Lime Tree Surgery
Lime Tree Avenue, Findon Valley, Worthing, West Sussex, BN14 0DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 3 stars out of 5
by Sandra W - Posted on 15 January 2024
Usually I can't rate this surgery high enough. But the last doctor I saw (and I rarely go to the GP) was very uninterested. Said would prescribe antibiotics, but then had to chase all day as the doctor forgot to actually send the prescription to the pharmacy and I had to wait for the duty doctor to get my notes and actually write a prescription up for me
Visited January 2024
Provided by Working Feedback
Lime Tree Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Geraldine M - Posted on 10 January 2024
Very impressed with call back and able to get an appointment the same day. Good to have temperature check. Not too long to wait.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 11 January 2024
Dear Geraldine, thank you for taking the time to leave your feedback. I am happy to hear that our call back service worked well for you. Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 1 star out of 5
by Aysha H - Posted on 15 January 2024
Very poor service , been told different things from 4 different people . Then got told to come in for blood test . So when I arrived at the appointment , was asked why was I there because I was not due an appointment so explained I was told I needed to come in . Then when trying to speak to a doctor as I was told I needed to , got told I was not able to book an appointment . Left the doctors in tears and full of anxiety with the way I was treated .
Visited January 2024
Provided by Working Feedback
Lime Tree Surgery has not yet replied.
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 24 January 2024
Did ring back at approx 9.15 didnot call back rang again 2.15 ring back rang just twice before cutting out. Rang again and held phone until called back. Then the Receptionist was polite and helpful
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 31 January 2024
Dear Patient, I am sorry to learn that the call back service did not work for you on this occasion. The service is an automated one and it will only attempt one call back. If your phone has no signal at this time, it will not connect. Further information is available on our website here https://www.limetreesurgery.nhs.uk/telephone-automated-call-back-system Unfortunately, as your review is anonymous, I am unable to look into this further for you. If you would like me to investigate then please email me, with the date you called and the number you called from, on sxicb-wsx.ltsreception@nhs.net Kind regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 09 January 2024
Receptionist made a note of my problem and assured my she would get a doctor to call, which they did, all be it, 4-5 hours later.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 12 January 2024
Dear Patient, thank you for taking the time to leave your feedback. The duty doctor triages the list based on the information provided. This does mean that you can be contacted at any time that day. Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 08 January 2024
Poor no words can I express, doctor's! Where are they ? Lime tree is to busy, Dread becoming really ill, trying to get a blood test?!! A month in advance really really not good and I need every three months due to meds
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 12 January 2024
Dear Patient, thank you for taking the time to leave your feedback. All appointment requests are triaged by the duty doctor, based on the information provided, either to the receptionist or via econsult. You can also state your preference to see a GP and this will be taken into consideration. Our blood test appointments are released four weeks in advance to enable you to book an appointment for when it is due. If you would like to discuss these points further please email me on sxicb-wsx.ltsreception@nhs.net Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
Dr rang a 2nd time, an hour later, as I hadn’t been able to answer the phone when she first rang as I was driving. Dr located a pharmacy near to where I was travelling to, to send the prescription, having checked their closing times for me. Receptionist answered call at 6pm when prescription hadn’t been received by the Brighton pharmacy and they were closing soon. She went and found a Dr who could approve and release the prescription.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 06 January 2024
Dear Patient, thank you for taking the time to leave your positive review. I am pleased to hear that both the doctor and the receptionist were so helpful. Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by Mary W - Posted on 24 January 2024
I really was not feeling too good, was impressed by the efficient way this was dealt with. Inspired confidence in what is a busy and oft times overstretched service. Thank you.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 31 January 2024
Dear Mary, Thank you for taking the time to leave your review. I am pleased to hear that the efficient service that you received has inspired confidence in our surgery. Kind regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by Michael C - Posted on 15 January 2024
Very professional but also put me at ease. At all times explained everything and kept me informed of the results.
Visited January 2024
Provided by Working Feedback
Lime Tree Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Jessica S - Posted on 24 January 2024
Did an econsult, got a call about an appointment later that day. The doctor called me in 5 minutes earlier than my appointment time and she was lovely. She checked everything and really put my mind at ease.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 31 January 2024
Dear Jessica, Thank you for taking the time to leave your review. I am pleased that our popular econsult service worked efficiently for you and have passed your lovely comments onto the GP. Regards Sarah, Deputy Patient Services Manager