Lowfield Medical Centre
65-67 Lowfield Street, Dartford, Kent, DA1 1HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
This GP practice definitely do not care about their patient health. First thing they do when you call is pick one thing you’ve said and quickly pass you on to whoever. They never have any appointments for you to see the GP. I called this morning, and I got told I would be referred to pharmacist without knowing my symptoms. Of course as always they have no GP slots until Thursday. How ridiculous is that?! You need to say you are not breathing or something before they will count you worthy to be seen. Don’t even understand the point of being registered to a a GP when they don’t even want to see their patients. Do better please. Personally I have lost faith in your service.
Visited April 2024
Review titled Lowfield Medical Centre
Replied on 11 May 2024
Thank you for your feedback. Due to the growing population and a shortage of GPs, there is tremendous pressure on our service. To address this issue to some extent, we now have a range of professionals (practice nurses, health care assistants, clinical pharmacists, physiotherapists, paramedics, mental health practitioners, care coordinators, Pharmacy technicians etc )based at the surgery who are skilled and qualified to deal with a wide range of problems that patients present with ,which traditionally were dealt by the GP. All these clinicians are fully supported by the doctors and have full access to the GP for advice if and when needed. When you call the surgery, the phone is answered by a Care Navigator. They are members of our team who have been trained to help you get the right help from the right place. They ask you some basic questions regarding the nature of your concern and then direct you to either the best member of the practice healthcare team to deal with medical issues or connect you with the most appropriate service for any other support you might need.
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Review titled Awful
Rated 1 star out of 5
by Ikenna - Posted on 29 April 2024
I have called the surgery first thing this (Monday) morning to request an appointment for myself and my spouse to see the doctor. We were number 3 on the call. Spoke with the receptionist who did not bother to ask what my symptoms are but decided that due to my ‘symptoms’ she will refer us to the pharmacist. Bear in mind that we have been treating ourselves for almost 2 weeks as the children were ill and then we caught it too. She asked no information whatsoever but decided we are not worthy to see the doctor and was offering an appointment for Thursday. I find this very disturbing! How are receptionists allowed to do this? How is it that on a Monday being 3rd in the queue no appointments are available? Why are we paying our taxes and national insurance but refused the right to see a doctor? We have already tried to see a pharmacist on our own and treated ourselves to the usual paracetamol & Ibruprofen so why exactly am I being told to go to a pharmacist again? This is becoming really unfair!!!!
Visited April 2024
Review titled Lowfield Medical Centre
Replied on 11 May 2024
Dear Ikenna, Thank you for the feedback. Due to the growing population in Dartford and a huge shortage of GPs both locally and nationally, there is unprecedented pressure on our services. When you called the surgery, the phone was answered by our Care Navigator who has been trained to help you get the right help from the right place. She asked you some basic questions regarding the nature of your concern and then directed you to “Pharmacy first” .This new service backed by the government and NHS England is to help patients access safe and high quality healthcare for some common illnesses. The pharmacists who provide this service follow a robust clinical pathway and if appropriate are also able to provide a prescription. After the consultation with the pharmacist, the pharmacy then sends a notification to the patient’s GP within two working days. We would like to assure you that our Care Navigator was helping you to access safe healthcare on the same day.
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Review titled Dr refused to provide a fit note for amended duties
Rated 2 stars out of 5
by Anonymous - Posted on 04 January 2024
I don’t normally write reviews but today was an absolute waste of time. Today I Saw the duty Dr today at this surgery in relation to my shoulder, I found her to be very unprofessional in how she was talking, even though I provided evidence that I needed amended duties at work from a physiotherapist in form of a letter to my employer she refused to provide a fit note stating this. However she was quick to say she can provide me with a fit note to say that I can be off work. This Dr kept saying that she couldn’t say I needed amended duties as she didn’t know what I did, despite me telling her what I do. All she said she could do is refer to the physios letter to my employer. How can a medical professional who accepts the same outcome (after examining me) as a physiotherapist not come to the same conclusion as the physiotherapist with duties related to work.
Visited January 2024
Review titled Lowfield Medical Centre
Replied on 13 January 2024
We are sorry to hear your feedback. As you have posted this review anonymously, we are unable to look into your particular case. GPs are unable to comment on the specifics of what amended duties a person can or cannot do as it is beyond their remit. It is a matter for discussion and mutual agreement between the employer and employee or the employer needs to seek advice from an Occupational health specialist. You state that the physiotherapist had already provided you with a letter stating what amended duties you could do. Therefore there is no necessity for a GP to provide you with a fit note. According to the updated information on the following link The fit note: guidance for patients and employees - GOV.UK (www.gov.uk) , Department of work and Pension have also enabled nurses, occupational therapists, pharmacists, and physiotherapists, in additions to doctors, to certify fit notes.
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Review titled Recent visit
Rated 4 stars out of 5
by Anonymous - Posted on 15 January 2024
Obtained routine apt easily and was impressed on attending with the recent refurbishment...light, bright and appears to have made good use of space. Booked in electronically on arrival and saw the doctor soon afterwards.
Visited January 2024
Review titled Lowfield Medical Centre
Replied on 22 January 2024
Thankyou very much for your review. We appreciate your feedback on the recent refurbishment that has been done.
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Review titled Great practice
Rated 5 stars out of 5
by Carol Barber - Posted on 05 January 2024
I went with my husband this morning to see the doctor, after seeing my husband with a very satisfying conclusion.Doctor asked me if I was well, which I was not.Because the doctor had a cancellation she was able to see me, again we left very satisfied and happy.
Visited January 2024
Review titled Lowfield Medical Centre
Replied on 13 January 2024
Dear Mrs Barber Thank you very much for a positive feedback on our service . We are pleased to know that both you and your husband left the practice feeling satisfied and happy .
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Review titled Very friendly doctor
Rated 5 stars out of 5
by Aditya Singh - Posted on 29 January 2024
We were given detailed explaination for all our concerns and they were addressed proactively. Definately one of best doctor I have met and dealth with.
Visited January 2024
Review titled Lowfield Medical Centre
Replied on 29 January 2024
Dear Mr Singh, We are very happy to know that all your concerns were dealt with and that you had such a positive experience of the service we provide. Thankyou for your feedback.
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Review titled Good end of life care at home
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
The GPS at this practice enabled me to nurse my elderly mum at home and keep her wishes to die at home surrounded by her family . They always answered any questions I had or concerns and visited at home if needed and was always kind and courteous to mum and gave her the best care after discussing everything with me as she had dementia . Nothing was too much trouble for them . I will be forever grateful to them . Also after phoning and speaking to my own GP tonight I was very touched thst firstly she offered me her condolences and asked how I was
Visited November 2023
Review titled Lowfield Medical Centre
Replied on 22 January 2024
Thankyou very much for your positive feedback. We are pleased to know that we were able to offer you help at such a difficult time in your life. We will continue to strive to provide an excellent service for all our patients. Thankyou once again for sharing your experience.
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Review titled Great service
Rated 5 stars out of 5
by Muhammad - Posted on 19 February 2024
I came here for general health check up first time. I was really pleased with the nurse the way she welcomed me and took my blood without any pain. She also complained others check up professionally.
Visited September 2023
Review titled Lowfield Medical Centre
Replied on 11 May 2024
Dear Muhammad, Thank you very much for your feedback. We have shared it with our team member who took your blood and she is very appreciative of your kind words.
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Review titled Excellent practice
Rated 5 stars out of 5
by Terry Babb - Posted on 01 September 2023
On arrival at surgery I was booked into their system within a couple of minutes and sent to the waiting area ..Although the appointment time ran late , once seated with the doctor as always in my experiences with this practice my treatment was exemplary..The Doctor listened intently to everything I had to say and then implemented a plan of action..She then explained to me in great detail and simple terms what was going to happen.. She then explained her follow up plan of when I should book to come back and see her.l have been using this practice for many years and can quite honestly say that I have always been treated exactly as today’s experience
Visited September 2023
Review titled Lowfield Medical Centre
Replied on 30 September 2023
Thank you very much for such a positive review on the service we provide. We endevour to continue this way and make improvements where necessary.
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Review titled Great practice
Rated 5 stars out of 5
by MR C L RUSHBROOKE - Posted on 16 August 2023
My doctor is very good has plenty of time and care for me nothing but the best always has time for me to make sure I'm all right
Visited August 2023
Review titled Lowfield Medical Centre
Replied on 30 September 2023
Dear Mr Rushbrooke, Thank you very much for such a positive feedback on our service. It motivates us to further improve ourselves.