Loughton Health Centre
The Drive, Loughton, Essex, IG10 1HWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reception Staff and Doctors
Rated 4 stars out of 5
by Shaunda - Posted on 18 June 2024
Every time the reception staff and the doctors go above and beyond to make sure that my children and I are in good health and ensure that we get the care we need, which is absolutely fantastic !!!!
Visited June 2024
Loughton Health Centre has not yet replied.
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Review titled Could do better
Rated 2 stars out of 5
by Anonymous - Posted on 13 June 2024
Being diagnosed as per a telephone call,as having hernia from a photo of my groin. No advice given as to lifestyle or any other measures to deal with hernia. Referred for surgeon consultation, 18 weeks pus. Absolutely no information on my condition. Told if an emergency go to A and E. Not the duty of care I expected from a medical professional.
Visited June 2024
Loughton Health Centre has not yet replied.
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Review titled Not so great practice - no Stars
Rated 1 star out of 5
by GrrBruv - Posted on 30 May 2024
So, I've been chasing a referral appointment. The surgery states that they made a referral in March 2024, and I received a link to make an appointment, brilliant, I thought, but there are no live appointments. The information I received was to wait 6 weeks and If I do not hear anything, then to ask the surgery to re-refer. This I did in early May. and today, at the end of May, I found out they have not re-referred me. Total Shambles
Visited May 2024
Review titled Loughton Health Centre
Replied on 04 June 2024
The practice would like to review your referral as this does not sound like usual practice where referrals are concerned. Please contact us and we can investigate further Thank you
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Review titled Promot service
Rated 5 stars out of 5
by hazel - Posted on 17 May 2024
I used the on line App o request a Drs opinion about a concern i had. I received a text back within an hour i was then called back by the GP within 3 hours and seens after the phone call within 10 minutes . Excellent service, could not ask for more personalised care.
Visited May 2024
Review titled Loughton Health Centre
Replied on 04 June 2024
Thank you for taking the time to leave a review. We are glad that our online consultation tool assisted you. This, as you have found is an alternative way to contact us about any medical, prescription or administration queries.
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Review titled Prescription review
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2024
Very annoyed once again at this practice, I received a phone call on 28/05/24 to say I will receive a call from the pharmacist regarding my medication on 1/06/24 at 10am I waited in for this very important phone call about my medication, Guess what no phone call received. I have high blood pressure and I think it is being caused by the incompetence of this practice.
Visited May 2024
Review titled Loughton Health Centre
Replied on 04 June 2024
Our records show that all booked consultations were completed on 1st June. Please contact the practice and we can check the details of your appointment for you Kind regards Loughton Health Centre
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Review titled Excellent practice
Rated 5 stars out of 5
by Lorraine Holt - Posted on 10 April 2024
I had an appointment at the Loughton Medical Centre today. I had been advised to go to the surgery about 7.50 am to book an appointment to see my doctor for today or I could have telephoned at 8.00 am when the appointments are released. I decided to go to the surgery in person. Doors opened at 8 am prompt and I was greeted by a very pleasant receptionist who took my details and notes of my problem. She said I would be triaged and receive a text message regarding an appointment. The text came in promptly and I received a telephone call at about 8.30am from Doctor Ding. We discussed my issues and agreed for me to pop down to see him in person at 10.30am to check out my problem. Was seen promptly at 10.30 by Doctor Ding who put my mind at rest after checking me thoroughly and talking me through my problem. Excellent service as always. When I hear from family and friends about the problems they have with their surgeries I realise how lucky I am. I have always been extremely satisfied with the service I receive from this surgery and the promptness of how my problems are dealt with especially in the current climate where we all know that the NHS are struggling. I would highly recommend this surgery and always find all the doctors that I see to be extremely helpful, friendly and professional especially Doctor Ding
Visited April 2024
Review titled Loughton Health Centre
Replied on 04 June 2024
Thank you very much for taking the time to leave a review. Our triage service enables us to prioritise the needs of our patients and initial telephone contact ensures we can see many more patients face to face that need to be seen.
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Review titled Depressingly awful
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2024
Impossible to get an appointment. Told to call at 8am and cut off every time until the recorded message says all appointments are gone by 8.06am. Ended up having to go privately to discover I had an infection that needed immediate treatment. Even if you are lucky enough to be given an appointment, it's a telephone call and you are not given a time, and the person can't wait to get you off the phone. Last year, I ended up sobbing at work because I'd carried my phone into every meeting and every bathroom all day anxiously waiting for a call only to be completely dismissed, feeling that I had no access to any kind of healthcare. I've been at this surgery for the last 30 years or so, and the total lack of access to care this the biggest danger to my health out there. Avoid.
Visited March 2024
Loughton Health Centre has not yet replied.
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Review titled Whooping cough
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
After being told by a GP at an overflow centre that there was nothing wrong with me or my children, I went to loughton Health centre for a second opinion. There we were told we all had whooping cough and were given antibiotics and told to stay at home for 7 days. Without this advice my 82yr old mother could have caught this and would most likely have made her seriously ill. The receptionist were amazing at organising urgent appointments for me and my children and we were all seen together. The GP was lovely and very helpful.
Visited March 2024
Loughton Health Centre has not yet replied.
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Review titled Wonderful GP
Rated 5 stars out of 5
by BERNADETTE REED - Posted on 11 March 2024
I filled in a form this morning about my medical issue and was contacted by Dr Ally in the afternoon. She was very thorough and very kind as usual. Excellent service!! Thank you Dr Ally.
Visited March 2024
Loughton Health Centre has not yet replied.
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Review titled Leaving the practice
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
Absolutely shocking service - all appointments gone by 8.07am and then told to call back the next day! Was told today to call 111 if I wanted an appointment! Receptionists have zero empathy and cant wait to get you off the phone! The premises is very tied and in places there is infection control issues! I have today reregistered at another practice and could not believe the difference. I should have left along time ago!
Visited January 2024
Loughton Health Centre has not yet replied.