Littlewick Medical Centre
Nottingham Road, Ilkeston, Derbyshire, DE7 5PRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Inadequate appointment booking system
Rated 5 stars out of 5
by Tracy Tatler - Posted on 18 March 2025
After struggling with a problem with my upper and under eye skin for 6 weeks, seeing two pharmacists and an optition, I was advised to contact my GP as the initial treatment for blepharitis has had no impact and my eyes remain red, sore and some days swollen. The receptionist advised that I would be triaged and if a GP nneded to see me a link would be sent to book an appointment. I received the link saying I needed an advanced routine appointment so I tried to book on line but there were no appointments available. The advice on line was to phone through to the surgery. I spoke to another receptionist who confirmed there were no apointments and I had to keep trying on-line every day as the link was valid for 7 days. If i required urgent treatment I should phone 111. I work full time and cannot book on line before I leave for work as your system does not open until 8am. By the time I have arrived at my desk, the appointments are fully booked. Please may i suggest you amend your booking system as it does not suit working people. I very rarely bother your surgery and I am more than disappointed with the service received today. As a result, I will probably have to spend more money on the wrong treatment from the pharmacist.
Visited March 2025
Review titled Littlewick Medical Centre
Replied on 19 March 2025
Dear Tracy, Thank you for sharing your experience and feedback. We’re really sorry to hear about the challenges you’ve faced in trying to book an appointment. There are now routine appointments available for next week. Please feel free to check the booking system again, or if you encounter any issues, please don’t hesitate to contact us directly and we’ll assist you in securing an appointment. We also want to assure you that we are actively looking into implementing a new appointment system to better accommodate patients, especially those who work full-time and may find it difficult to access appointments during standard booking hours. Your feedback is incredibly valuable, and we're committed to improving our services to make it easier for everyone to get the care they need when they need it. Thank you again for bringing this to our attention, and we apologise for the inconvenience caused. We hope to make things more convenient for you in the future. Kind regards, Beth Boot Operations and Communications Manager
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Review titled Wonderful Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2025
I cannot recommend this surgery enough !! There social care has the most caring but efficient care coordinator I have ever met . She helped me with my mum three years ago and she was the one we turned to with our dad .Even though we made it hard for her because we was confused with situation she was kind and sorted everything very quickly!Littlewick has been my parents surgery for 50 years and they have only ever been kind and efficient. They have a lot to put up with the general public but they d0 there very best . Mary Smith
Visited March 2025
Review titled Littlewick Medical Centre
Replied on 19 March 2025
Dear Mary, Thank you so much for your kind review. We're so glad to hear that you’ve had a positive experience with our care coordinator and the team. Our team is dedicated to providing the best care possible, and feedback like yours motivates us to keep doing our best. Thank you again for sharing your experience, and we’re grateful to have had the opportunity to help your family. Kind regards, Beth Boot Operations and Communications Manager
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Review titled A great service!
Rated 5 stars out of 5
by Serena - Posted on 18 March 2025
This morning I submitted a request for an appointment. I was expecting a response within 24/48 hours and to my surprise I was contacted within two hours of my request. I was offered an afternoon appointment. I saw a lovely GP/practitioner this afternoon who identified my symptoms and I was prescribed antibiotics. It took a lot of strength to visit the surgery today as I am currently feeling really unwell but I just wanted to share my gratitude and say a really big ‘Thank You’. I am truly grateful. Thank You for providing such a quick and effective service 😁
Visited March 2025
Review titled Littlewick Medical Centre
Replied on 19 March 2025
Dear Serena, Thank you so much for taking the time to share your experience. We're so glad to hear that you were able to get an appointment so quickly and that our team was able to provide the care you needed. We truly appreciate your kind words and are grateful for your trust in our service, especially when you're not feeling your best. Wishing you a speedy recovery, and thank you again for your thoughtful review. Kind regards, Beth Boot Operations and Communications Manager
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Review titled Wonderful service
Rated 5 stars out of 5
by Tricia - Posted on 10 October 2024
Today I was given an on the day appointment after having used the online triage system. I was seen by a medical student who was so lovely, compassionate, and caring. After a chat we went to see Dr small. I had an examination by both and was made to feel comfortable and welcome. Thank you so much for easing my worries!
Visited October 2024
Review titled Littlewick Medical Centre
Replied on 11 October 2024
Dear Tricia, Thank you for taking the time to leave a review for us. I am really pleased to hear your experience of care with the surgery has been positive. I will share this with the rest of the Littlewick team as it is lovely to hear that their efforts and hard work make a difference. Kind regards, Beth Boot Operations and Communications Manager
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Review titled Very pleased with the appointment
Rated 5 stars out of 5
by Carol Chilton - Posted on 04 July 2024
I saw two junior doctors today regarding extreme pain in my right shoulder from having had cancer of the scapula many years ago. They both treated me so well and was very thorough explaining everything I needed to know. I was very impressed. They then fetched in a doctor who again was extremely helpful and discussed with me my options. Great service indeed.
Visited July 2024
Review titled Littlewick Medical Centre
Replied on 09 July 2024
Dear Carol, Thank you for taking the time to leave a review for us. I am really pleased to hear your experience of care with the surgery has been positive. I will share this with the rest of the Littlewick team as it is lovely to hear that their efforts and hard work make a difference. Kind regards, Beth Boot Operations and Communications Manager
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Review titled Really good practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2024
Rang about an ongoing problem and was given a same day appointment with the dr I’d seen about this previously.This was something that couldn’t wait.I know there is a triage system and it works.The lady I spoke to on reception was so helpful and friendly.If you are really in need of an appointment you will get one.Sadly we can’t all be next.
Visited June 2024
Review titled Littlewick Medical Centre
Replied on 16 July 2024
Dear Patient, Thank you for taking the time to leave a 5 star review for the surgery. I am pleased that you had a great experience and I will share this with the Littlewick team. It is a huge morale booster to hear that the efforts and hard work don't go unnoticed. Kind regards, Beth Boot Operations & Communications Manager
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Review titled Superb practice
Rated 5 stars out of 5
by Chris - Posted on 29 June 2024
I've recently moved into the area and needed to visit the practice. The staff have been super helpful and friendly. The practice is modern and clean. There was a bit of a wait to see a doctor but more than likely not a fault of the practice itself. The doctors are kind and supportive and proactive at providing further treatment and advice. Extremely impressed with Littlewick
Visited June 2024
Review titled Littlewick Medical Centre
Replied on 03 July 2024
Dear Chris, Thank you for taking the time to leave a 5 star review for the surgery. I am pleased that you had a great experience and I will share this with the Littlewick team. It is a huge morale booster to hear that the efforts and hard work don't go unnoticed. Kind regards, Beth Boot Operations & Communications Manager
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
I moved from West Hallam after a bad experience to Dr Purnells and was then transferred to Littlewick when they closed. Ever since being with Littlewick they have gone above and beyond with every phone call or visit I have made. Especially for my children, when I have rang up late in the afternoon they have made time for me tried to find me appointments whilst always being polite and caring. I recommend Littlewick to all my friends and family, and am genuinely grateful for the help they have given me over the last few years.
Visited June 2024
Review titled Littlewick Medical Centre
Replied on 21 June 2024
Dear Patient, Many thanks for taking the time to leave us such a nice review. I have just shared this with the Littlewick team. It is a huge morale booster to hear that the efforts and hard work don't go unnoticed. Kind regards Beth Boot Operations and Communications Manager
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Review titled Poor practice
by Maria Cardinali - Posted on 15 May 2024
I fell down stairs and also blacked out came to my gp told them I had hurt my spine were I had previously had surgery on the same place asked if I could be sent for a MRI and was just told to go to physio. . Told them I was in a lot more pain told them I was having more numbness in hands arms and feet still nothing. So went to psyio told ten I needed a MRi and was told no they can’t book me in also told them I was in a lot of pain and they didn’t care ether . Phoned doctors again to say I was struggling and yet again told me to go to physio. Not once have I been listened to and I no my own body and something is not right I would pay privately for a MRI but the doctor told me there’s no point because who’s going to read it. If I was well enough I would go to A&E but can’t stand or sit for to long as the pain making me feel sick. Also it’s the same physio that left me wth a busted knee cap and told me nothing wrong
Visited April 2024
Review titled Littlewick Medical Centre
Replied on 17 May 2024
Dear Maria, Thank you for taking the time to leave a review. I am sorry to hear that your recent experience was poor. This sounds like a matter that needs looking into further and I am not aware that you have asked us to do that via our complaints process. If you would like the practice to investigate, please email ddicb.littlewick.letters@nhs.net. Kind Regards Beth Boot Operations and Communications Manager
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Review titled Care and consideration.
Rated 5 stars out of 5
by Max and Claire - Posted on 02 May 2024
I had a telephone appointment with the doctor. Apparently, I can't name her on the review but trust she will know who we mean. There were problems with me answering the call. She very kindly rang me three times! I had been very upset but she was so kind and understanding of our problems. Thank you.
Visited April 2024
Review titled Littlewick Medical Centre
Replied on 02 May 2024
Dear Max and Claire Thank you for taking the time to leave us a review. Your kind comments have been passed on to the rest of the team. Whilst we appreciate all feedback, it is so nice to hear when we are doing a good job. Kind regards Carly Widziernikow Practice Manager