Leigh Family Practice
Bridgewater Medical Centre, Henry Street, Leigh, Lancashire, WN7 2PEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reception staff not doing job
Rated 3 stars out of 5
by Ian Mcgeoghegan - Posted on 22 September 2023
I went to reception to check in for my appointment, spoke to the member of staff who said they checked me in. After half an hour I went back up to the reception to ask what was going on. The receptionist then informed me that the previous staff member had not checked me in. I ended up waiting nearly an hour
Visited September 2023
Review titled Leigh Family Practice
Replied on 27 September 2023
Dear Patient. Thank you for your Feedback. We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from our patients, good or bad which will ultimately assist us to improve the services we deliver. I would like to thank you for bringing your concerns to our attention and may we assure you of our continued service to you at all times. May we also take this opportunity to apologise that you had to wait to see the clinician , I can see from your notes that you were marked as arrived for your appointment by the receptionist but another staff member accidently changed this , This error has been discussed with the staff member in question. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer.
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Review titled Friendly staff
Rated 4 stars out of 5
by Ant - Posted on 18 September 2023
Staff were lovely from booking the appointment to arriving at the GP. Appointment booking was easy and they managed to get a quick place.
Visited September 2023
Review titled Leigh Family Practice
Replied on 19 September 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Reception team. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Very efficient
Rated 5 stars out of 5
by Sophie - Posted on 22 September 2023
I moved to this practice after having issues with my previous doctors. Leigh Family Practice were easy to contact, the appointment was on time, staff at the desk were friendly and helpful and the nurse was lovely! Very informative and explained everything she would be doing and why. Have recommended to family already
Visited September 2023
Review titled Leigh Family Practice
Replied on 27 September 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with the Practice team. Many Thanks once again, Take care Leigh Family Practice
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Review titled Very good practice
Rated 4 stars out of 5
by Bernadette Dawson - Posted on 03 July 2023
The receptionist was very helpful and sorted out my appointment to see the doctor for a review. I am a cancer patient and need understanding and continuity.
Visited July 2023
Review titled Leigh Family Practice
Replied on 24 July 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Reception team. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Great Dr
Rated 4 stars out of 5
by Deborah McGahey - Posted on 15 March 2023
I was phone today by a lovely, patient and understanding Dr, for a telephone consultation. I didn't feel rushed, I felt cared about and most importantly he was understanding of my situation. I have never met this Dr, but wouldn't at all mind if I was put under his care permanently. Because of my query I was concerned about being rushed or not taken seriously. I wasn't rushed and I was definitely taken serious. Thankyou Dr.
Visited March 2023
Review titled Leigh Family Practice
Replied on 17 March 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Doctor and the Practice team. Many Thanks once again, Take care Leigh Family Practice
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Review titled pathetic practice
Rated 1 star out of 5
by Owen Crompton - Posted on 07 March 2023
dr phoned me and left an unaudable message on voicemail.would think a dr would not mumble but speak clearly.phoned surgery was told could not get another telephone appointment for 7 days.pathetic as usual
Visited March 2023
Review titled Leigh Family Practice
Replied on 11 March 2023
Dear Patient, Many thanks for your feedback. We are very sorry that your recent experience has not been a positive one. The Practice management team will make contact with you urgently to discuss this matter further with you. Many thanks , Leigh Family Practice
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Review titled Advanced Nurse Practitioner
Rated 3 stars out of 5
by Anonymous - Posted on 24 February 2023
The ANP was professional and extremely caring. She is a great asset to the Practice and needs to be retained.
Visited February 2023
Review titled Leigh Family Practice
Replied on 28 February 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with the Practitioner and Practice team. Many Thanks once again, Take care Leigh Family Practice
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Review titled Great staff
Rated 5 stars out of 5
by Keith - Posted on 23 February 2023
Had an interview in the practice to discuss a problem They understood and were very friendly and listened to what I said First rate service
Visited February 2023
Review titled Leigh Family Practice
Replied on 28 February 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with the Practice team. Many Thanks once again, Take care Leigh Family Practice
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2023
Went in for blood test, was put totally at ease by the practioner. Such a lovely practice with very helpful and efficient receptionists
Visited January 2023
Review titled Leigh Family Practice
Replied on 06 January 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with the Practitioner and Practice team. Many Thanks once again, Take care Leigh Family Practice
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Review titled Great people
Rated 5 stars out of 5
by Alan Hodges - Posted on 04 January 2023
Great staff and nothing was too much to sort out ...in and out of the practice easily and felt safe. Would recommend if you can get in
Visited January 2023
Review titled Leigh Family Practice
Replied on 04 January 2023
Dear Patient, May we thank you for taking the time to share your feedback, your compliments are greatly appreciated. Your feedback has been shared with the Practice team. Many Thanks once again, Take care Leigh Family Practice