Longcroft Clinic
5 Woodmansterne Lane, Banstead, Surrey, SM7 3HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Carol Groves - Posted on 05 July 2024
I sent an online form detailing my medical problem at 8 a.m. and about 10 a.m. received a call offering a GP appointment at 10.50. I felt listened to, and was examined and given antibiotics. Very impressive service. Thank you.
Visited July 2024
Longcroft Clinic has not yet replied.
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Review titled Efficient team and wonderful nurse
Rated 4 stars out of 5
by Laura - Posted on 12 July 2024
I submitted the online form explaining I needed to have some last minute travel vaccinations and at the same time book for a routine smear test. Within two hours max., I was contacted by Longcroft with online questionnaire to complete for travel and a date given for both appointments, one after the other, for the following week. I was so impressed! I called up later that day as I had some questions about previous vaccines and although I did have to wait a long time on the phone, when I got through to the receptionist, she was very pleasant and helpful and arranged for the nurse to call me back, which they did later that day. For the appointments themselves, I couldn’t recommend the nurse I had highly enough. She was fantastic. So personable, listened to me, was empathetic and gave really helpful advice. By the time we got to the smear test, I was so at ease that it was the most positive experience of these that I had had. I’m so grateful to this particular nurse and for the staff getting me seen so quickly. Thank you so much.
Visited July 2024
Longcroft Clinic has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by David John Wombill - Posted on 20 June 2024
I phoned at 08.35 to be told I was 8th in the queue. I phoned again at 9.00 and immediately spoke to a receptionist. I explained my problem and was told that a triage doctor would be informed and that I should be contacted by phone within two hours. By 11.30 that morning I had been seen by a GP and had a set of blood tests done. This is not the first time that I have received such service from the Longcroft Clinic. I find the staff friendly and helpful.
Visited June 2024
Longcroft Clinic has not yet replied.
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Review titled Bewildered!!
Rated 3 stars out of 5
by Anonymous - Posted on 04 April 2024
I needed an appt to talk to the practice pharmacist about adverse reactions to new prescription, so called today around 11:15 when I hoped the morning rush would be over. First call I was told the queue was full so called again at 11:30. I held on for about an hour going down from 9 in the queue to first. Then after about 10 minutes it changed to ‘we will answer your call shortly rather than you are number one. After another 20minutes I had to put the phone diwn as I was no longer in any queue. I hour 20 mins for Nothing???? I don’t know how to use computers so do I keep calling? What do I do?
Visited April 2024
Longcroft Clinic has not yet replied.
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Review titled Impossible to get through to make an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 02 April 2024
I have been trying to get through to a receptionist all morning to make an appointment. Everytime I try I am always caller No: 8 in the queue, and that is where I remain even after waiting for 30 minutes. It's hopeless.
Visited April 2024
Longcroft Clinic has not yet replied.
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Review titled Impossible to see a GP
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
I have had 4 appointments cancelled with this surgery, with no explanation other than‘unforeseen circumstances’. I am not sure what is necessary to see a doctor. I have been in pain for a year and have had no tests or advice. Frustrating and hopeless.
Visited November 2023
Longcroft Clinic has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Chris - Posted on 11 August 2023
From my perspective Longcroft Clinic has improved a huge amount. The appointments I have had recently were all on time and carried out by friendly and professional people. Whatever has changed keep it up.
Visited July 2023
Longcroft Clinic has not yet replied.
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Review titled Excellent reception
Rated 5 stars out of 5
by John Powdrell - Posted on 10 July 2023
I went into the surgery today to get an appointment for my wife. I could see that they very busy (the surgery was full) the receptionist went out of her way to help me due to the slots being full but the receptionist managed to get my wife an appointment with the nurse later in the afternoon. I really really thank them for trying all the means possible and finally getting an appointment. Excellent receptionist and well done the Longcroft. Thank you.
Visited July 2023
Longcroft Clinic has not yet replied.
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Review titled What a improvement
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
Longcroft was poor..the receptionist were rude, discussed patients outloud and some of the Dr's were the same. Patients were just an inconvenience. In the last 6 months there has been a huge improvements. Receptionist are polite and do what they can to help. Dr's and Nurses smile and great you and are interested in you. A welcome change..long may it continue
Visited June 2023
Longcroft Clinic has not yet replied.
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Review titled Thank you Longcroft Clinic
Rated 4 stars out of 5
by Anonymous - Posted on 14 January 2023
My mum In law is new to the practice and was asked to provide blood pressure readings. The lovely receptionist assisted my relative taking the reading and alerted the nurse when the reading was high. She was then seen promptly by the nurse and referred on to the nurse practitioner who persuaded my reluctant mum in law that she needed to go to A & E. Everyone was really kind and caring and all worked together. Thank you Longcroft Clinic for all your help.
Visited January 2023
Longcroft Clinic has not yet replied.