Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Lea Wharf Medical.
Reviews
-
Review titled Unnecessary phone call
Rated 2 stars out of 5
by Anonymous - Posted on 10 March 2025
I called the surgery to make an appointment for my son. While I was on the call I received a text message to advise that the surgery phone lines were down. This was not the case so not sure why I received this text. I was position 20 in the queue when I started the call. I was on hold for a total of 40 minutes before I spoke to someone. When they did answer I was told that the only way to make an appointment would be via their eConsult service. If this was the case then I would not have remained on hold to speak to someone. What is the point of phoning the surgery or for their lines to be open to receive calls? I would suggest they update their website and voice recordings / voicemail to let patients know that no bookings are taken telephonically. This would save people time and frustration trying to book an appointment. So after being on hold for 40 minutes I still had to book the appointment via the eConsult service. Very frustrating and a total waste of my time.
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for taking the time to submit your feedback and we are sorry to hear your experience was not to the standard expected. We would be keen for you to make contact with the practice and speak to a team leader so we can investigate your concerns further. Kind Regards, Lea Wharf Medical Quality Team
-
Review titled A good experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2025
Friendly ,very helpful receptionist. Did not have to wait too long for appointment. Good,new building . Although the doors to the surgeries are not well sound proofed so you can hear conversations . Nurse was excellent very professional and helpful . Good experience overall
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for your kind feedback and for taking the time to share your recent experience with us. We're so pleased to hear that you found our receptionist friendly and helpful, and that you were seen in a timely manner. It’s also great to know that you had a positive experience with our nurse and found the care to be professional and supportive. We appreciate your comments about the building, and we take on board your point regarding soundproofing. We will raise this with our facilities team to explore ways we can improve privacy where possible. Your feedback means a lot to us and helps us to continue improving the service we provide. Warm regards, Lea Wharf Medical Quality Team
-
Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2025
I submitted an online form for mental health assistance and was scheduled for an appointment next week. I then submitted another form to expedite treatment, but received no response. I’m dissatisfied with the service and believe doctors aren’t reviewing online forms adequately. Streamlining the triaging process would be efficient, as doctors seem disinterested and we can access all our online records.
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for reaching out and sharing your experience — we’re sorry to hear that you’ve been left feeling dissatisfied with the care you've received. We appreciate you taking the time to complete the online eConsult. I’m truly sorry that your second submission wasn’t acknowledged — that’s not the experience we aim to provide, and we understand how frustrating that must be. We’re currently have a dedicated eConsult team consisting of administrators and GP's who triage submissions to ensure nothing is missed and that responses are prompt and appropriate. We would be keen for you to make contact with us and speak to a team leader so we can investigate with you as to how this has happened. With Thanks Les Wharf Medical Quality Team
-
Review titled Bit frustrating today
by Anonymous - Posted on 12 March 2025
Lately, we’ve been having a pretty good service from the surgery but today, we had to wait around 45 minutes, which was really frustrating, especially as we were told we were next, plus we were there early! Plus it was one of the early appointments of the day. Appreciate the reception staff had no idea why the person before us was taking so long. I don’t think we’ve waited that long for a few years, now. Hopefully we won’t experience it again.
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
We’re really pleased to hear that you’ve been receiving good service from the practice — that’s always encouraging to know. However, we’re very sorry to hear about the delay you experienced during your recent visit, especially given that you arrived early and were expecting to be seen promptly. We completely understand how frustrating it can be to wait—particularly when you're told you're next—and we apologise for the inconvenience this caused. Unfortunately, delays can sometimes happen due to unplanned emergencies, though we always try our best to keep appointments running to schedule. Your feedback is important, and we will reflect on this to see how we might better manage and communicate delays where possible. We hope your future visits continue to reflect the standard of care and efficiency you’ve come to expect from us. Thank you again for taking the time to let us know. Lea Wharf Medical Quality Team
-
Review titled Confusing process
Rated 3 stars out of 5
by Anonymous - Posted on 27 March 2025
I attempted to register via the NHS app and was told that the surgery accepts out-of-area registrations. However, the website states that my postcode is not covered, and the staff appear uncertain about whether out-of-area registrations are accepted.
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for your feedback and taking the time to inform us. I have passed this to the correct team for review and we will ensure this is looked into and accurate information is added. Many Thanks Lea Wharf Medical Quality Team
-
Review titled Really nice atmosphere
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2025
Gp I saw today was honestly such a lovely GP, very thorough, explained everything and made me feel very confident about everything. when I left I felt so much better. She also checked my blood pressure and gave me a blood pressure check to do. What a lovely gp! Thankyou
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you so much for your lovely feedback! We're so pleased to hear that your experience with the GP today was such a positive one. It’s wonderful to know you felt listened to, reassured, and confident leaving your appointment — that’s exactly the level of care we strive to provide. We’ll be sure to pass your kind words on to the GP team, and we really appreciate you taking the time to share your experience. Thank you again! Lea Wharf Medical Quality Team
-
Review titled Great practice
Rated 5 stars out of 5
by Elaine Horan - Posted on 28 March 2025
I saw a lovely doctor today, he put my mind at rest & was a pleasure to meet. Every doctor I see at the surgery have always been very nice.
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you so much for your kind words. We’re really pleased to hear that your consultation was reassuring and that the doctor made you feel at ease — that’s exactly the experience we hope for every patient. It’s also wonderful to know that you’ve consistently found our team to be kind and caring. Your feedback means a great deal to us and will be shared with the whole team. Thank you again for taking the time to leave a review. Lea Wharf Medical Quality Team
-
Review titled Excellent practice
Rated 5 stars out of 5
by Jane Gough - Posted on 26 March 2025
Just wanted to say what a good experience I had seeing a GP today….. All staff went above and beyond to ensure my appointment was stress free as I had my severely Autistic grandson with me….
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Dear Jane Thank you so much for your kind feedback. We’re really pleased to hear that your visit to the practice was a positive experience and that our team helped make things as smooth and stress-free as possible for both you and your grandson. Supporting patients and their families with additional needs is something we take great pride in, and it’s wonderful to know this made a difference to your appointment. Your kind words will be shared with the team — they’ll be truly appreciated. Thank you again for taking the time to share your experience. Best Wishes Lea Wharf Medical Quality Team
-
Review titled Very efficient service
Rated 4 stars out of 5
by Anonymous - Posted on 12 March 2025
Filled out an econsult. Seen by gp and referred same day. The reception team were as friendly as usual and Gp examined me and explained next steps. I generally find all the staff very helpful at this surgery.
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you so much for taking the time to share your positive experience. We’re really pleased to hear that your eConsult was processed quickly, and that you were seen, examined, and referred the same day. It’s great to know that our GP was able to clearly explain the next steps, and that our reception team was as friendly and helpful as ever. Your kind words mean a lot to the whole team and will be shared with both our clinical and administrative staff. Feedback like yours truly encourages us to keep providing the best care we can. Best Wishes Lea Wharf Medical Quality Team
-
Review titled Good but online booking
Rated 4 stars out of 5
by Anonymous - Posted on 13 March 2025
I totally get that scheduling an appointment online and requesting a call back is way better than calling at 8 am. But what if you could send a link to the patient so they can book their follow-up call with their preferred clinician? Or maybe even let them book online? Sometimes, calling the patient to set up the appointment call isn’t always the most convenient option. And let’s not forget about asking them to come in when they’re at work - that’s just not practical!
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for your feedback and suggestions. We’re really pleased to hear that you find the online consultation and call back system more convenient than the early morning phone queue — that’s exactly what we aim for. Your ideas about offering patients a booking link for follow-up calls or choosing a preferred clinician are very helpful, and we agree that greater flexibility would make a big difference. We understand that receiving a call at an inconvenient time, or being asked to attend in person during work hours, isn’t always practical. Your comments will be shared with our team as we continue to look at ways to improve access and convenience for our patients. Thank you again for helping us grow and improve. With thanks, Lea Wharf Medical Quality Team