Lichfield Grove Surgery
64 Lichfield Grove, Finchley, London, Greater London, N3 2JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing surgery
Rated 2 stars out of 5
by Petra - Posted on 05 July 2024
I am quite shocked that I was refused a sicknote after undergoing major surgery. I was in intensive care for 2 days and a high dependency unit for 4 days. I was told I would need 6 weeks to recover at home. However the surgery refused a fit note. I think they never bothered to check my notes at all and thought I was having minor investigations.This has added so much stress to the already difficult situation I am in. It's impossible to contact the surgery in person.
Visited July 2024
Lichfield Grove Surgery has not yet replied.
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Review titled Edit to previous review
Rated 4 stars out of 5
by Petra - Posted on 08 July 2024
I would like to comment on my previous review as I cannot find a way to remove it. I was contacted very promptly and it was explained to me that there had been a misunderstanding on my part. Everything was sorted very quickly without any problems.
Visited July 2024
Review titled Lichfield Grove Surgery
Replied on 16 July 2024
Dear Petra, Thank you for your kind response. I am glad to know everything has been sorted out quickly. Best regards, Kuldip Singh Practice Manager
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Review titled The receptions think they are doctors
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
1. Minimal queues when you actually appear in the surgery. Especially compared to how it used to be back in few years ago. 2. Receptionists just think they are doctors. They are entitled themselves to refuse the appointment whenever they want. They can even sometimes refer to other practice, with weeks of wait time of course, out of hours one, but not to my doctor which knows me. 3. Even the nurse told me once that receptionists can refuse the appointment request, and I should be insisting on one. I don't know how to insists: I tell them the nurse said I need appointment, and they keep saying (at 8:10am) that they don't have slots for today, and surely nothing for upcoming weeks. 4. Which brings me to the statement that receptionists are liars. They lie to you almost every time. They don't have slots left (after being 9th in the phone queue) - a lie. They don't put on triage list over the phone - they lie - it is a matter of these pseudo imposter phone call centre level doctors to decide if they want to put you on triage list or they decide (based on their 'knowledge') that you don't deserve to be considered by the actual doctor. Absolute disaster. I pay few hundred thousands per month our of my salary completely for nothing.
Visited June 2024
Review titled Lichfield Grove Surgery
Replied on 19 June 2024
Dear Patient, Thank you for taking the time to leave a review and we are sorry that you have experienced difficulty obtaining an appointment. As your review is anonymous we are unable to look into this further or offer you a personalised response but would encourage you to contact the surgery and ask to speak to the Practice Manager regarding matters raised in your review. Thank you
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Review titled Dangerous
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2024
Nowadays you need to leave five working days for a prescription and even then, it might say “approved” but in fact the pharmacy has not received it… which you may not realise if picking up a large prescription with multiple items. You get to find that out when you’ve run out of the medicine and look in the bag for a new box. What’s prompting my exacerbated review today? Once again I have received a text from a doctor, which I cannot reply to, telling me they have prescribed a medicine I cannot take. I could not discuss that with GP because the consultation was done via text, and I don’t have the option to reply to the message telling me what they’ve prescribed. Exactly the same thing happened earlier in the year. Same problem. Same prescription I can’t take. Furthermore the receptionists don’t know the significance of immune suppressant medication when “triaging” people which is dangerous. Someone on immune suppressants has (as a reasonable person with average intelligence could deduce) a weakened immune system and therefore infections need to be dealt with more swiftly. They should not be triaged the same as an infection in someone who isn’t immunosuppressed. When you call there are very limited options and limited windows of time to call for specific things - which is obviously useless because people are often working and not allowed to make personal calls at that time. The only way to speak to someone is either turn up in person or select the wrong option just to get through to them. Rarely do you actually see a doctor. If you do it is so rushed (despite the empty waiting room). Last time I saw a doctor I asked about MRI results which I had been told to discuss at that appointment. The doctor was visibly annoyed by my asking about the results and wasn’t aware of the message I had received telling me to discuss. No solutions to the abnormal results were offered. Only reason I didn’t push it is because I know one of my specialists has already referred to another specialist. Honestly this system is a mess. Maybe by “streamlining” the service they meant providing such an unsafe service that patients die off. Certainly would reduce the amount of work they have.
Visited May 2024
Review titled Lichfield Grove Surgery
Replied on 31 May 2024
Dear Patient, I am sorry to read that you feel you have not had received an appropriate service from Lichfield Grove Surgery, however as your review is anonymous we are unable to look into this further or provide a personalised response. If you wish to write to the Practice Manager outlining any concerns you may have, we will be able to investigate matters and offer a full response. Thank you
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Review titled Poor care and appointments rare!
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2024
I have been with this surgery for 8 years and I have very little positive to say! The chances of an appointment, even with an unwell baby or chronic earache where I was left for 3 days before begging to be seen, are unlikely. I have now tried 4 times to get a smear test. I am a capable person, fully literate and it is a battle every single time. They now offer only one day a week when a nurse is present (similar now for childrens jabs) and the out of hours appointments based elsewhere are not suitable or simply unavailable. Trying to book even a month in advance is impossible so it is a constant cycle of calling, having no success and needing to call back. The receptionist also tells me there is no way to email to complain to the practice manager, hence a public review. Poor to non existent care all round and poor communication. I am looking at transferring as soon as possible and also now have private GP cover as this is so bad. In contrast, my young daughter was seen within 2 hours last week when I was on holiday in a different part of the country! Unheard of at Lichfield Grove, unfortunately.
Visited April 2024
Review titled Lichfield Grove Surgery
Replied on 25 April 2024
Dear Patient Thank you for taking the time to provide feedback. I am sorry you feel our service has fallen short of the standard you expect. We are very responsive to patient feedback. It is difficult to respond in full when reviews are submitted anonymously and it would be helpful if you contact me directly at the practice where I can go through your queries with you. I look forward to hearing from you. Kuldip Singh Practice Manager
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Review titled Went above and beyond
Rated 5 stars out of 5
by Hadas Elber-Aviram - Posted on 15 March 2024
This is a great practice - everyone went above and beyond for me, from the receptionist to the manager to the GP. There is a shortage in my ADHD medication and consequently I needed a replacement. Everyone went out of their way for me, chasing up the ADHD clinic and liaising with the GP, to ensure that I secured alternative medication before my meds ran out. Thank you so much to all involved!
Visited March 2024
Lichfield Grove Surgery has not yet replied.
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Review titled It is a joke
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2024
Receptionists define the rules: sometimes they can put you on the 'waitlist' to be called back within a day, others say that you can only leave a note online, in which case it will be 'reviewed within 48 hours'. Doctors aren't better. One promised to make a referral to specialist but after waiting for 2 months nothing was done and O had to chase what happened. Some doctors are good, but recently a few experienced ones left, and the replacement ones are the ones you don't really want to see. Once I was provided an appointment, went to the practice. There were zero people in the waiting room. After I left, there was 1 person. So they really trying to minimise the patient flow as much as possible.
Visited March 2024
Review titled Lichfield Grove Surgery
Replied on 11 March 2024
Dear Patient, Thank you for your review. I am sorry you feel you have not received a good service from the practice, however as you have not provided your name we are not able to investigate this further or provide a response. Please contact the surgery so we can look into matters raised. Many thanks Kuldip Singh Practice Manager
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Review titled Joined-up Care at its best
Rated 5 stars out of 5
by Dr Farhad Cooper - Posted on 14 March 2024
Thanks to the prompt telephone assessment, home visit and excellent arrangements of the outstanding general practioner registrar at this practice, we received the most spot-on care possible. This doctor took an immense amount of time and effort ascertaining the needs of the patient, ensuring their safety and then making really appropriate, prompt and safe plans to have the medical issues addressed in a timely fashion. Without putting them at risk of complications arising from an unnecessary and untimely admission via accident and emergency. We are incredibly grateful, thank you.
Visited March 2024
Review titled Lichfield Grove Surgery
Replied on 14 March 2024
Dear Dr Cooper, Thank you for your comments. We always strive to be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your kind words have been passed on to the Doctor. Thank you Kuldip Singh Practice Manager
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Review titled Thank You To The Lichfield Grove staff
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2024
Spoke with pharmacist and members of staff, and were all polite, courteous and helpful, professional, when I had to sort out a family members prescription. Very helpful. Thank you kindly to Lichfield Grove Surgery staff.
Visited February 2024
Lichfield Grove Surgery has not yet replied.
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Review titled The Best practice
Rated 5 stars out of 5
by Dawn - Posted on 23 January 2024
I had my phone consultation today and was amazed at the service provided. The consultant was very thorough and not hurried. Best appointment I have ever had. Great experience. Very happy!
Visited January 2024
Review titled Lichfield Grove Surgery
Replied on 26 January 2024
Dear Patient Thank you for taking time to post a positive review regarding the service you have received at the practice from the Doctor. We aim to provide the best possible care to all our patients your post will be shared with the team at our next practice meeting Kind Regards Kuldip Singh Practice Manager