Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Lea Wharf Medical.
Reviews
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Review titled Good appointment and information received
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2025
Excellent appointment. Lady listened and was very helpful. Good advice to help with my problem. As she was a diabetic nurse she understood everything.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you for sharing your positive experience! We're so glad to hear that the nurse took the time to listen and offer helpful advice. It's great that her expertise as a diabetic nurse made a difference in understanding your concerns. We appreciate your feedback and are happy to have been able to support you! Many Thanks Lea Wharf Medical Quality Team
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Review titled Quick response
Rated 4 stars out of 5
by Carol Wighton - Posted on 20 February 2025
I did an econsult this morning for a potential serious issue and by 11.35am I’d had a face to face appointment, examined by Dr and referral made.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Dear Carol Thank you for taking the time to leave us a review. We're so glad to hear that the eConsult process worked smoothly for you and that you received prompt attention, including a face-to-face appointment and a referral. We always aim to provide quick and efficient care, and it's great to know that this was the case for you. If you need any further assistance, please do make contact. We're here to help. Best Wishes Lea Wharf Medical Quality Team
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Review titled Disappointing and frustrating
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2025
I had a telephone appointment booked at 09.10 on 27 Feb to discuss blood test results. At 10.50 I was still waiting. I tried to call the surgery without success so sent a message via econsult. I received a phone call at 12.25 (over 3 hours after my appointment time) advising me that my appointment has to be rescheduled due to staff illness. I lost a morning’s work as couldn’t use my phone or engage in meetings as I was expecting a call. I managed to get an appointment for the following day! The doctor who called me had no knowledge about why the blood test was ordered or anything about my medical history/medication. She continued to give me relevant and significant result from a blood test taken in September 2023 saying it was from February 2025 and only corrected herself when I pointed out that this particular test had not been carried out in 2025. Thereafter she appeared to pay more attention to our call and the appointment proceeded satisfactorily. It is dissatisfied ting and frustrating not to have any continuity of care. The practice administration on the day of my original appointment was woefully unsatisfactory. Pre-Covid this surgery offered an excellent service. Please realise the pandemic is over and offer us proper face to face appointments with our doctors as we used to have.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for taking the time to submit your feedback. I am sorry to hear your experience was not to the standard you have received previously. We would appreciate you making contact with the surgery to speak with a Team Leader who will be keen to look into this further and investigate your concerns. Many Thanks Lea Wharf Medical Quality Team
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Review titled Nice practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2025
Nice new building. Very friendly reception staff. Plenty of seating. Very clear notice board. Able to do self check in. Plenty of direction through to doctor rooms
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our new building, friendly reception staff, and clear signage. It's wonderful that the self check-in and directions to the doctor rooms made your visit easier and more convenient. We appreciate you taking the time to share your thoughts, and we're happy to continue providing a comfortable and welcoming environment for you! Best Wishes Lea Wharf Medical Quality Team
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Review titled Praise for a doctor and the desk staff
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2025
I received a telephone consultation with one of the doctors and was impressed with the clarity of the conversation. All results were explained to me and further tests scheduled. It was very reassuring feedback! In addition I have always found the desk staff polite and courteous! They are always as helpful as the system allows them to be.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for taking the time to leave such positive feedback. We’re really pleased to hear that your telephone consultation was clear and reassuring, and that your results and next steps were well explained. It’s also wonderful to know that our reception team have consistently been polite, courteous, and as helpful as possible — your recognition of their efforts is truly appreciated. Thank you again for your kind words and support — we’ll be sure to share them with the whole team. Lea Wharf Medical Quality Team
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Review titled Fabulous service
Rated 5 stars out of 5
by Gemma - Posted on 17 February 2025
Today I saw the most lovely kind helpful and patient Doctor. She took time with me and explained everything to me which I found very reassuring. Reception staff and welcoming helpful and polite. Surgery was spotlessly clean and warm.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Dear Gemma Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with the doctor and found her to be kind, patient, and thorough in explaining everything. It’s also great to know that the reception staff and the overall environment made you feel welcome and comfortable. We truly appreciate you sharing your experience, and we’ll be sure to pass along your kind words to the team. Your satisfaction means a lot to us. Many Thanks Lea Wharf Medical Quality Team
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Review titled E consult
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2025
Completed an e consult for an fairly urgent matter and within 30/40 mins had a call and a same day apt booked, great service
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you for your feedback! We're so glad to hear that you received prompt and efficient service. It's great that the e-consult helped you get the attention you needed quickly and that your appointment was booked the same day. Best wishes, Lea Wharf Medical Quality Team
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Review titled Very prompt attention
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2025
I completed the e consult form and had a call the same day arranging a suitable appointment. Saw the Dr who has made a referral.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you for sharing your experience! We’re so glad to hear that the e-consult process worked smoothly for you and that you were able to get a timely appointment. It’s great that the doctor was able to address your concerns and make the necessary referral. If you need any further assistance or have more questions, feel free to reach out! We’re here to help. Best Wishes Lea Wharf Medical Quality Team
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Review titled Prompt service
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2025
I received a phone call an hour after completing the Econsult and had a face to face meeting with a doctor by midday. An impressive service.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for your kind words! We're delighted to hear that you had such a prompt and efficient experience with our e Consult service. Providing timely care is our priority, and we’re glad we could assist you so quickly. With Thanks Lea Wharf Medical Quality Team
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Review titled Amazing care
Rated 5 stars out of 5
by Sarah - Posted on 17 March 2025
Have had many bad experiences in previous doctors surgery in hertford. Lea wharf has been so attentive and quick with most things especially after my surgery they helped so much with recovery literally saving me by being so good considering lister was letting me down in so manyways
Visited February 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Dear Sarah, Thank you for sharing your experience. We’re truly grateful for your kind words. We understand how important it is to feel supported, especially after surgery, and we’re so pleased that our team could be there for you during your recovery. Your health and well-being are our top priorities, and we’re always here to help. Best Wishes Lea Wharf Medical Quality Team