Lintonville Medical Group
Lintonville Terrace, Ashington, Northumberland, NE63 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Lynn - Posted on 19 June 2024
Absolutely impossible to arrange an appointment, anima system is useless, have tried several time to make an appointment, you have to wait for days for a call back, and if you can't take the call, you just have to start all over again, then they make appointments for weeks later and don't bother contacting you, anima just says case closed.
Visited June 2024
Lintonville Medical Group has not yet replied.
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Review titled The finest incompetence
Rated 1 star out of 5
by Amanda - Posted on 02 May 2024
What a ridiculous situation this Anima has brought about. Apart from turning up in person the practice cannot be contacted. The phone is never answered. Request outcomes on Anima can't be challenged. I requested an appointment yesterday and thought someone was going to phone me today, on double checking I realised it's a week today, hilarious. I hope I'm back at work by then, I have self diagnosed with the help of Doctor Google and if my issue worsens I'll refer myself to casualty. I moved to Ashington recently and Lintonville is without doubt the worst surgery I've ever known.
Visited May 2024
Lintonville Medical Group has not yet replied.
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Review titled Caring and Compassionate GP
Rated 5 stars out of 5
by Anthony Thornton - Posted on 13 May 2024
After being unwell on holiday I was given an appointment today and assessed. Friendly and efficient service provided by a very approachable GP. Sensible and logical care plan iniated. Thank you for your help today.
Visited May 2024
Lintonville Medical Group has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Julia - Posted on 07 May 2024
Since becoming part of Valens this surgery has gone from being pretty good to absolutely diabolical. Whoever thought that Anima was a good idea needs to think again. It is abysmal. A receptionist that I spoke to a couple of weeks ago, told me that I had to uses Anima, which I had tried to do, but kept being referred to urgent care. I didn't need urgent care, it would have been a waste of their time. When I told her, she huffed and said quite nastily that this would be the only time that she would do it, and basically not to phone again but to use the online form. I have now tried to phone to find out when I have an appointment, and can't get through. Honestly, please sort yourselves out, it is downright disgraceful.
Visited May 2024
Lintonville Medical Group has not yet replied.
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Review titled Terrible appointment service
Rated 1 star out of 5
by Wendy Jackson - Posted on 11 May 2024
Tried ringing for an appointment, after 3 separate messages encouraging me to try using Anima and the message specifically confirms "It's really quick and Easy to use"! I was on the line for 30minutes and gave up in the end and did what was expected of me and tried Anima, after 20 minutes and 45 questions, again I gave up. I drove to practice and queued patiently and asked the lovely receptionist if it would be possible to speak to practice manager, however, I was told she was in a meeting, but receptionist took all of my details a brief reason for my complaint and said the practice manager would call me back at some point that same day, my visit was on the 9th May, it's the 11th may and still no call back from Practice Manager. I do understand how busy you all are, but most of your patience are busy people too and obviously working people are denied easy access to your services. This New Anima is an absolute joke that I expect you have paid hundreds of thousands of pounds to have developed and implemented at the tax payers cost, bit ironic that tax payers are exempt from using this system!! I spoke to my sister this morning and she told me she went onto Anima yesterday to request an appointment and half way through the many, many questions, she got a message to say there were no more appointments available and she would have to log out and try again on Monday when the surgery reopens!!
Visited May 2024
Lintonville Medical Group has not yet replied.
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Review titled Difficulty seeing a doctor
Rated 2 stars out of 5
by Richard - Posted on 08 May 2024
After using the Anima app, which makes it impossible to contact a doctor, I received a text message to which No Reply is possible then a telephone call in which unsatisfactory appointments were offered. Advice was not offered, despite all thee requested information was given. Calling the number for the practice means extremely long waits before then being cut off thus involving multiple calls before speaking to a human who, despite their best efforts, are unable to offer an appointment, let alone a convenient one. I needed up going to the local hospital walk in centre after hours then sent to the A&E hospital which involves a a 20 minute drive, not possible by public transport, where after being kept waiting 4.75 hours I was told that the reason I was referred to the hospital won't be possible until the following day. Thankfully the suspected DVTs did not cause an embolism.
Visited March 2024
Lintonville Medical Group has not yet replied.
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Review titled Registration
Rated 1 star out of 5
by Anne Wanless - Posted on 25 March 2024
I have tried numerous times to register on anima since 21/03/24 after activating my NHS email however the system will not accept my email I have now been on hold 50+ minutes on the phone waiting for my call to be answered…..you could write it ….I am very disappointed at how Lintonville Surgery has deteriorated since becoming part of Valance the care is definitely not up to the standard it was Lintonville was the best surgery in Ashington now unfortunately it’s the worst and I’m still on hold and it’s 57mins now just been answered absolutely not acceptable
Visited March 2024
Lintonville Medical Group has not yet replied.
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Review titled Sick note
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
Been waiting for a phone call appointment for 4 weeks and still waiting now and when I ring up they say they will ring you on a date but still waiting
Visited August 2023
Lintonville Medical Group has not yet replied.
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Review titled great drs but telephone system terrible
Rated 3 stars out of 5
by Anonymous - Posted on 08 September 2023
when calling always in a queue no matter what time of day for min 25 mins to over an hour just to speak to reception/admin it is ridiculous even the call backs from gp to deal with the issue is less than 10 mins you need to get the phone system sorted it is letting the practice down and the availability of routine appointments once you get through on the phone is usually Nil this surgerys admin has gone down hill recently it isnt a good service at all
Visited July 2023
Lintonville Medical Group has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Angela Jackson - Posted on 05 June 2023
This is the second time this surgery has simply cut off my linked profile for my daughters prescriptions without any notice! My child requires regular life saving medications which I am now unable to order , I now need to contact a local hospital for help to get access to medication. I will also have to spend hrs trying g to get someone to sort this out at the surgery, if anyone ever answers the phone that id ( which is extremely unlikely) Also their website is down so unable to even send them a message . I have no words disgraceful!
Visited May 2023
Lintonville Medical Group has not yet replied.