Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fast response
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2025
Submitted 3 e-consult issues this morning. Within 10 minites I got a call inviting me to come for an appointment 45 minutes later. The GP I saw was efficient and allowed me to talk about all 3 issues at this appointment. Great building, modern and clean
Visited February 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for your review! We're glad to hear that you had a positive experience with our e-consult service and that you were seen so quickly. Our team strives to provide efficient and thorough care, and it's great to know you felt listened to during your appointment. We also appreciate your kind words about our services. Many Thanks Lea Wharf Medical Quality Team
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Review titled Great friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2025
Following an appointment with one of the nurses who specialise in hearing , I cannot thank this person enough for her kindness and attentiveness and the fact I can hear again. She went over and above what was asked from her and I’m incredibly grateful for her help.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for your wonderful feedback! We're so pleased to hear that our nurse provided you with such kind and attentive care and we’ll be sure to pass on your gratitude. With Thanks Lea Wharf Medical Quality Team
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Review titled Thoughts on telephone consultation with practice doctor
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2025
I had a pre-arranged telephone consultation with a practice doctor this afternoon. After confirming the details of the issue I wished to discuss I was questioned thoughtfully and tactfully about a sensitive matter. Following this consultation I was left with the feeling that the matter had been thoroughly investigated by the doctor who then suggested a face to face appointment (awaiting details). I am satisfied that the issue was understood and with the outcome.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for your thoughtful feedback! We’re pleased to hear that your telephone consultation was handled with care and professionalism. Ensuring our patients feel heard and supported—especially with sensitive matters—is very important to us. We’re glad you felt your concerns were thoroughly addressed and that you are satisfied with the outcome. Thanks, Lea Wharf Medical Quality Team
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Review titled Great practice
Rated 5 stars out of 5
by Rick Morris - Posted on 05 February 2025
As is now normal I received the very best of service and health advice again today. A full and complete explanation of my problem and the various options I faced.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you so much for your kind words! We’re thrilled to hear that you continue to receive excellent service and clear, helpful health advice. It's always our goal to ensure you have all the information you need to make the best choices for your health. We truly appreciate your trust in us. Many Thanks Lea Wharf Medical Quality Team
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Review titled Practice review
Rated 5 stars out of 5
by John Lloyd - Posted on 14 February 2025
The care taken to examine the problem was great Would be great if the origin of the communication used Lea Warf rather than Wallace house Also the conformation messages don’t distinguish between a in person appointment and a telephone appointment Overall I am pleased with the service I have received
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Dear John Thank you for your feedback! We're so glad to hear that you’re pleased with the care and attention you’ve received. We appreciate your feedback and suggestions about communication, and will discuss this as a team in our next team meeting, especially regarding appointment types. Your input is valuable, and we're always looking for ways to enhance our service. Thank you again for sharing your experience Many Thanks Lea Wharf Medical Quality Team
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Review titled First impressions - great
Rated 5 stars out of 5
by Charlotte Williams - Posted on 12 February 2025
I moved to this practice recently from another GP (which amazingly only took 1 day!) and today I took my son in to see a doctor. It was quick and easy to get an appointment (same day) and the Dr listened entirely to his symptoms and my concerns. She gave really good advice and I went away feeling confident with the plan going forward. Really impressed so far with the practice and the way it functions.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Dear Charlotte Thank you for your feedback, and a warm welcome to the practice! We’re so pleased to hear that your registration process went smoothly and that you were able to get a same-day appointment for your son. It’s great to know that the GP took the time to listen and provide clear advice, helping you feel confident about the plan moving forward. Your kind words really mean a lot to the team, and we’re so glad to hear you’re happy with the service so far. Thank you again for taking the time to share your experience. Lea Wharf Medical Quality Team
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Review titled Well-run surgery
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2025
Today’s visit was for a routine blood pressure check. As usual, the reception staff were friendly and helpful and the nurse I saw was efficient, friendly and knowledgeable. I am always impressed by the service and help given at this surgery
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with both our reception staff and the nurse. It’s great to know that you feel well-supported and cared for during your visits. We truly appreciate your continued trust in our practice and are committed to providing the best service possible. Thanks again for sharing your experience! Best Wishes Lea Wharf Medical Quality Team
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Review titled Lovely, warm receptionists
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2025
I was so impressed by my recent visit, due to the reception staff being so warm & friendly. (I’m not allowed to name them but I told them I’d put in a review so I hope they receive it!! I was in on 17th February at around 3:45pm) I heard them interact with lots of different people (some with challenging questions and frustrations), and all people were handled with kindness and empathy. Being the face of a place, especially when handling illness, is so important and they are doing it so proud, just wanted to share my thanks for their warmth and kindness, when I’m sure some days it runs thin! People like you make the world a better place and really help the community - so thank you xx
Visited February 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you so much for your incredibly kind and thoughtful review. We’re truly touched by your words and delighted to hear that our reception team made such a positive impression during your visit. We know how important that first point of contact is, especially when patients are unwell or anxious — and we’re so proud of our team for consistently handling every interaction with empathy, patience, and kindness. We’ll make sure your lovely feedback is shared with the reception staff who were on duty on 17th February — they’ll be so pleased to know their efforts made such a difference to your experience. Thank you again for taking the time to share this — it really does mean a lot to all of us here. Lea Wharf Medical Quality Team
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Review titled Great Practice
Rated 5 stars out of 5
by Robert - Posted on 02 January 2025
Great experience- very nice nurse - on time & extremely professional The nurse was very helpful She booked my next appointment & send me a txt with confirmation
Visited January 2025
Review titled Lea Wharf Medical
Replied on 17 January 2025
To Robert, Thank you so much for taking the time to share your positive experience at Lea Wharf Medical. We’re delighted to hear that you found our nurse to be professional, helpful, and punctual. It’s wonderful to know that your next appointment was seamlessly arranged and confirmed via text. We truly appreciate your kind words, as they motivate our team to continue providing excellent care to all our patients. Many Thanks, Lea Wharf Medical Quality Team
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Review titled Professional & caring
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2025
Professional and caring, checked everything I was concerned about and put my mind at ease. Filled in the econsult and was made an appointment the same day. Thank you
Visited January 2025
Review titled Lea Wharf Medical
Replied on 04 February 2025
Thank you so much for your kind words! We truly appreciate your feedback. It's wonderful to hear that our triage system for e consults enabled you to get a same day appointment. Best Wishes Lea Wharf Medical Quality Team