Lion Health
2 Lowndes Road, Stourbridge, West Midlands, DY8 3SSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reception staff
Rated 5 stars out of 5
by Tracey Shilvock - Posted on 15 March 2023
I visited today and reception staff were helpful, polite and effective. They advised on getting a medical form signed.
Visited March 2023
Review titled Lion Health
Replied on 17 March 2023
Dear Tracey, Thankyou so much for your kind feedback and more importantly, for taking the time to register it. It is so lovely to hear positivity from our patients and it really means a lot to us that we can share with our teams that they are doing an excellent job! Kindest regards, LH
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Review titled Amazing staff
Rated 5 stars out of 5
by Wendy Watts-Dukes - Posted on 27 March 2023
Amazing staff always kind and compassionate always go the extra mile to help very supportive with after care and gone the extra Mike when Russell Hall hospital left me in pain
Visited March 2023
Review titled Lion Health
Replied on 18 April 2023
Hi Wendy Thankyou so much for your feedback; we really appreciate it and will ensure your comments are shared with our teams. We are pleased you had such a good experience Kind regards LH
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Review titled Brilliant Service
Rated 5 stars out of 5
by Bronwen Morgan - Posted on 21 March 2023
Lion health and Dudley inter grated as a trust have really listened to patient feedback and updated the phone, appointment and NHS 111 links to this practice. I have never had issues with Lion Health but always empathised with other patients that have struggled to get the GP help they needed, however not condoning some patients attitudes and approaches to there frustrations. I just want to say an overall thank you and how impressed I am with the new phone triaging system, I was effectively spoken too and reassured within 5 minutes this afternoon and reassured that 111 had booked an appointment the following day for me. I will always recommend this practice to friends and family as despite the issues that sometimes arise, everyone that works there is always in your best interest. As a member of the NHS myself, it’s a really difficult time now for so many staff, so I count myself lucky and proud to work for the NHS and frat for everything it does. Thank you
Visited March 2023
Review titled Lion Health
Replied on 23 March 2023
Dear Bronwen, Thankyou so much for your feedback and for taking the time to give it- it means a lot to us at Lion Health that our patients can see improvements in things we do, and can see that we are working hard to make positive and lasting changes. It is always difficult to make impactful change and often takes a lot of time and resource to get things moving; so we are really glad to hear you have seen improvement. Thanks again for sharing. Kindest regards, LH
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Review titled Impossible to see a Doctor
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2023
Phoned & told mo appointments. Call 111. It is impossible to get a doctors appointment. Absolutely impossible
Visited March 2023
Review titled Lion Health
Replied on 14 March 2023
Dear patient, We are sorry to hear you were unsuccessful in obtaining the appointment you required at the time of your feedback. Please be assured we do offer hundreds of appointments per day across all our clinical professionals and allied staff, and try to inform patients of their options if we do not have any GP appointments bookable the same day. We do offer advance booking both on the telephone and online, however appointments are a finite resource and there will always be a limit to this at some point if demand exceeds capacity- which is often the case. We work hard to make changes and improvements in response to feedback from patients where possible and appropriate. Regards LH
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Review titled Cannot get an appointment
Rated 1 star out of 5
by John - Posted on 21 January 2023
I have been trying online to book an appointment but this service does not work on either the NHS login or the patient access site. All other review say that telephone appointments are impossible to make so what am I supposed to do? Pay privately ?
Visited January 2023
Review titled Lion Health
Replied on 23 January 2023
Dear John, Thank you for your recent feedback. We are sorry that you are having trouble trying to access our appointments through the NHS app and patient access however without your details we can't look into this any further. In order for us to look into this further please get in contact with us through our website or by telephoning the practice and we can try and resolve this for you. Kind Regards, LH
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Review titled Appalling Service
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
Appalling service. Cancel appointments without notification. New one made and they have now cancelled that and tried to fob me off elsewhere. I am deaf so cannot ring and am sick of them telling me to ring phone numbers - they are not disability friendly at all and are failing the Dda. I cannot make a complaint as that section of the website is currently not working - probably because they are getting so many! This used to be an excellent surgery but is not totally unfit for purpose.
Visited January 2023
Review titled Lion Health
Replied on 05 January 2023
Dear Patient, Thank you for your recent feedback. I'm sorry for your appointments being cancelled however without leaving your name we wouldn't be able to look into the reasonings behind this. As you have alluded to we do have the facility to message us through the LH website and we have not been notified that it is not working. We do also offer a accessibility standards request form through our website to ensure all our patients who have an enquiry or appointment request can be assisted. Again, apologies. Kind Regards, LH
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Review titled Need to pull their socks up!
Rated 1 star out of 5
by Graham Errington - Posted on 18 April 2023
The last 3/4 repeat prescriptions I have had a problem every time! Either very slow in issuing to the chemist (in the same building) the last time because I'd previously had problems I asked at the desk, my consultant at the hospital had added a medication and it wasn't on my repeat form, so I wrote it on myself but checked with the desk that it was on my medication record and that the doctor would be able to issue the repeat with my other meds, they said yes that will be OK so I left the form in the box, guess what? It wasn't there! To my mind repeat prescriptions are straightforward they just need to be signed by a doctor and that shouldn't take more than 24/48 hours with modern technology but regularly takes much longer! There is room for improvement imo
Visited January 2023
Review titled Lion Health
Replied on 21 April 2023
Dear Graham, We are sorry that you have had problems with your repeat prescriptions. We do look at actioning repeat prescriptions as quick as possible however as outlined on our website repeat prescriptions are issued 72 hours (3 Working days) after receipt of patients request to the practice, from their pharmacy or online. Also urgent requests must be submitted via our website or bringing requests down to reception by 14:00 to be processed the same day. We apologise that your experience has been frustrating and we will share this information with the relevant teams. Kindest Regards, LH Kindest Regards, LH
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Review titled Very poor
Rated 1 star out of 5
by Denise lawson - Posted on 13 March 2023
In January I tried to book an appointment because I was in such pain with an ear infection. As usual I was 176 in line and there were no appointments left. I went to my friends doctor in Ludlow where I was added temporarily to their surgery and seen within 20 minutes. They confirmed that my ear was badly infected and gave me a prescription. Why o why is this not possible at lion health. It used to be such a lovely surgery when it was at Worcester street.
Visited January 2023
Review titled Lion Health
Replied on 14 March 2023
Dear patient, We are sorry to hear you were unsuccessful in obtaining the appointment you required at the time of your feedback. Once our capacity for the day was reached, our care navigator teams would have advised the alternative options that you could have tried for treatment. One of which may have been the NHS 111 service or Out of hours, which may have been appropriate for your concern. Please be assured we do offer hundreds of appointments per day across all our clinical professionals and allied staff, and try to inform patients of their options if we do not have any GP appointments bookable the same day. We do offer advance booking both on the telephone and online, however appointments are a finite resource and there will always be a limit to this at some point if demand exceeds capacity- which is often the case. We work hard to make changes and improvements in response to feedback from patients where possible and appropriate. Regards LH
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Review titled Upsetting Experience
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2022
I have had trouble getting appointments at lion health previously but always consoled myself with the knowledge that once you got to see a doctor they were lovely and kind. However I can no longer do that after my awful experience this morning . From the beginning the doctor appeared annoyed because I didn't hear my name over the tannoy ( even after the receptionist told him it wasn't working and I apologised, although what I was apologising for I have no idea as I couldn't have heard it ) . Once in his surgery he appeared in a rush ,exasperated with me when he asked me questions and I wanted to check dates before I answered him , resulting in me getting confused, upset and walking out in the end because of his rudeness. I have no doubt the advice he gave me is probably correct but I felt like an inconvenience not a patient . I realise the doctor's there must be under enormous pressure and i can sympathise but when your ill you just want someone to talk to who cares or at least gives you that impression.
Visited December 2022
Review titled Lion Health
Replied on 15 December 2022
Dear patient, Thankyou for your feedback- we are sorry to hear you were upset at your recent interaction with the surgery. This would never be anybody's intention and I am sure the Doctor concerned would be disappointed to learn that you were upset by this. Obviously without specific information we are not able to look at this occasion specifically- but please feel free to leave us some feedback through our website if you wish with your details and we would be happy to look into for you. We would always try to ensure that any issues with equipment (such as the tannoy system) are communicated adequately and apologise that this wasn't your experience. This is absolutely not the experience we would want any of our patients to have and apologise for any undue angst this caused. Kindest regards, LH
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2022
Having tried to book an appointment yet again to see a doctor I was only offered a telephone consultation for next week, this is not the first time that this has happened, and why are they asking for more patients when they can’t see the patients they have got????????
Visited December 2022
Review titled Lion Health
Replied on 14 December 2022
Dear Anonymous, Thank you for your recent feedback, unfortunately appointments are a finite resource and the demand is extremely high bit we do pool our staff at peak times to ensure the telephone lines are answered as quickly and efficiently possible. We do offer various ways to book an appointment, this can be by telephone when our appointments line opens at 0800, or we also offer online pre-bookable appointments at various times: 0730 for same day appointments 0755 for for 1 week in advance 1900 for next day appointments. As you may appreciate these are extremely popular and are taken very quickly. Thank you again for your feedback. Kindest Regards, LH