Lion Health
2 Lowndes Road, Stourbridge, West Midlands, DY8 3SSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent care, service and Understanding
Rated 5 stars out of 5
by Bronwen Morgan - Posted on 08 September 2022
Lion Health and its staff have been my GP practise since it was originally at Worcester street. Often I hear from friends, family and colleagues that they are not happy with the service - however I can genuinely say that each part of the practise has always provided me with the best care. From the Administrative staff, Nurses, Allied Health professionals and Doctors - I have always felt heard, treated and cared for. As the general public and even more so since Covid 19 we want everything done faster than imaginable, but with a practise like Lion Health serving such a large constituency, the work must go both ways. Yes it can be hard to get an appointment, Yes you have to wait along time on the phone and often start ringing before the phone lines are open - but what is the limit for your own health? The staff at Lion Health are human, they work to the maximum capacity possible, they understand your frustration but often have a variety of guidelines in place to priorities specific patients and emergencies. I work for the NHS, I saw covid on a very low scale and it was horrifying, I have worked clinically and administratively and 99% of us want the very best for every patient we come into contact with. So next time you use your GP service or any other NHS service that we are beyond lucky to have, please remember to work with them as much as they work with you. Appointments come out at 8:00am - ring at 7:55, get in that queue and be kind to whoever helps you. I don't have enough words of gratitude to this GP Practice, but will never stop saying thank you!
Visited September 2022
Review titled Lion Health
Replied on 12 September 2022
Dear Bronwen, Thank you for your positive feedback and comments. It is greatly appreciative to have a patient who understands the pressures that the team have as part of the wider NHS. As you allude to all we want here at Lion Health is the best for our patients and the staff work hard to ensure this is given with the constraints placed on us, as the demand on the NHS far outweighs the supply. Your gratitude is greatly received and we will ensure this is passed onto the staff here at lion Health. Kindest Regards LH
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Review titled Frustrating Contact Service
Rated 1 star out of 5
by David Melia - Posted on 29 September 2022
Been trying to get through for two days phoned at 8am both days automatic vice saying all appointments filled line go's dead trying to make telephone contact both days after 2pm waited in a queue got to last 1 get cut off try again while in queue get to number 7 cut off again same thing both days need antibiotics for bladder infection not well enough to get there by car at a complete loss as to what to do now I'm in my 70s what a discrace.
Visited September 2022
Review titled Lion Health
Replied on 31 October 2022
Dear Mr Melia, Thank you for your recent feedback. We are sorry for the problems that have been caused in trying to receive an appointment. Unfortunately, due to the high demand that we receive at 0800 once our capacity for appointments has been filled, we will put on a message that all our appointments are filled. We do have further ways to book an appointment we have online pre -bookable appointments which are released at 0730 every morning and 1900 and these can be booked using the NHS app and patient access. With regards to being cut-off on the phonelines we will feed this back into our suppliers to try and get this resolved. Kind Regards, LH