Lodge,Highfield & Redbourn
Normandy Road, St. Albans, Hertfordshire, AL3 5NPContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Lodge,Highfield & Redbourn.
Reviews
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Review titled Really Good Service
Rated 5 stars out of 5
by MRS E J CHARRAN - Posted on 09 August 2024
Very positive experience concerning my diabetic review. Helpful advice with everything explained clearly.
Visited August 2024
Lodge,Highfield & Redbourn has not yet replied.
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Review titled Lovely telephone call with receptionist
Rated 5 stars out of 5
by Graham tilling - Posted on 24 June 2024
Spoke to receptionist maxi seen over the phone about referring for the practice’s social prescribing service, she was very curious, polite, knowledgeable and professional providing feedback regarding the service and how to go about referring, a true asset to the service.
Visited June 2024
Lodge,Highfield & Redbourn has not yet replied.
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Review titled Excellent Doctor
Rated 4 stars out of 5
by Anonymous - Posted on 18 May 2024
I would like to pass on my thanks to Dr f. For five years, we have been reaching out for support with our daughter, who has symptoms that affect her day-to-day lifestyle. Dr f has always given us the time we need to talk and has investigated more than any other doctor at the partnership or hospital. She has never belittled my daughter’s symptoms, unlike other doctors. I can’t thank her enough.
Visited May 2024
Review titled Lodge,Highfield & Redbourn
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Excellent care
Rated 5 stars out of 5
by Melanie - Posted on 10 May 2024
I was seen really quickly following econsult for cough. Really friendly and caring nurse. I was prescribed antibiotics for a chest infection and started to feel well quickly.
Visited May 2024
Review titled Lodge,Highfield & Redbourn
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Wonderful Trainee GP
Rated 5 stars out of 5
by Cherith Desmeules - Posted on 30 April 2024
The trainee GP who I saw at this appointment was excellent. She was so professional and kind. She is a true asset to the profession and the practice.
Visited April 2024
Review titled Lodge,Highfield & Redbourn
Replied on 07 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Very efficient
Rated 1 star out of 5
by Margaret Brock - Posted on 02 April 2024
I reluctantly used the econsult facility but am happy to say it worked really well. Within an hour of completing the econsult I had a phone call from the practice and was given an early appointment. I am very impressed.
Visited April 2024
Review titled Lodge,Highfield & Redbourn
Replied on 07 June 2024
Thanks for your feedback, we appreciate you taking time to do so. We are please you see the benefits of us introducing the eConsult system.
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Review titled Great staff
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2024
The two reception staff that were on Wednesday afternoon 17.04.2024 were both friendly caring and very respectful
Visited April 2024
Review titled Lodge,Highfield & Redbourn
Replied on 07 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Felt listened to
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2024
Thank you to the GP who saw me this morning and listened to my story before offering advice on treatment options moving forward. It was very positive
Visited February 2024
Review titled Lodge,Highfield & Redbourn
Replied on 07 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Amazing response time
Rated 5 stars out of 5
by J A Smith - Posted on 19 December 2023
I used econsult twice in the last week. The replies came back within 10 minutes. So very efficient, thank you. Just wish there was an “other” box, as not everything fits into one of the health categories, so you have to be inventive. However, I am a fan of this system. Thanks to all
Visited December 2023
Review titled Lodge,Highfield & Redbourn
Replied on 23 February 2024
Thanks for your feedback, we appreciate you taking time to do so. We are please you see the benefits of us introducing the eConsult system.
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Review titled Efficient econsult
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
Used the new E-consult online, was easy to use and explain what was wrong with me, and very happy and impressed to receive phone call from practice arranging a GP phone appt within 2hrs of submitting form
Visited November 2023
Review titled Lodge,Highfield & Redbourn
Replied on 23 November 2023
Many thanks for your review, we appreciate your feedback. We are still the early stages of introducing the new online total triage and it is helpful to receive feedback from our patient using it. Thanks so much for sharing your experience.