it was about ten minutes before the receptionist appeared despite the surgery being very quiet being midday
Visited July 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2024
Firstly, you have to wait for at least 15 mins on the phone to talk to someone at the reception. If you're not quick enough to call at 8:00 when the line opens, you'll be 30+ in the queue. Secondly, if you're not lucky enough and they decide your case in not urgent, you'll need to wait over a week to see a GP. I was in severe pain and the earliest available date I was offered was 10 days later. Finally, the GP that I saw was not very helpful. She didn't ask any additional questions about symptoms and didn't even bother to examine me.
Visited July 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Good GP practice
Rated 4 stars out of 5
by Nikki - Posted on 09 July 2024
Like the call back service Was given an appointment within a few days Booked for further tests in surgery on the same day. Treatment room staff member was 10 minutes late as she was doing her 'e learning and lost track of time'. She did apologise. She was friendly and efficient, explaining the tests to me clearly. Unfortunately there was a dirty bandage underneath the Treatment couch, I pointed it out to staff member at the end of my consultation and she immediately started cleaning it up.
Visited July 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Professional practice.
Rated 4 stars out of 5
by Anonymous - Posted on 03 July 2024
Although the doctor was running late, it was good to be informed of this when I signed in. It was also good for doctor came into the waiting room to call you up for your appointment, at least that way it was clear that it was your name being called out.
Visited July 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled A great practice
Rated 5 stars out of 5
by Chris - Posted on 26 July 2024
I've seen two doctors and one health care assistant at the practice for numerous appointments over the past year or so. At every appointment, I've been treated with respect and compassion, and I've felt very lucky to benefit from the expertise and hard work of the brilliant people here. The reception area is clean, open, and bright, with a lovely garden visible outside. Having a pharmacy attached to the practice is really handy, and the staff there are lovely, too. Such shortfalls as there are - difficulty getting an appointment at short notice, for example (I was 27th in the queue when I called one morning recently) - seem very much a product if wider systemic issues in the NHS, the pressures of which the staff at Lawrence Hill handle with grace.
Visited July 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Excellent surgery
Rated 5 stars out of 5
by Steve Thomas - Posted on 30 July 2024
I had my second shingles vaccine jab. I was seen on time by a friendly and helpful nurse. She explained what she was doing and ask me if I had any questions. All in all great service from a great surgery.
Visited July 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Great team
Rated 5 stars out of 5
by Lina - Posted on 02 August 2024
I went to this surgery with high colesterol and the doctor give me many advices,prescribed a medicine and he patiently answered my questions ...it was a good experience...
Visited July 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled My scheduled visit
Rated 2 stars out of 5
by Anonymous - Posted on 09 July 2024
Very clean health centre. Used the self check-in screen with no problem. Was disappointed to see though the waiting area is very large many chairs have been removed resulting in you needing to sit very close to other patients around the perimeter of the waiting area. On the Screen on the wall it mentioned the number of appointments that have not been attended at the practice. To be honest I am not surprised to see this given when I had to ring up to rearrange an appointment that had been arranged via Text I was on hold for 54 minutes before someone answered. It is much easier surely for people to just not bother waiting for their call to be answered and to simply not attend their appointment. The telephone service is shocking at this health centre. When I checked in for my appointment the screen said that the doctor was running on time but I was seen 20 minutes later than scheduled. The GP did apologise that I had been kept waiting, which I appreciated. I have received a few text messages from the health centre inviting me along to focus group etc at the practice but unfortunately these are always during working hours. It would be nice if they could try and arrange some during early evening or at least after work. I’d be interested to go along and participate in any discussions to improve services at the health centre.
Visited July 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Widening participation in health
Rated 4 stars out of 5
by Naomi - Posted on 13 July 2024
On a recent vosit i was really pleased to see increase in patient engagement here. I saw a Lovely garden, activities, books. I was especially pleased to see the inclusive videos playing in screens. One showing a video promoting annual health checks for all people with learning disabilities! Well done Lawrence Hill Health Centre!
Visited July 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Glad to be here
Rated 5 stars out of 5
by Chris - Posted on 24 July 2024
I have had to produce blood samples to monitor kidney function while using diuretic medication. The practice nurses have been great (I'm a bit squeamish about this). My latest visit to the Treatment Room took place on Monday 22nd July.. Also, GPs have reviewed blood test results promptly and let me know about these, which has put my mind at rest (I worry if I don't hear anything).
Visited July 2024
Lawrence Hill Health Centre has not yet replied.