Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great response time
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2024
Submitted 3 econsults in the last week, poorly child and needing test results etc, had a rapid response time, within an hour on all 3 things. Impressed
Visited November 2024
Review titled Lea Wharf Medical
Replied on 19 November 2024
Thank you so much for taking the time to leave your feedback. I am so pleased your experience was a positive one. This will be gratefully received by the team.
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Review titled Excellent doctor today
Rated 4 stars out of 5
by Elizabeth Lloyd Hughes - Posted on 22 November 2024
He listened to his patient. Was very understanding and I hope of I need to see HP again it could be him
Visited November 2024
Review titled Lea Wharf Medical
Replied on 25 November 2024
Dear Elizabeth Thank you so much for your feedback and taking the time to complete. I am so pleased to hear of this experience with a member of our GP team. I will ensure this feedback is passed to them. Many Thanks Lea Wharf Medical Team
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Review titled Quick response to e-consult
Rated 3 stars out of 5
by Anonymous - Posted on 19 November 2024
I completed an e-consult at 8am and was called back within one hour with an appointment. The e-consult form is clunky and asks a lot of repetitive and irrelevant questions. I arrived on time but wasn't seen until 35 minutes after my appointment. I absolutely understand that this can happen, but it would be really helpful if there could be a message on the waiting room screen to say that there is a delay. Excellent examination by a very thorough doctor.
Visited November 2024
Review titled Lea Wharf Medical
Replied on 20 November 2024
Thank you for your feedback. I apologise for the delay you experienced. Your suggestion is welcomed and i have passed this to our Patient Services Managers for review. I am glad your experience with the doctor was positive. Many Thanks Lea Wharf Medical Team
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 14 November 2024
E-consultations can be helpful for certain issues, but I don’t understand why you always need to fill out a form just to get a callback or book a face-to-face appointment with a GP. Wouldn’t it make more sense to allow patients to book a telephone consultation with a doctor directly online? For ongoing issues, you often know you’ll need to speak to a GP, yet you still have to fill out a form, wait for it to be triaged, and then get a call back just to schedule an appointment. Couldn’t there be a system where, once triaged, patients are sent a link to book an appointment with a clinician? Alternatively, why not enable online booking through the NHS app?
Visited November 2024
Review titled Lea Wharf Medical
Replied on 21 November 2024
Thank you for your feedback. Our E-consult system allows thorough triage of each individual patient need. The questions have been designed to allow optimum patient safety and minimise risk by gathering as much information as possible, once the E-consult has been submitted this will be received by a clinician for further triage. Lea Wharf Medical have a dedicated E-consult team consisting of Clinicians and administrators who work through on the day e-consult submissions. This team work together to create patient outcomes by booking onto the correct clinical pathway in a medically safe timeframe. Regarding online booking. As a practice we trialled this system a few years back. However as patient safety will always be paramount a total triage system allows us to practice this. For those who do not have access to the internet we have a team of dedicated care navigators on our telephone lines who can complete this over the telephone or on site in a private e consultation room. We would always encourage our patients to complete online where possible to free up our phone lines for vulnerable patients. Should a clinician want to rebook a patient for an ongoing issue they would send this to our administrators via our clinical system and this would be arranged by the practice contacting you directly. However, if a patient requests a follow-up an e-consult would need to be completed again to determine any changes to symptoms and ensure that the follow up is booked in a medically safe timeframe. Our practice takes all feedback seriously to help improve our systems. From recent feedback we have launched an additional service to our phone lines. This automated service is open Monday-Sunday 24 hours and allows our patients to Request repeat prescriptions, book routine nurse appointments, organise gym referrals and request sick certificates. We are hopeful that this service will help patients submit administration requests without the need for an e-consult and hope to extend the options that we offer on this service to enable further accessibility to the practice. I do hope you find this information useful. Your suggestions and feedback will of course be passed to our Patient Services Managers for review. Should you wish to discuss this with them please contact us directly and we will be happy to talk with you. Many thanks Lea Wharf Medical Team
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Review titled Thank you
Rated 5 stars out of 5
by Jacqui Meehan - Posted on 20 November 2024
I just wanted to say a big thank you ,to the wonderful staff at Lea Wharf Medical practice for their kindness, and for being so helpful on my recent visit to the surgery. Their efficiency was outstanding…
Visited November 2024
Review titled Lea Wharf Medical
Replied on 21 November 2024
Hi Jacqui Thank you very much for your kind words with regards to Lea Wharf Medical. It is always great to see when our processes we work so hard on really benefit our patients. The team will be so happy to hear your feedback. Thank you for taking the time to submit this. Many thanks Lea Wharf Medical Team
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2024
Phone call with GP following high cholesterol blood results. Very helpful and informed. Has led to me contacting surgery regarding different matter. Appreciated phone call option.
Visited November 2024
Review titled Lea Wharf Medical
Replied on 20 November 2024
Thank you for sharing your experience. I'm pleased our phone system was beneficial to your needs. Many Thanks Lea Wharf Medical Team
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Review titled Appointment issue
Rated 4 stars out of 5
by Sherrie riggans - Posted on 28 November 2024
I was given an appointment which when booking I was not told it was a phone appointment. I struggle with mobility so made my way to the doctors checked in a reception and waited half an hour I was then asked by the receptionist why I wasn’t answer my phone as the doctor had tried to call me. I had no missed calls and was then told I didn’t need to be there. I had waited half an hour and struggle to get there. I do not find this acceptable as if I was told it was a phone appointment I would stayed at home as I am in a lot of pain with my legs.
Visited November 2024
Review titled Lea Wharf Medical
Replied on 30 December 2024
Dear Sherrie, Thank you for taking the time to leave your feedback and i am deeply sorry to hear about your experience. I sincerely apologise for the confusion regarding your appointment and for the distress and inconvenience this caused, particularly given your struggle with mobility. We understand how important clear communication is, and it's unacceptable that you were not informed about the nature of your appointment in advance. Your feedback will be shared with our team to ensure situations like this are avoided in the future. I have asked a member of the Management Team to contact you to discuss your ongoing care with us. Best wishes, Lea Wharf Medical Quality Team
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Review titled Attentive and compassionate
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2024
Always worrying when you have to contact the GP - the GP attending to me was clear, concise and compassionate in the telephonic consult. I am happy with the service.
Visited November 2024
Review titled Lea Wharf Medical
Replied on 20 November 2024
Thank you so much for your feedback. This is really great to hear. I will share this with our clinical team.
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Review titled No guidance
Rated 1 star out of 5
by Anonymous - Posted on 12 November 2024
I had an appointment earlier in July where I expressed that I wanted my mental health medication reduced. The GP told me that it’s the mental health teams responsibility however the mental health team told me that I was discharged last year! I was confused and then found out recently that my gp has been sending referrals that aren't clear to my old mental health team (who I am apparently still under). I am tired of this endless cycle of unresolved problems that are delaying me coming off my medication. Throughout this period, I've had to keep following up with the professionals who have been showing lack of duty of care and responsibility. I am really disappointed with this level of service.
Visited November 2024
Review titled Lea Wharf Medical
Replied on 14 November 2024
I'm sorry to learn of your experience. Our team would like to help resolve your concerns. In order to do so, please can you contact the surgery and ask to speak to a patient services manager. As your post has been submitted anonymously we are unable to contact you directly. We look forward to hearing from you.
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Review titled Great reception and Team Spirit
Rated 5 stars out of 5
by Mrs Margaret Smith - Posted on 08 November 2024
A personal problem that was listened too and a full examination finally by a Doctor and a terrific, nurse which I call a friendly person, it was comforting for me ,,for her to be there also today 8th Nov 2025
Visited November 2024
Review titled Lea Wharf Medical
Replied on 14 November 2024
Thank you so much Margaret for your feedback. This has been gratefully received by the team. I am delighted you had a positive experience.