Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very Helpful and Efficient
Rated 5 stars out of 5
by Jane Gifkins - Posted on 05 March 2025
I would like to Thank to Reception Staff for twice completing an econsult at reception when urgent doctor appointments were needed ... twice for myself last month ... and once for my brother a couple of days ago ... it was so much easier face to face ... than having to complete an online econsult ... especially as these situations needed a phone consultation for urgent prescription ... and face to face Doctor appointments ... the Doctor got in touch ... in all cases ...very quickly ... and was thorough and helpful ... and it was so much easier going through the reception staff ... who immediately understood and completed these econsults at reception ... and I felt listened to ... and understood ... and like a human being ... this human interaction with the amazing reception staff made all the difference ... and they were very Friendly, Helpful and Efficient.. ...and I felt that it made all the difference being able to complete econsults at reception .. within the surgery ... where I was listened to and understood .
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Dear Jane Thank you so much for your thoughtful and heartfelt message. We’re truly grateful for your kind words about our reception team. It’s wonderful to hear that they were able to support you and your brother during urgent situations and that the face-to-face interaction helped you feel listened to, understood, and cared for — just as every patient should. Your feedback perfectly highlights the importance of human connection in healthcare, and we’re so pleased that our team were friendly, helpful, and efficient in getting you the care you needed promptly. We will be sure to pass on your lovely comments to the reception staff and the wider clinical team. Thank you again for taking the time to share your experience — it really does mean a lot to us. Warmest regards, Lea Wharf Medical Quality Team
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Review titled Impossible to make appointment
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2025
I have filled out e consults to receive no response at all, tried to call to get an appointment to get an extremely rude lady telling me the only the way to get an appointment is by doing it online and refused to help me any further. How on Earth is anyone supposed to get an appointment? Useless.
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for taking the time to share your feedback. I’m very sorry to hear about your recent experience and the frustration it has caused. The Practice encourages the use of eConsult to ensure detailed information can be captured for review with the eConsult GP and to free up the phone lines for our most vulnerable patients. We also understand that not all patients are able to complete eConsults online and therefore have other processes in place to ensure we are not causing delay to care. I am sorry this did not happen in your case. We take all feedback seriously and would like to investigate the barriers concerning your eConsult submissions and your experience on the phone. Please contact us and ask to speak with a team leader who will be keen to go through this with you. Many Thanks Lea Wharf Medical Quality Team
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Review titled Friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2025
Love the Pilates and smoking sessions. They have really helped me to feel better about myself. My husband is doing the smoking clinic and finds it very helpful. My whole mood has changed since doing this
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for your wonderful feedback! We’re so pleased to hear that the Pilates and smoking cessation sessions have had such a positive impact on you and your husband. It’s fantastic to know that you’re feeling better and that these services are making a real difference in your well-being. Best Wishes Lea Wharf Medical Quality Team
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Review titled Great practice
Rated 5 stars out of 5
by Kathy Roe - Posted on 17 March 2025
A visit to Sele Farm surgery on 10th March as a result of a telephone conversation I went to see the nurse LeonieShe was very kind and professional and prescribed a wonderful cream . The surgery is very calming !!! The medication is working Thank you Kathleen Roe
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Dear Kathy Thank you so much for your kind words and for taking the time to share your experience following your visit to our branch surgery. We're so pleased to hear that Leona was able to help and that the prescribed cream is working well for you. Your comments about the calming atmosphere at the surgery are also greatly appreciated, we have recently refurbished the site— we’re glad it made your visit more comfortable. We'll be sure to pass on your lovely feedback to Leona and the rest of the team. Warm regards, Lea Wharf Medical Quality Team
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Review titled Great service today
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2025
Had essential health problem and got prompt apt and caring response with follow up tests initiated, lovely Dr . Thank you
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you for your kind words. We're so glad to hear that you received prompt and caring attention for your health concerns, along with the necessary follow-up tests. It's great to know that the doctor made a positive impact during your visit. If you need any further assistance, don't hesitate to make contact with us. I will ensure your feedback is shared with the GP Team. Many Thanks Lea Wharf Medical Quality Team
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Review titled Pilates
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2025
I received an e mail inviting me to attend seated Pilates sessions ! As I have a slight disability I’m always looking for ways to exercise and I really enjoyed the session. . I will definately go again . Thank you Lea Wharf Medical
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you for sharing your experience! We're so glad to hear that you enjoyed the seated Pilates session and found it helpful for your exercise routine. We are so grateful to be able to host supported activities on site that allows our patients to explore new ways to stay active, and we're happy that the session worked well for you. We look forward to seeing you again. Many Thanks Lea Wharf Medical Quality Team
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Review titled Consultation
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2025
Went in for a consultation as a follow up on a steroid injection on my finger. The doctor was helpful explaining the procedure and reason for the follow up. I have blood tests yo arrange
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you for sharing your experience! We're glad to hear that the doctor was helpful in explaining the procedure and the follow-up plan for your steroid injection. It's great that you feel informed about the next steps, including the blood tests. If you have any further questions or need assistance with arranging them, don't hesitate to reach out. We're here to help! Many Thanks Lea Wharf Medical Quality Team
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2025
I am very happy with the service I receive from Lea Wharf. My ECONs are always responded to quickly and satisfactorily. My appointment yesterday was excellent. The doctor was kind and reassuring and nothing was too much for her. I thoroughly recommend this practice.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you so much for your kind words! We’re thrilled to hear that you’re consistently happy with the service at Lea Wharf, and that your recent appointment went so well. It's wonderful that the doctor made you feel reassured and took the time to address all your concerns. We truly appreciate your recommendation and are grateful to have you as a patient. If you ever need anything else, we're always here to help! Many Thanks Lea Wharf Medical Quality Team
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Review titled Nice practice & fast response
Rated 5 stars out of 5
by Geoff Eberhard - Posted on 12 February 2025
After filling out online form re problem with my shoulder in the afternoon of the 11th February I got a call the next morning with a appointment for the same day
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you for sharing your experience! We’re glad to hear that the online form made it easy for you to get prompt attention, and that you were able to secure an appointment the very next day. Many Thanks Lea Wharf Medical Quality Team
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Review titled Good appointment and information received
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2025
Excellent appointment. Lady listened and was very helpful. Good advice to help with my problem. As she was a diabetic nurse she understood everything.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you for sharing your positive experience! We're so glad to hear that the nurse took the time to listen and offer helpful advice. It's great that her expertise as a diabetic nurse made a difference in understanding your concerns. We appreciate your feedback and are happy to have been able to support you! Many Thanks Lea Wharf Medical Quality Team