Lodge Road Surgery
Lodge Road, Warley, Smethwick, West Midlands, B67 7LUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great GP Surgery
Rated 5 stars out of 5
by Geeta Patel - Posted on 11 December 2024
They are very polite and approachable and always willing to guide you if you are unsure of any uncertainty They will call back with advice and any appointments I am Diabetic my nurse is very helpful and I tend to get most of my advice from my nurse and my doctor has dealt with my concerns promptly nothing is to much for the doctor and the staff at the Lodge Road Surgery The gentlemen who works there is very helpful and is approachable and his person centred approach is commendable Since joining the surgery on Lodge I have found all the staff very helpful and I would recommend this surgery to my friends and family
Visited December 2024
Lodge Road Surgery has not yet replied.
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Review titled Great Surgery
Rated 4 stars out of 5
by Balvinder Kehla - Posted on 23 December 2024
Whenever I call the surgery, very helpful and courteous staff who answer my needs. I generally get an appointment on the sane day even if i stress its urgent. Very helpful with prescription needs. I would definitely recommend this surgery to family and friends.
Visited December 2024
Lodge Road Surgery has not yet replied.
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Review titled Careless
Rated 1 star out of 5
by Hardeep Kaur - Posted on 25 December 2024
I tried 2 days to get an appointment because I was feeling worse pain and vomiting during pregnancy. They said call early pregnancy unit. Early pregnancy unit said call 111. 111 said call your gp again. Receptionist at gp said today no appointment available. call tomorrow at 8.00 am. Next day, I connected call at exact time, I was only 2nd person in the queue but waited 55 mins to get an answer. But then my call was rejected. This happens most of the time. But how this can be done with a pregnant lady who is suffering with pain and scared about the health of her baby. Really concerning. If not have appointments for such situations then what’s the purpose of surgery?
Visited December 2024
Lodge Road Surgery has not yet replied.
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Review titled Receptionists Need To Smile at least
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2024
I've always told people how good lodge road surgery but this morning the receptionist ignored me for a long time then abruptly told me to check in with the computer. Firstly, years ago I was told this is optional. Secondly I had gone in there to collect a bp testing kit. The other receptionist told me I should wait for a phone call before coming in. I had not been told this and ironically the machine was ready. A smile and pleasant attitude costs nothing. Some patients will be suffering with depression and a lot of people will see nobody else during the day. I am a full time carer and this experience certainly didn't help.
Visited October 2024
Lodge Road Surgery has not yet replied.
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Review titled never get an appointment
Rated 1 star out of 5
by nicola griffin - Posted on 21 March 2024
i phoned this morning .was stuck in a queue by the time you reach the end no appointment left .all they say is go to a walk in centre or call back tommorow 8.00 .call back tommorrow still cant get one
Visited March 2024
Lodge Road Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Amarjeet - Posted on 05 April 2024
I recently registered as a patient at Lodge Road Surgery in Smethwick, and I must say, it has been a refreshing change. Unlike my previous GP practice, which utilised a centralised call center, where it was merely impossible to speak to a receptionist or get an appointment. Here at Lodge Road practise I had the pleasure of speaking directly with a medical receptionist at the surgery. The efficiency was evident from the outset; despite calling at 08:00, I found myself 9th in the queue, and the wait time was reasonable. Upon my arrival, I was warmly greeted and promptly booked in for my appointment. I was pleasantly surprised that the wait to see my GP, was under 10 minutes. My GP proved to be not only attentive but also pragmatic in our health discussions. She outlined clear plans for follow-ups based on my specific requirements. Overall, my experience at Lodge Road Surgery has been exceedingly positive, marked by efficient communication, minimal wait times, and attentive medical care.
Visited March 2024
Lodge Road Surgery has not yet replied.
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Review titled Worst
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2023
Receptionist dont know what they are doing most of the time. Waited 40mins for my last appointment. Went again after 1 month was waiting for 20 mins when i asked they said i dont have an appointment which they was clearly lying because i had recorded the time and date. The Midwife dont make you feel comfortable at all. Especially when your pregnant. They dont explain to you about the baby's measurement and what they have checked. Its a shame because they get paid for what they do. If you dont like your job simply find another one.
Visited November 2023
Lodge Road Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Paul Brace - Posted on 21 October 2023
Would definitely recommend lodge road surgery. From my personal experience excellent patient care delivered by my Gp, Diabetic Nurse, Nurses and overall an excellent patient experience delivered by the reception staff.
Visited October 2023
Lodge Road Surgery has not yet replied.
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
Call for appointment but always they said all fully book call on 8am but same answer always fully book all tomorrow 8am I call 4 5 time in week but no appointment no manners to talk very rout
Visited September 2023
Lodge Road Surgery has not yet replied.
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Review titled Too slow
Rated 2 stars out of 5
by Anonymous - Posted on 11 August 2023
Had an appointment for 1.20 still waiting at 2.05 nurse was in the room just on the computer, no patients waiting too long then decided to get a cup of tea not good enough
Visited August 2023
Lodge Road Surgery has not yet replied.