Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Lea Wharf Medical.
Reviews
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Review titled Professional & caring
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2025
Professional and caring, checked everything I was concerned about and put my mind at ease. Filled in the econsult and was made an appointment the same day. Thank you
Visited January 2025
Review titled Lea Wharf Medical
Replied on 04 February 2025
Thank you so much for your kind words! We truly appreciate your feedback. It's wonderful to hear that our triage system for e consults enabled you to get a same day appointment. Best Wishes Lea Wharf Medical Quality Team
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Review titled Great Service
Rated 5 stars out of 5
by Jane Gifkins - Posted on 17 January 2025
My econsult was done at reception ..as I needed to see a Doctor ... and the very helpful receptionist was able to put it through for me immediately ... this was very efficient as I was seen by a Doctor the same morning ... and really appreciated this ... it was so much better to be able to do an econsult at reception ... and O felt that it was so much more efficient ... My Thank's to the 2 amazing receptionists ... and the one who put the econsult straight through for me ... I felt that I was seen, heard and cared about with a lovely dose of human interaction ... it made such a difference
Visited January 2025
Review titled Lea Wharf Medical
Replied on 20 January 2025
Thank you so much for taking the time to submit your feedback on our services. We’re delighted to hear that your experience with our reception team and the e-consult process was so positive. We are incredibly lucky to have the space to be able to carry out e consults in person for our patients. It’s fantastic to know that the efficiency of the system allowed you to be seen by a doctor the same morning and that the support you received made a difference to your visit. We’re especially grateful for your kind words about our receptionists. They work hard to ensure that every patient is given the care and attention they need, and it’s great to know their efforts had such a positive impact on your experience. Your feedback is truly appreciated. Thank you again for taking the time to share your thoughts with us. Lea Wharf Medical Quality Team
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Review titled Brilliant nurse and receptionists
Rated 5 stars out of 5
by Christine Hook - Posted on 13 January 2025
Had a really good visite today. Nurse was so lovely and put me at ease. The receptionists were lovely. Thankyou all so much.
Visited January 2025
Review titled Lea Wharf Medical
Replied on 20 January 2025
Dear Christine, Thank you for your kind feedback. We’re pleased to hear that your visit went well and that both our nurse and reception team helped to make you feel at ease. Ensuring our patients feel supported and welcome is very important to us. Many thanks, Lea Wharf Medical Quality Team
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Review titled Great Practice
Rated 5 stars out of 5
by Mark Davies - Posted on 24 January 2025
I wanted to say a massive thank you to the doctor I saw today, but my review was rejected because I mentioned his now. So, I'll say this instead. The Doctor I saw was amazing and the reception lady was awesome.
Visited January 2025
Review titled Lea Wharf Medical
Replied on 04 February 2025
Thank you so much for your kind words Mark, receiving such wonderful feedback regarding our care and services encourages the team to keep striving to deliver the best care possible. I am so pleased your experience was positive. Your kind words will be shared with the team. Many Thanks Lea Wharf Medical Quality Team
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Review titled So pleased I have found this surgery
Rated 5 stars out of 5
by Melanie - Posted on 20 January 2025
I came in today with my 13yr old daughter who was very worried about her symptoms, the GP we saw was so good with her and made her feel so much more relaxed and happy. A kind smile and gentle listening really makes a difference! I couldn’t be happier that this now my local surgery! Thank you so much!
Visited January 2025
Review titled Lea Wharf Medical
Replied on 04 February 2025
Thank you Melanie for sharing your experience at Lea Wharf Medical! I am so pleased the practice was able to assist your daughter and enable her to feel comfortable and relaxed throughout her appointment. Your kind words will be shared with our team. Best Wishes Lea Wharf Medical Quality Team
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Review titled Unhelpful
Rated 4 stars out of 5
by Anonymous - Posted on 29 January 2025
Had a follow up appointment as needed to take medicine for 2 weeks and then go back to see how I got on. Got a different nurse practitioner this time, and she was not helpful at all. I’d been going for really bad sneezing fits that had caused a nose bleed, taken some different medicine to what I usually do, and she came back with you’ve got a new allergy, but we won’t be able to know what it is. Also just take the medicine you were taking before the one we prescribed, and you’ll be fine. Since that appointment, my sneezing has come back, and I’m no closer to knowing why. The medicine from before doesn’t help, and that’s what she told me to take. Will still be going to Lea Wharf as been there my whole life, but don’t want to see that nurse practitioner again.
Visited January 2025
Review titled Lea Wharf Medical
Replied on 04 February 2025
Thank you for feedback, I am sorry to hear that you felt your experience with us was not as hoped for. Please could you make contact with the practice and a Team Leader would be more than happy to look into this for you to ensure your needs are met. Many Thanks Lea Wharf Medical Quality Team
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Review titled Thank you
Rated 4 stars out of 5
by Kinga - Posted on 20 January 2025
It was an emergency appointment followed by advice from ambulance crew. My nurse was a lovely and compassionate and very professional. I just want to say thank you.
Visited January 2025
Review titled Lea Wharf Medical
Replied on 27 January 2025
Dear Kinga, Thank you for taking the time to share your kind feedback. We're delighted that you had a positive experience at Lea Wharf Medical with our nursing staff. It's wonderful to know that the compassion and professionalism made a difference during your emergency appointment. I will ensure your compliments are passed along to the team. Best Wishes Lea Wharf Medical Quality Team
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Review titled Reception desk
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2025
Excellent customer services skills from Lea Wharf reception desk. My request was dealt with immediately in the most reassuring and assertive manner. The lady was most polite, cheerful and obliging. I thank you. Happy New Year!
Visited January 2025
Review titled Lea Wharf Medical
Replied on 20 January 2025
Thank you for your wonderful feedback! We are delighted to hear that you had such a positive experience with our reception team at Lea Wharf. Providing prompt, polite, and reassuring service is something we strive for, and it’s always rewarding to know we’ve met those expectations. We truly appreciate your kind words and hope you have a very Happy New Year as well! Many Thanks, Lea Wharf Medical Quality Team
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Review titled Great Help to Quit Smoking
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2025
Great support from your healthcare team to quit smoking. I decided my last day to smoke would be New Year’s Eve, and couldn’t have done it without her support. Still smoke free, thank you ever so much!!!
Visited January 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you so much for your lovely feedback, and congratulations on being smoke free — what an incredible achievement! We’re so pleased to hear that our healthcare team was able to support you through your quit journey, and that their support made a real difference. Thank you again for sharing your story — it’s inspiring and means a lot to the team. Best Wishes Lea Wharf Medical Quality Team
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Review titled Good Experience
Rated 5 stars out of 5
by Denise Firman - Posted on 24 January 2025
Attended the seated pilates today. Extremely good teacher and really enjoyed the class. Actually was walking better from it. Thank you. Can’t wait for the next class.
Visited January 2025
Review titled Lea Wharf Medical
Replied on 04 February 2025
Thank you so much for your feedback Denise. We are so pleased to hear that the session was beneficial to you. We are incredibly proud of the opportunity to be able to provide this to our patients. Best Wishes Lea Wharf Medical Quality Team