Longrove surgery
Vale Drive Primary Care Centre, Barnet, EN5 2EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very efficient
Rated 5 stars out of 5
by Stephen - Posted on 27 June 2024
Used the ecosult for the very first time, so easy to use when trying to get an appointment with the surgery, was contacted by the surgery within a very short time to be offered an appointment with them the next day receptionist was very friendly ,polite and helpful ,can not fault the professionalism or all involved in this surgery,would highly recommend this practice
Visited June 2024
Review titled Longrove surgery
Replied on 28 June 2024
Dear Stephen, Thank you for sharing your recent experience regarding your communication with the surgery. We are delighted to hear you found navigating our E-consult service easy and that your interaction with our reception team was very good. We always endeavour to try and be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your comments have been passed on to our reception team and we do appreciate you taking the time to review us.
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Review titled Outstanding healthcare practice
Rated 5 stars out of 5
by Edward hynes - Posted on 08 August 2024
I booked an appointment online the reception staff very helpful and understanding about my healthcare issues. They took time to listen and organise an appointment for me With healthcare professional who gave me great advice
Visited May 2024
Review titled Longrove surgery
Replied on 12 August 2024
Dear Mr Hynes, Thank you for taking the time to give us feedback on the treatment you received from Longrove recently. We are a very busy surgery and aim to always do the best for our patients. Thanks again for the kind comments, which have been passed to the reception and clinical teams.
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Review titled Telephone calls not answered
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2024
I spent ages waiting for my phone calls to be answered, waiting up to 50 minutes many times. After complaining when I got through I was told they are very busy and understaffed and I was lucky to get through to speak to someone. My daughter also phoned a number of times and the phone message said she was number one in the queue. She waited over 30 minutes a number of times as caller number 1 in the queue and nobody answered the phone. I think they just can't be bothered to answer the phone calls. A terrible service.
Visited April 2024
Review titled Longrove surgery
Replied on 19 April 2024
Dear patient, I am sorry to read you have had difficulty accessing the surgery via phone. As your review is annomous we are unable to look into this further and provide a response, however if you were held at nuber one in the queue for this length of time, there may have been a techinal error, but without your details we are unable to check furher. Please do ocntact the surgery with your details in order for us to provide a response. Thank you
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Review titled Great practice
Rated 5 stars out of 5
by Liz - Posted on 08 April 2024
I needed help today with medical records and the staff member was professional, friendly and helpful.
Visited April 2024
Review titled Longrove surgery
Replied on 09 April 2024
Dear Liz, Thank you for your comments. We always strive to be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your comments have been passed on to our reception team and we do appreciate you taking the time to review us.
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Review titled Annual Review
Rated 5 stars out of 5
by Lisa Robinson - Posted on 12 March 2024
Found Nurse very warm, kind, freindly and professional made me feel at ease and was such a lovely experience wonderful nurse 💙
Visited March 2024
Review titled Longrove surgery
Replied on 14 March 2024
Dear Lisa, Thank you for your comments. We always strive to be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your comments have been passed on to the Heath Care Assistant Thank you
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Review titled Great Practice & Reception Team
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I was trying to make an appointment for my grand daughter & when I explained our situation, the reception lady was understanding & tried very hard to arrange an appointment that my grand daughter could make as she is at school. Thank you!
Visited March 2024
Review titled Longrove surgery
Replied on 08 March 2024
Thank you for your comments. We always endeavour to try and be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your comments have been passed on to our reception team and we do appreciate you taking the time to review us.
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Review titled Caring Service
Rated 5 stars out of 5
by Zachary B - Posted on 06 March 2024
Spoke to a lovely associate this morning when I was unable to get through to the prescription team and the associate was extremely helpful in assisting with my needs. It is refreshing to see such kind attention despite the amount of pressure surgeries encounter so I am most grateful.
Visited March 2024
Review titled Longrove surgery
Replied on 08 March 2024
Dear Zachary, Thank you for taking the time to give us feedback on the treatment you receive from Longrove. Although we are a very busy surgery, we always try to do the best for our patients. We will share your kind coments with the reception team.
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Review titled Impossible to actually contact them
Rated 1 star out of 5
by Lauren Carnegie-Gomez - Posted on 21 March 2024
Econsult is a great idea, however I was given an appointment that I could not attend. All I wanted to do was change it. Four phone calls where I am 'number 1' in the queue but actually on hold for 25 mins each time. Three out of four times, someone answered and then put me straight back on hold. At which point I gave up. Website says use the online form to contact them but the link just goes to the phone number and the address. I honestly don't know how else to change my appointment.
Visited March 2024
Review titled Longrove surgery
Replied on 21 March 2024
Dear Lauren Carnagie- Gomez, Thank you for taking the time to leave a review. We are sorry you have not been able to get through on our phone lines today, we have reported the technical difficulties you have experienced today to our phone provider and a member of our reception team will be in contact with you today regarding this. Thank you for bringing this to our attention.
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Review titled Very good
Rated 5 stars out of 5
by Amanda - Posted on 16 February 2024
I had an ECG and the clinician couldn’t have been more helpful and kind. She was a credit to the NHS
Visited February 2024
Review titled Longrove surgery
Replied on 20 February 2024
Dear Amanda, Thank you for takng the time to leave a review following your positive experience at the surgery recently. We will pass your comments on to the clinical team Many thanks
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Review titled It is impossible to get an appointment
Rated 1 star out of 5
by Lorna - Posted on 09 November 2023
I have been with this practice for 15+ years. It used to be amazing! Some years ago all changed suddenly with the triage system. It takes a very long time to get an appointment, I am talking weeks! Seems to me that practice is well oversubscribed with patients and they simply cannot cope. Most recent experience - My 6 year old daughter is struggling from severe ear infection where puss and blood is coming out of her ear and it takes them 2 weeks to give us the test results. In the meantime she has no antibiotics or anything to help her. Absolutely ridiculous and failure practice and I hope that my review will get into the right hands for this practice to be properly investigated into the service they provide. I pay a lot of money for NI and this is not the service I am expecting to get.
Visited November 2023
Review titled Longrove surgery
Replied on 10 November 2023
Dear Lorna, Thank you for your review. I am sorry you feel you have not received a good service from the surgery, however as you have not provided your full name we are not able to investigate this further or provide a response. Please do contact the surgery in the usual way to provide your full details in order for us to look into the matters raised. Our complaints policy can be found on our website. Many thanks