Longrove surgery
Vale Drive Primary Care Centre, Barnet, EN5 2EDContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Longrove surgery.
Reviews
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Review titled Very Good Experience
Rated 5 stars out of 5
by Ann Goodwin - Posted on 09 November 2023
Rang the surgery this afternoon after being ill for a few weeks. Used the call back service which was so useful. Spoke with a really lovely lady who found me a phone appointment for the same day. Doctor called back and actioned some activities for me. Very pleased.
Visited November 2023
Review titled Longrove surgery
Replied on 13 November 2023
Dear Ann Goodwin, Thank you for taking the time to give us feedback on the treatment you receive from Longrove. Although we are a very busy surgery, we strive to do the best for our patients. Your comments will be shared with the team
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Review titled Struggling practice
Rated 2 stars out of 5
by nicholas m solden - Posted on 23 November 2023
I have been with longrove surgery for 20 odd years and i think the main problem is inconsistency due to allowing too many patients to see ,most of the doctors and nurses are very good but i still think someof the receptionists are not well trained and lack customer care ,i think the pressure is too great , i am moving away from the area and i must say it would be a relief not having to contact longrove for an appointment
Visited November 2023
Review titled Longrove surgery
Replied on 05 December 2023
Dear Mr Solden, We are sorry you feel that we don’t provide a better service. We do have newer staff members, who are undergoing full training. We have passed your comments on to the Reception Manager. Thank you for taking the time to leave a review.
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Review titled Professional and well managed practice. Excellent
Rated 5 stars out of 5
by John R. - Posted on 01 November 2023
Very efficient and friendly service by both professionals and ad min staff. Thank you all. receptionist was efficient and kind in arranging telephone appointment with Doctor regarding my medication.
Visited November 2023
Review titled Longrove surgery
Replied on 09 November 2023
Dear John, Thank you for your comments. We always endeavour to try and be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your comments have been passed on to our reception team and we do appreciate you taking the time to review us.
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Review titled Fantastic care and Compassion
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
My mum is in a local care home and sees a Dr from the surgery almost every week They have listened to her and respected her wishes that she does not want further treatment or to go to hospital She has been receiving palliative care and the GP has done everything in her power to ensure that mum is comfortable and well cared for When I have been present at a consultation she has answered all my questions and I feel confident that I could ask for more information if required Mum said to me she feels like she has been getting private care! Thank you so much and also to the helpful receptionists
Visited November 2023
Review titled Longrove surgery
Replied on 04 December 2023
Dear Patient, Thank you for taking the time to give us feedback on the care your mum receives from Longrove. We will share your comments with the practice team Thank you
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Review titled Most reassuring and helpful
Rated 5 stars out of 5
by Charlie Horne - Posted on 10 November 2023
I rang today to chase an e consult and the call was answered after a very short wait and my concern was dealt with quickly and I was offers an appointment in five days which was fine given my issue is not a major one and the time of the appointment was 7.45 pm which is really convienient and a super service I am delighted thank you Longrove
Visited November 2023
Review titled Longrove surgery
Replied on 13 November 2023
Dear Charlie Horne, Thank you for taking the time to give us feedback on the treatment you receive from Longrove. Although we are a very busy surgery, we always try to do the best for our patients. Your comments have been shared with the team Many thanks
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2023
I think this practice is OK but if you think you maybe seriously unwell, or a woman going the menopause, or waiting for a follow up call after two years, this practice is perhaps not for you.
Visited October 2023
Review titled Longrove surgery
Replied on 13 October 2023
Dear Patient, I am sorry to read that you feel you have not had received an appropriate service from Longrove, however as your review is anonymous we are unable to look into this further or provide a personalised response. If you wish to write to the Practice Manger outlining any concerns you may have, we will be able to investigate matters and offer a full response. Thank you
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Review titled Efficient and Courteous
Rated 5 stars out of 5
by Sandra Perrone - Posted on 14 November 2023
Just wanted express my thanks and appreciation for managing prompt amendment to my blood test form. To include additional details of further tests required as requested by my consultant .
Visited October 2023
Review titled Longrove surgery
Replied on 15 November 2023
Dear Sandra Perrone, Thank you for your comments. We always strive to try and be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your comments have been passed on to our reception team and we do appreciate you taking the time to review us. We will pass your comments to the practice team
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Review titled Amazing experience
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2023
I just want to say that every time I call up the surgery everyone at the reception desk are always very helpful and trying the hardest to accommodate myself or my baby boy. Also all the nurses that take the blood and do check ups and well as the doctors always very helpful and never felt that they rush me. Thank you once again for all your hard work 🙏🏼
Visited October 2023
Review titled Longrove surgery
Replied on 31 October 2023
Dear patient, Many thanks for taking the time to leave such a positive review of the surgery, which will be passed on to the whole team. We do appreciate patients sharing feedback. Many thanks again.
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Review titled Really helpful tonight
Rated 4 stars out of 5
by Anonymous - Posted on 21 September 2023
I called about a prescription that I needed altering at gone 5, I wasn't sure they would be open, but the phone was answered within a couple of minutes. The woman I spoke to was very helpful, checked the info on my file and said she would ask the duty doctor to write a prescription that night as I was nearly out of medication. I was very happy with that, then she called me back 10 mins later to say it had been done! With the NHS under such pressure I felt that she really went above and beyond. Thank you very very much :)
Visited September 2023
Review titled Longrove surgery
Replied on 25 September 2023
Dear Patient, We are very pleased to read you had a positive experience during your recent contact with the surgery from the whole team. Although we are a very busy practice we strive to provide an excellent level of care to our patients and we do appreciate patients taking the time to review us. Your comments will be shared with the team. Thank you
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Review titled Brilliant Service
Rated 5 stars out of 5
by Sarah West - Posted on 12 September 2023
Had a problem with my daughters skin, filled in an econsult in the evening, was contacted the following morning with an appointment for 11am! Great service and what a great idea econsult is! Thank you Longrove!
Visited September 2023
Review titled Longrove surgery
Replied on 20 September 2023
Dear Sarah, Thank you for taking the time to leave a review. We are pleased to read you found e consult easy to use and effective. Kind regards Longrove Surgery