Longrove surgery
Vale Drive Primary Care Centre, Barnet, EN5 2EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very polite and helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
A very helpful and polite receptionist answered my call when I wanted to book an appointment. She explained everything clearly to me and kept me informed. It was a shame I didn't catch her name.
Visited August 2023
Review titled Longrove surgery
Replied on 21 August 2023
Dear Patient, Thank you very much for taking the time to leave positive feedback from your recent encounter. I have passed your comments on to the reception team. Many thanks
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Review titled Great practice
Rated 5 stars out of 5
by Lucy - Posted on 30 August 2023
I just want to thank the receptionist who took my call. She could tell I was unwell and if it wasn’t for her kind nature to persuade me to come to the surgery and get seen by a doctor, then I may well have not been here today. I had an appendicitis and a ruptured colon. It was her quick thinking that literally saved my life. Also all the doctors that I have seen in my recovery have been amazing. Cannot thank you all enough. Amazing practice!
Visited July 2023
Review titled Longrove surgery
Replied on 30 August 2023
Dear Lucy, I am very pleased to read you are recovered from your recent ordeal. Thank you for taking the time to pass on your thanks, which have been passed on to the reception team and the clinicians. Many thanks
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Review titled V clear and helpful
Rated 4 stars out of 5
by Anonymous - Posted on 31 July 2023
I've found the staff and medical professionals very helpful and clear in their communication. They need more investment so they can supply the NHS we all deserve.
Visited July 2023
Review titled Longrove surgery
Replied on 01 August 2023
Dear Patient, Thank you for taking the time to give us feedback on the treatment you received from Longrove. Although we are a very busy surgery, we always try to do the best for our patients. Your comments will be passed on to the team
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Review titled Spot on.
Rated 5 stars out of 5
by NICK NEWTON - Posted on 14 July 2023
Having recently moved to the practice I have had a number of interrsctions with reception support staff and doctors. They have been excellent without exception. The most recent involved addressing a new issue before imminent travels. I telephoned and was offered an sppointment within 30 minutes and after a short and understandable wait the doctor discussed my condition, offered a prognosis and provided an appropriate prescription. This was consistent with all my experiences at the practice. Despite clearly being extremely busy and short staffed I have enjoyed patience and sttention from courteous staff who are rarely thanked. They are all doing a difficult and essential job to the best of their ability and sre succeeding. Well done all from an appreciative patient.
Visited July 2023
Review titled Longrove surgery
Replied on 27 July 2023
Dear Mr Newton, Thank you for your comments. We are pleased to learn you have found the team polite, helpful and courteous. We strive to be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your comments have been passed on to our reception team and we do appreciate you taking the time to offer feedback.
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Review titled Great help today
Rated 4 stars out of 5
by J Dottin - Posted on 26 July 2023
Leaving no names as ordered, the receptionist was so helpful to me today, that I’d just like to say ‘much appreciated’ and thank you.
Visited July 2023
Review titled Longrove surgery
Replied on 27 July 2023
Dear J Dottin, Thank you so much for taking the time to pass on your thanks to the team following your positive experience . I will pass your comments to the reception team.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2023
All lovely reception team great , helpful to me . Great help on telephone when I couldn’t get to practice! Great drs All served me well
Visited July 2023
Review titled Longrove surgery
Replied on 11 July 2023
Dear Patient, Thank you for taking the time to leave such a great review of the service provided by the reception team at Longrove Surgery. I will ensure your comments are passed on to the team Thanks again
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Review titled Much improved reception service
Rated 4 stars out of 5
by Anonymous - Posted on 14 July 2023
I have noticed a marked improvement in the efficiency and demeanour of the reception staff at Longrove. Over the last few years I have experienced some awful issues - from not issuing my maternity paperwork properly, to calling my baby twice for the same immunisations, to refusing to prescribe an emergency inhaler. But recently I have noticed an improvement. The staff are cheerier, more open to helping and finding solutions, and the last few times I’ve interacted with them in person or on the phone, they have been proactively helpful. Today I got an urgent prescription filled over email, and they called me to say it was done - result! It makes such a difference - thank you, please keep it up!
Visited July 2023
Review titled Longrove surgery
Replied on 27 July 2023
Dear Patient, Thank you for your honest feedback. I am sorry you have not had such positive experiences in the past and I am very pleased that you have noted a positive improvement within the team. If you have any issues going forward please do contact the team to discuss in order for us to assist you. I will pass your kind comments to the reception team. Once again, thank you for taking the time to leave a review.
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Review titled Great General Enquiry Staff
Rated 5 stars out of 5
by Stephanie - Posted on 10 July 2023
I called the survey in distress the previous week and had a very friendly, calm and reassuring general enquiry staff look after me who immediately took the right action. As my issue continued I had cause to call back this week and was greeted by the same general enquiry staff who remembered the conversation and was amazing with me yet again. I then attended the surgery and both the evening receptionist and the GP were super helpful, competent and empathetic. Really made all the difference when already in so much pain. Thank you team, you got it right this time! Good work :)
Visited July 2023
Review titled Longrove surgery
Replied on 11 July 2023
Dear Stephanie, Thank you for taking the time to leave a review for Longrove Surgery. I am so pleased that you were helped by the reception team and the GP. We always endeavour to try and be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your comments have been passed on to our reception team and the clinical team and we do appreciate you taking the time to review us.
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Review titled Poor Service
Rated 2 stars out of 5
by John McMinn - Posted on 19 June 2023
On the 11th June 2023 I requested a repeat prescription for my pain relief medication via the EMIS online service. I had left a note with the request to say that I was making the request a few days early as it takes a week for the pharmacist to order in the medication and process the prescription. I take a high dose of a controlled drug for severe pain. On 19th June I checked the EMIS service to see what had happened to my request. I found my prescription request hadn't been approved by a GP. On phoning the surgery the request was immediately approved. Because of the amount of time it takes the pharmacist to order in and process the prescription it now means that I will be without any pain relief medication for a minimum of two days possibly longer. Leaving me in severe pain and suffering withdrawal symptoms because of the failure of the surgery to approve my prescription request within the 48 hours they claim they do it.
Visited June 2023
Longrove surgery has not yet replied.
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Review titled Prescription Help
Rated 4 stars out of 5
by Anonymous - Posted on 30 June 2023
I phoned on 28th June 2023 regarding a prescription requested via the NHS App that looked to have remained 'requested' for a week. This was sorted quickly/efficiently by the lady dealing with myself by rejecting my request and then putting the request through by herself so that it was done that afternoon. Not sure if you'll know who it was but just wanted to say that this type of service of being polite, friendly and efficient makes the experience/life better. All too easy to moan so I'm making a concerted effort to praise as I doubt it's done enough.
Visited June 2023
Review titled Longrove surgery
Replied on 03 July 2023
Dear Patient, We really do appreciate you taking the time to share your recent positive experience. Our staff strive to provide an excellent level of customer care and positive feedback from patients is very welcome. Many thanks for your kind comments .