Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Lea Wharf Medical.
Reviews
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Review titled Really good practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2024
Had to get an emergency appointment and they managed to see me the same day as I called, GP and nurse were really patient & understanding. Practice was extremely clean and over all 10/10 experience! Have had awful experiences at a different local practice in the past on multiple occasions so always feel anxious now going to the drs but I really can’t fault Lea warf!
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
Thank you for your feedback. We are so delighted to share our new premises with our patients and i am glad this contributed positively to your experience. I will ensure your kind words are shared with our clinical team too. Thank you for taking the time to submit. Many Thanks Lea Wharf Medical Quality Team
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Review titled Short notice appointment very helpful
Rated 5 stars out of 5
by Jillian Bryce - Posted on 11 December 2024
I called in the afternoon to request an appointment to review the healing of an incision from a recent surgery that I was concerned about. The receptionist at first was unable to offer an appt but checked again and a new appt was released for me the same afternoon. This was very helpful and reassuring as I was concerned about a possible infection.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
To Jillian Thank you for sharing your experience. Patient care will always be our upmost priority and I am so pleased your experience presented this. Your positive feedback will be shared with our team. Many Thanks Lea Wharf Medical Quality Team
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Review titled Great practice
Rated 5 stars out of 5
by Jill - Posted on 05 December 2024
I have recently changed to this practice and Cannot fault it Did econsult yesterday, resulting in a phone call and appointment this morning
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
To Jill Thank you so much for sharing your experience in regards to our e consult service. Following patient feedback we have made lots of changes to the dynamic of our administration teams, one being a dedicated e consult team with assigned e consult GP's. I am so pleased to hear that this change is having a positive effect on the care we deliver. I will ensure this feedback is passed to the team. Many Thanks Lea Wharf Medical Quality Team
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 27 December 2024
Brought my son in for an appointment this morning. Fantastic service. Quick to be seen and the doctor was very caring and understanding of him. Thank you so much, great team.
Visited December 2024
Lea Wharf Medical has not yet replied.
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Review titled Great
Rated 5 stars out of 5
by Jamie - Posted on 27 December 2024
It’s a breeze to book an appointment with the e consultation service. The staff is super helpful, and it seems like they know what they’re doing. It’s great to be at a surgery that’s finally caught up with the times and uses a modern approach to working. My recent experience with a GP was good.
Visited December 2024
Lea Wharf Medical has not yet replied.
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Review titled Friendly and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2024
Nurse was very friendly and helpful. Wait wasn’t too long. The surgery are very quick to call back after you send an email.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
Thank you for submitting your feedback. I am so pleased you received a quick response. Our administrative team restructure now allows us to manage queries more efficiently. Your feedback has been helpful in confirming this. I will also pass on your compliments to the Nursing Team. Many Thanks Lea Wharf Medical Quality Team
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Review titled Kind, considerate and efficient
Rated 5 stars out of 5
by Giuliana Bewick - Posted on 16 December 2024
Very pleased to have this opportunity of expressing my gratitude and thanks for all the kindness and help I have received from Lea Medical , the reception team and in particular from the doctor who has been assigned to me. Being in my late 70’s I seem to have had rather a lot of issues and consequently quite a lot of referrals and procedures! The support I have received has been so kind and effective and I am truly appreciative of all her tireless efforts and professionalism.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
To Giuliana, Your feedback is highly appreciated. I am so pleased to hear that you are receiving the level of care as a team we strive to deliver to our patients. We work very hard to ensure that our processes and protocols are adapted to suit the needs of our patients. Thank you so much again for sharing your experience. I will pass this to the team. Many Thanks Lea Wharf Medical Quality Team
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Review titled Great GP
Rated 4 stars out of 5
by Anonymous - Posted on 27 December 2024
Consultation was very thorough and given plenty of advice. Focus was on preventative measures as well as relevant medication. Both GP and receptionist were very helpful
Visited December 2024
Lea Wharf Medical has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Rommana - Posted on 03 December 2024
My doctor this morning was extremely thorough and caring. I felt heard and seen, and knew that I was in safe hands. I’ve had a positive experience with several other doctors at this practice too. Highly recommend.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
Dear Romanna, Thank you so much for sharing your feedback with us. I am so pleased to hear your experience with our dedicated GP team thus far has been positive. The team work incredibly hard to ensure we are delivering a high level of care to patients and receiving such positive feedback is very rewarding. Many Thanks Lea Wharf Medical Quality Team
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Review titled Really helpful
Rated 4 stars out of 5
by Anonymous - Posted on 03 December 2024
Went for an appointment for one reason, but asked about something else whilst I was there. The nurse was kind enough to ask a doctor to assist- he did and saw immediately that I needed antibiotics. Thank you.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
Thank you for taking the time to share your feedback. I am truly pleased to hear your experience with us was positive. I will share this with the team. Many Thanks Lea Wharf Medical Quality Team