Longrove surgery
Vale Drive Primary Care Centre, Barnet, EN5 2EDContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Longrove surgery.
Reviews
-
Review titled Great General Enquiry Staff
Rated 5 stars out of 5
by Stephanie - Posted on 10 July 2023
I called the survey in distress the previous week and had a very friendly, calm and reassuring general enquiry staff look after me who immediately took the right action. As my issue continued I had cause to call back this week and was greeted by the same general enquiry staff who remembered the conversation and was amazing with me yet again. I then attended the surgery and both the evening receptionist and the GP were super helpful, competent and empathetic. Really made all the difference when already in so much pain. Thank you team, you got it right this time! Good work :)
Visited July 2023
Review titled Longrove surgery
Replied on 11 July 2023
Dear Stephanie, Thank you for taking the time to leave a review for Longrove Surgery. I am so pleased that you were helped by the reception team and the GP. We always endeavour to try and be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your comments have been passed on to our reception team and the clinical team and we do appreciate you taking the time to review us.
-
Review titled Poor Service
Rated 2 stars out of 5
by John McMinn - Posted on 19 June 2023
On the 11th June 2023 I requested a repeat prescription for my pain relief medication via the EMIS online service. I had left a note with the request to say that I was making the request a few days early as it takes a week for the pharmacist to order in the medication and process the prescription. I take a high dose of a controlled drug for severe pain. On 19th June I checked the EMIS service to see what had happened to my request. I found my prescription request hadn't been approved by a GP. On phoning the surgery the request was immediately approved. Because of the amount of time it takes the pharmacist to order in and process the prescription it now means that I will be without any pain relief medication for a minimum of two days possibly longer. Leaving me in severe pain and suffering withdrawal symptoms because of the failure of the surgery to approve my prescription request within the 48 hours they claim they do it.
Visited June 2023
Longrove surgery has not yet replied.
-
Review titled Prescription Help
Rated 4 stars out of 5
by Anonymous - Posted on 30 June 2023
I phoned on 28th June 2023 regarding a prescription requested via the NHS App that looked to have remained 'requested' for a week. This was sorted quickly/efficiently by the lady dealing with myself by rejecting my request and then putting the request through by herself so that it was done that afternoon. Not sure if you'll know who it was but just wanted to say that this type of service of being polite, friendly and efficient makes the experience/life better. All too easy to moan so I'm making a concerted effort to praise as I doubt it's done enough.
Visited June 2023
Review titled Longrove surgery
Replied on 03 July 2023
Dear Patient, We really do appreciate you taking the time to share your recent positive experience. Our staff strive to provide an excellent level of customer care and positive feedback from patients is very welcome. Many thanks for your kind comments .
-
Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
Great service recieved, the receptionist was very helpful and able to arrange my blood tests quickly at a time convenient for me
Visited June 2023
Review titled Longrove surgery
Replied on 22 June 2023
Dear Patient, Thank you for your comments. We always strive to be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your comments have been passed on to our reception team and we do appreciate you taking the time to review us.
-
Review titled Poor patient care
Rated 1 star out of 5
by jane eaves - Posted on 24 May 2023
My daughter has been waiting for a referral to gynaecology for 3 months. I cannot get through to the surgery to follow this up. This really poor service
Visited May 2023
Review titled Longrove surgery
Replied on 25 May 2023
Dear Jane, We are unable to reply fully here in this forum due to GDPR. Our secretaries are available between 9am - 2pm daily on 0208 370 6663 (option 7) to assist with such queries, however I have asked them to give you a ring to see how they can help you today.
-
Review titled Excellent practice
Rated 5 stars out of 5
by Brendan - Posted on 23 May 2023
I recently had an appointment for an ongoing knee problem, the doctor was knowledgeable, professional and helpful, the follow up by the surgery was also excellent. This was shortly followed by a general health check by the practice nurse who was efficient, caring and charming. Overall I cannot fault the service I have received from Longrove
Visited May 2023
Review titled Longrove surgery
Replied on 23 May 2023
Dear Brendan, I am so pleased to read you had such a positive experience during your recent appointments with the GP and the Practice Nurse. I will ensure your comments are passed on to both teams. Thank you for taking the time to leave a review the surgery, it is greatly appreciated.
-
Review titled Good practice
Rated 5 stars out of 5
by It’s ok - Posted on 04 May 2023
Reception staff were friendly and helpful and organised my next follow appointment , I was very great full.
Visited May 2023
Review titled Longrove surgery
Replied on 09 May 2023
Dear Patient, Thank you so much for taking the time to leave a review. I am very pleased to hear you found our staff helpful and polite. Our staff strive to provide excellent patient service and I will pass your comments on to the team
-
Review titled Superbly helpful
Rated 5 stars out of 5
by Nicola Mack - Posted on 22 May 2023
My Thyroid gland is currently unstable, and fluctuated from very high to very low in a month. The reception staff responded swiftly and the duty Doctor, realising urgency of advice needed from consultant, managed to get hold of a top Endocrinologist consultant on a Friday evening. He advised and meds prescription sorted for collection on Saturday morning. I was again impressed with the Longrove team, as without this swift response my thyroid levels would have dropped dangerously low.
Visited May 2023
Review titled Longrove surgery
Replied on 22 May 2023
Dear Nicola Mack, We are very pleased to hear you had such a positive experience from your interaction with our reception and prescription teams as well as the duty doctor. We will pass your comments to the whole team and thank you for taking the time review the surgery. Thanks again
-
Review titled wonderful service and respect for elderly
Rated 5 stars out of 5
by Paul Whitmore - Posted on 22 April 2023
Don't know if this is the right site to leave a recommendation, but here goes. Went today 22/04/2023 for a Covid booster, and was so impressed by the way all the staff treated my wife, myself, and the other people, who were mainly elderly. I do not know if the staff were volunteers, or NHS, but they all, without exception, were all marvellous. So much respect and kindness. Thank you to all concerned.
Visited April 2023
Review titled Longrove surgery
Replied on 25 April 2023
Dear Mr Whitmore, Your kind comment have been passed to the HUB, who organise and run this service. Thank you for taking the time to share your experience
-
Review titled Helpful, non judgemental patient care
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2023
Had my health review today with practice nurse. Reassuring but also identifying possible future health issues. Practical non judgemental advice on managing my own health better and offered a 6 month review. Seen on time and in and out in 20 minutes.
Visited April 2023
Review titled Longrove surgery
Replied on 06 April 2023
Dear Patient, We are very pleased to hear that you had such a positive experience during your recent health review at the surgery. Your comments will be passed to the practice nurse team. We do appreciate you taking the time to review us. Thank you.