Lichfield Grove Surgery
64 Lichfield Grove, Finchley, London, Greater London, N3 2JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Couldn't care less and dismissive attitude of receptionist!
Rated 4 stars out of 5
by Anonymous - Posted on 13 February 2025
I called in the morning to ask if I could speak to my doctor or if she could call me back at her earliest convenience. I am very worried about my health after receiving scary phone calls from Royal Free Hospital about urgent MRI scans and urgent pathology appointments. The receptionist was very dismissive, and her "couldn't care less about you" attitude was rude and disappointing! I am very sad and disappointed about the way I was treated and spoken to. I believe that as a person who is sitting there or picking the phone up as a first contact, who essentially initiates the contract between patients and doctors, she should be understanding, and compassionate towards people who came sick and worried. I believe it is very wrong that such a person is in charge of deciding about the contract between people and doctors. She had very bad people skills, even called me rude when I called her out on her behaviour. Very sad and unnecessary conflict on very on my stressful and worrying day. So thank you for not helping me at all and making it worse.
Visited February 2025
Review titled Lichfield Grove Surgery
Replied on 13 February 2025
Dear Patient, We are sorry to hear that you felt our reception team were dismissive and rude. As your comment was left anonymously, we are unable to provide a more personalised response. However, we take all feedback seriously and would appreciate the opportunity to look into this matter further. If you would like us to investigate, please submit your concerns in writing to the Practice Manager. Thank you for bringing this to our attention.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2025
I called the surgery as my wife had pain and possible infection following a C-section. We were told there are no appointments and to go to a walk in centre. Hardly helpful considering the NHS website advises to contact your Doctor immediately. My wife is currently in hospital.
Visited February 2025
Lichfield Grove Surgery has not yet replied.
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Review titled Helpful receptionist and reception manager
Rated 5 stars out of 5
by Alekszandra Baksa - Posted on 08 January 2025
The ladies were very kind and helpful while showing me how to use the e consoltunt. They explained everything help with referral and gave me attantion.
Visited January 2025
Lichfield Grove Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2024
The health care assistant I saw on Friday was very helpful and informative. She explained my results to me in detail and gave me lots of encouragement and tips on how to improve on them. The reception staff were equally helpful and efficient in sorting out my appointment with in-house physio. All in all, I was very satisfied with the care provided to me
Visited November 2024
Lichfield Grove Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Peace - Posted on 01 October 2024
Dr i spoke to today and front desk staff- extremely helpful in taking control of my health. My doctor understands my health and continuity in keeping same dr appts. Helped a lot in understanding. I required an emergency appt. Where the staff immediately assisted and put in place. I am ver grateful
Visited October 2024
Lichfield Grove Surgery has not yet replied.
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Review titled Great and efficient practice
Rated 5 stars out of 5
by Ying - Posted on 15 October 2024
Woke up with a red eye today, so was advised to leave an e consult through their link. I Was contacted back soon after, and prescribed my medication via the e prescription and advised to call up Moorfields eye hospital for a specialist virtual a & e consult for a review. I was given instruction to continue with my Gp's medication and to go into Morrfields for review the next day. So in one day, I managed to consult. My Gp, collecty medication and consult a specialist. Thank you so much for your efficient services to myself as well as to my family and your awareness of all the available referral services to ensure that we get the best possible care.
Visited October 2024
Lichfield Grove Surgery has not yet replied.
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Review titled Excellent service and advice
Rated 5 stars out of 5
by Anonymous - Posted on 29 October 2024
Dr sent me a text on 18/10 explaining my results and checking if I wanted a referral to a specialist Much appreciated and timely I have always found this practice to be helpful and caring Thank you
Visited October 2024
Lichfield Grove Surgery has not yet replied.
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Review titled Best surgery, best service.
Rated 5 stars out of 5
by Dawn - Posted on 16 August 2024
Just wanted to say that I had the best experience from this surgery today. From calling the surgery with my concerns. The call back from the doctor and being able to collect my forms for the tests required the same day. Wow! Amazing! On arrival I was greeted by the friendliest of staff who even helped me with the bookings too. Highly recommend Lichfield Grove surgery. Best surgery, best staff
Visited August 2024
Lichfield Grove Surgery has not yet replied.
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Review titled Disappointing surgery
Rated 2 stars out of 5
by Petra - Posted on 05 July 2024
I am quite shocked that I was refused a sicknote after undergoing major surgery. I was in intensive care for 2 days and a high dependency unit for 4 days. I was told I would need 6 weeks to recover at home. However the surgery refused a fit note. I think they never bothered to check my notes at all and thought I was having minor investigations.This has added so much stress to the already difficult situation I am in. It's impossible to contact the surgery in person.
Visited July 2024
Lichfield Grove Surgery has not yet replied.
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Review titled Edit to previous review
Rated 4 stars out of 5
by Petra - Posted on 08 July 2024
I would like to comment on my previous review as I cannot find a way to remove it. I was contacted very promptly and it was explained to me that there had been a misunderstanding on my part. Everything was sorted very quickly without any problems.
Visited July 2024
Review titled Lichfield Grove Surgery
Replied on 16 July 2024
Dear Petra, Thank you for your kind response. I am glad to know everything has been sorted out quickly. Best regards, Kuldip Singh Practice Manager