Lowfield Medical Centre
65-67 Lowfield Street, Dartford, Kent, DA1 1HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Still keeping me ‘ticking over’ after 40+ years.
Rated 5 stars out of 5
by Michael Stubbs - Posted on 25 May 2023
My recent experience at Lowfield Street was similar to those I’ve had for so, so many years. Very rarely have I gone away from this practice not feeling grateful for the time they’ve spent with me & the help/advice they have given. I’ve never been one to visit a doctor unless it was really necessary, so their help & advice was all that more important when I did. At this practice I’ve always found it relatively easy to get an appointment (even easier for a rarely needed emergency visit), unlike, I gather, other practices ….. & I’m grateful for that. Three years or so back my doctor there, of many years, retired & (getting to a ‘certain age’) I did wonder how I would react. After all, trust is an important part of a doctor/patient relationship. I needn’t have worried. Into the breach stepped another doctor …… who made the changeover seamless. She has been just as helpful & understanding at a time when this practice, like so many others, has come under the strain of too many patients & too few doctors. Long may she, & of course the rest of the staff, keep me in as good a health as possible. Many thanks.
Visited May 2023
Review titled Lowfield Medical Centre
Replied on 14 June 2023
Dear Mr Stubbs, Thankyou very much for your appreciation. We are delighted to hear that you have found the changes in the practice team seamless . We will share this feedback with all our practice staff.
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Review titled Poor access for people who are Deaf
Rated 3 stars out of 5
by Anonymous - Posted on 19 April 2023
I know a Deaf patient who uses BSL and although they have a smart phone they are not able to contact the practice to book a GP appointment because they are non-verbal. Health services are required by law to make 'reasonable adjustments' for people with disabilities so they can access healthcare but this has not been done.
Visited April 2023
Review titled Lowfield Medical Centre
Replied on 21 April 2023
As you have posted this feedback anonymously , we are unable to contact you. Please contact the surgery and speak to our practice manager who will be able to help our patient. We always endeavor to make " reasonable adjustments" for our patients with disabilities. You mentioned that the patient is non verbal but has a smart phone which they use . We will be able to offer them help to continue using our services including ways to make appointments. Please get in touch with us as soon as possible
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Review titled Excellent surgery!
Rated 5 stars out of 5
by Lucie W - Posted on 23 January 2024
The surgery itself has come on leaps and bounds in the 4 years we have been there, recently undergoing a complete revamp of the premises and making it much brighter and open, and in this time it didn't stop the surgery offering all of their services. The entire team are fantastic, warm, welcoming, friendly, approachable, and always willing to go above and beyond for patients, from the welcoming reception team, to the phlebotomy team, nurses and GPs. As with wvery surgery, there isn't always appointments available, but you are always given the best time to call back, and the econsult service is brilliant for less urgent needs, which we have used many times and always had responses to. I'd recommend this surgery to anyone!
Visited January 2023
Review titled Lowfield Medical Centre
Replied on 29 January 2024
Dear Lucie, Thank you very much for such a positive feedback. We will share this with all our team members. The refurbishment of the surgery has been very challenging but we have tried our best to cause as little disruption to our services as we can. We are extremely happy that you have taken time to acknowledge that. We are also working hard to improve access to the surgery and offering online consultation is one such avenue. Many thanks once again for your kind and appreciative words.