Lowfield Medical Centre
65-67 Lowfield Street, Dartford, Kent, DA1 1HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely good practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2024
GP answered all my questions giving advice and recommendation of what to do. I have always found that the Reception staff and Nurses to be very helpful and polite.
Visited November 2024
Review titled Lowfield Medical Centre
Replied on 06 November 2024
Dear patient, Thank you very much for taking the time to review our service. We are pleased to know that you have had such positive interactions with several members of our team.
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Review titled Great practice
Rated 5 stars out of 5
by Anne-Marie McEwan - Posted on 12 October 2024
I was given an appointment very quickly. When I attended the doctor put me at ease and did not rush me. I was given treatment which made me feel confident that recent issues with my health would be resolved. I was reassured that I would be able to continue with my life as normal, and was given appointments for the very near future to have blood tests and a review face to face to discuss everything. The doctor also answered all my questions and I left the surgery feeling completely relieved that my health was being looked after. Thank you so much.
Visited October 2024
Review titled Lowfield Medical Centre
Replied on 06 November 2024
Dear Ms McEwan, Thank you very much for your positive feedback. We are very pleased to hear that the Doctor gave you enough time to address all your concerns and you left the surgery with appropriate follow up appointments and feeling reassured.
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Review titled Great Practice
Rated 5 stars out of 5
by Roger Howard - Posted on 11 October 2024
This is a first class Medical Centre. I was very satisfied with my recent consultation with my GP was excellent. All members of staff are courteous and obliging. The facilities at the Medical Centre are of a high standard. Would highly recommend this practice.
Visited October 2024
Review titled Lowfield Medical Centre
Replied on 06 November 2024
Dear Mr Howard, Thank you for your kind appreciative words about our service. We will ensure that this positive review is fed back to all members of our team.
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Review titled Bad for getting results
Rated 3 stars out of 5
by Anonymous - Posted on 30 July 2024
I have been ringing the surgery for two weeks to get my blood results and I manage to get through and my results haven’t come back I have been ringing for the 8 days and there is no one answering the phone in the test results department ? Are they on holiday
Visited July 2024
Review titled Lowfield Medical Centre
Replied on 02 August 2024
Dear patient, Thank you for your feedback. As you have chosen to remain anonymous, we are unable to look into your specific case. Due to the huge demand on our service, phone lines are very busy. In spite of our care navigators and administrative staff constantly answering the phones, the queues build up and it may seem like no one is answering your call, which is not the case. The most convenient way to access your test results is via the NHS App and we recommend you to use this App. Within 7 working days of receiving the results, a clinician reviews them and adds an action plan if needed. You can then see this action plan on the NHS app. Of note, some tests require a longer processing time at the hospital and therefore the results can take weeks to come back to us. If you are unable to get access to your results via the app, please contact the surgery and we will be able to set this up for you. If you provide us with your name and date of birth, we will be able to identify the cause for the delay on this occasion. Many thanks
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Review titled Excellent practice
Rated 5 stars out of 5
by Carolyn Gower - Posted on 23 September 2024
I rung the surgery as I had found a couple of lumps in my right breast. I had been in a car accident a few weeks earlier and was hoping it was damage from that. I was given an appointment within less that 2 hours. When I saw the doctor I was given a full examination and although it was thought it was damage through the car accident, I was to be referred to the breast clinic at Darent Valley. I got an appointment within a matter of days. Again the receptionist and the doctor were so professional, kind and were definitely listening to my concerns. So reassuring and put at ease. Many, many thanks.
Visited June 2024
Review titled Lowfield Medical Centre
Replied on 29 September 2024
Dear Ms Gower, Thank you for your kind words. We are pleased to know that you received a timely referral and treatment. We hope to continue providing a good service to all our patients. Many thanks for taking the time to provide us with your feedback.
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Review titled Great Practice
Rated 5 stars out of 5
by Sue C - Posted on 09 May 2024
I was extremely unhappy with my previous GP and decided to change to Lowfield Medical Centre on a friend’s recommendation - so pleased I did! From the start the service they provide is so different - so professional, so friendly, so thorough. Reception staff very helpful and patient, surgery premises very clean and well laid out. My medications were checked, annual blood tests I require arranged quickly and the results put online very quickly for me to see. Follow up on results by medical practitioner were thorough and professional. I am very satisfied with the medical practice and all the staff I have encountered so far.
Visited May 2024
Review titled Lowfield Medical Centre
Replied on 11 May 2024
Dear Sue, Thank you for your feedback. We are pleased to see that you have had a very positive encounter with all members of our team. Thank you once again for taking the time to review our services.
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Review titled Great practice
Rated 5 stars out of 5
by Carolyn Gower - Posted on 23 September 2024
I phoned the surgery, spoke to the receptionist and explained my symptoms. She advised me to go to A&E as she thought it was quite serious. I did say I thought it was Bells Palsy, not a stroke. She was excellent and got me to see the doctor within 40 minutes. The doctor was brilliant, listened to my thoughts about Bells Palsy, agreed and got me straight onto steroids. I really thought this was going to be a lengthy condition, but after a week to 10 days, virtually all symptoms had gone. Thank you so much to the doctor and the receptionist for being so kind, professional, prompt and efficient.
Visited May 2024
Review titled Lowfield Medical Centre
Replied on 29 September 2024
Dear Ms Gower, Thank you very much for your positive feedback. We will ensure that all staff members are informed of this and it will surely help to boost the morale of everyone working in the team. Many thanks.
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Review titled Terrible
Rated 1 star out of 5
by Seyi A - Posted on 24 April 2024
I have been with this surgery for about 7years. My kids contracted a sudden rash and fever which started with my toddler and this was then passed on to my 7&9 year old. They were so sick they couldn’t return to school for the first week. I took them to see the GP and I was told to keep on giving them Calpol and Ibruprofen. Then I took them back 5days later when their condition worsened with new symptoms. Doc confirmed one child had an ear infection and the other had an inflammation. She still insisted we should carry on with an increased dosage of the ibruprofen & Calpol. Note that she could see how poorly my son was. He could barely walk. It was evident at this point that he would need antibiotics for the infection as he was in pain with his ears and stomach. At this point he was going deaf as he couldn’t hear us. This was a Friday evening appointment and the GP did not deem it appropriate to treat a 9year old with the correct medication. I took him home and followed her advise of increasing dosage but at this point I knew I had to seek a second opinion as it did not seem right to me. He was always in and out of it, but by Saturday night he was in so much pain no one could sleep! Bear in mind that the doctor had categorically stated that I should not bring him back until Tuesday ‘if his condition worsens’ but if it’s the same I was told not to bring him. By Sunday morning I took him down to A&E and thankfully he was treated right away. The doctors there were really confused as to why he wasn’t treated with antibiotics on Friday when the GP confirmed he had an infection in his ear. His throat was red as well and they confirmed he was really in bad shape. Every time I think about my experience with this surgery I feel so sick in my stomach that a doctor would not choose to care for a child the correct way because I still do not understand the rationale behind the not treating him the right way. I hope you all change as it should be patient care first! It is bad enough that parents are trying our best to keep our full time job whilst still caring for our children! Please show mercy and do the right thing for your patients!
Visited April 2024
Review titled Lowfield Medical Centre
Replied on 11 May 2024
Dear Seyi We are sorry to hear that you had a negative experience at your last visit to our service. We are happy to meet with you at a mutually convenient time to discuss the details of your children’s cases. Without getting into the specifics of the children’s consultation, we would like to assure you that the clinician took a detailed history, examined both the children and based the treatment on their examination findings on that day. The treatment given to your children on that day was based on the National Institute for Health and Care Excellence (NICE) guidelines for managing ear infections. https://cks.nice.org.uk/topics/otitis-media-acute/management/acute-otitis-media-initial-presentation/ The clinician also provided you with a patient information leaflet on how to self-manage respiratory tract infections. This leaflet had information about the usual duration of illness, how to look after the child and when to seek further help as occasionally, these illnesses can progress and the child may become more unwell. We note that this happened to one of your children and that you recognised the symptoms and sought help via A/E. We acknowledge that it is difficult for families when more than one child is unwell but it is common for upper respiratory tract infections to spread within the household.
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Review titled Great practice
Rated 5 stars out of 5
by David Crosswell - Posted on 09 May 2024
I obtained an appointment quickly and the doctor was very professional and I felt she cared about my health and well being . The staff at the practice are very efficient and helpful and I am pleased I am a patient at this practice .
Visited April 2024
Review titled Lowfield Medical Centre
Replied on 11 May 2024
Dear Mr Crosswell, Thank you very much for your positive comments. We hope to continue providing a good service for all our patients.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
This GP practice definitely do not care about their patient health. First thing they do when you call is pick one thing you’ve said and quickly pass you on to whoever. They never have any appointments for you to see the GP. I called this morning, and I got told I would be referred to pharmacist without knowing my symptoms. Of course as always they have no GP slots until Thursday. How ridiculous is that?! You need to say you are not breathing or something before they will count you worthy to be seen. Don’t even understand the point of being registered to a a GP when they don’t even want to see their patients. Do better please. Personally I have lost faith in your service.
Visited April 2024
Review titled Lowfield Medical Centre
Replied on 11 May 2024
Thank you for your feedback. Due to the growing population and a shortage of GPs, there is tremendous pressure on our service. To address this issue to some extent, we now have a range of professionals (practice nurses, health care assistants, clinical pharmacists, physiotherapists, paramedics, mental health practitioners, care coordinators, Pharmacy technicians etc )based at the surgery who are skilled and qualified to deal with a wide range of problems that patients present with ,which traditionally were dealt by the GP. All these clinicians are fully supported by the doctors and have full access to the GP for advice if and when needed. When you call the surgery, the phone is answered by a Care Navigator. They are members of our team who have been trained to help you get the right help from the right place. They ask you some basic questions regarding the nature of your concern and then direct you to either the best member of the practice healthcare team to deal with medical issues or connect you with the most appropriate service for any other support you might need.