Major Oak Medical Practice
22 High Street, Edwinstowe, Mansfield, Nottinghamshire, NG21 9QSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent doctors
Rated 5 stars out of 5
by Alison - Posted on 15 April 2025
Received excellent care, from my minor op at the surgery, through to being referred to Kings Mill very speedily then follow up aftercare. A very positive experience Thank you.
Visited April 2025
Review titled Major Oak Medical Practice
Replied on 16 April 2025
Dear Alison We are grateful for your kind comments about your recent experience at the practice and appreciate you taking the time to share your rating with us. I have shared your comments with all of our practice team who are very pleased that you have a positive experience. Kindest regards Jacquie Mikhail Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anthony white - Posted on 11 February 2025
Went to see doctor l today for some test results was seen on time and he was very helpful he explained my result to me in detail and was consideret to me and was going to send my documents to hospital for referral made me feel at ease so I left knowing that any further treatment would be taken care off
Visited February 2025
Review titled Major Oak Medical Practice
Replied on 16 April 2025
Dear Mr White Thank you for your kind feedback. I am pleased that you had a positive experience at the practice. I have shared your comments with the clinician who you had the consultation with, and he is so appreciative that you took the time to share your comments with us. Kind regards Jacquie Mikhail Kind regards Jacquie Mikhail
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Review titled The Major Oak Practice Deserves an Award!
Rated 5 stars out of 5
by Mr and Mrs J Sadler - Posted on 18 December 2024
For over 30 years we have been able to receive excellent service, from nursing staff as well as the doctors. Recently I was referred for physiotherapist treatment, and my husband received up to date diabetes medicine, and an injection to lesson pain in his knee. We are now old and frail but determined to get much older, and less frail, with the help of their perscribed pills, advice and medication. We cannot believe how long the wait is that people complain of in other Surgeries., and simply want to express our gratitude. Thank You.
Visited December 2024
Review titled Major Oak Medical Practice
Replied on 16 April 2025
Dear Mr & Mrs Sadler Thank you so much for your kind comments. I am so grateful for sharing your experience with others. Your comments was shared with our practice Team who are very pleased with your feedback. Kindest regards Jacquie Mikhail
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Review titled Good staff team
Rated 5 stars out of 5
by G Middleton - Posted on 18 November 2024
Attended today to have a blood sample taken by nurse Seen within a couple of minutes of appointment time. Nurse was her usual friendly, smiley and professional self. Thank you.
Visited November 2024
Review titled Major Oak Medical Practice
Replied on 22 November 2024
Dear Mrs Middleton Thank you for sharing your feedback about your recent contact with the practice. I appreciate the time you have taken to provide this. Kindest regards Jacquie
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Review titled More than satisfied
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2024
The staff could not have been more helpful, caring and obliging than what they were when helping myself. Then the issue was completely resolved by the ever competent doctor. Could not have asked for more. Long may it continue
Visited May 2024
Review titled Major Oak Medical Practice
Replied on 24 May 2024
Dear Patient Thank you for your thoughtful comments, these have been shared with our staff members. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled General Bad Service
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
There is a general lack of care at this practice. My latest experience was having to wait for 1 hour and 20 minutes for my appointment which was with a registrar who asked me what I thought the issue was and how was I going to manage it, not my job that’s why I was there. During my wait the head doctor left, there were 7 people waiting to be seen, including a baby. At a previous appointment, as a cancer patient, I asked the doctor about the flu jab and Covid jab. I was told to speak to the nurse to see what she thought. As a vulnerable patient surely the doctor should know whether I should have them. My husband has been offered both as he lives with a vulnerable person! I have also been removed from the online booking option due to a missed appointment, which I never received a confirmation text for. It is one rule for the patients as when the doctor didn’t bother ringing me for a telephone consultation I bet he didn’t get reprimanded. When I rang to question it I was assured he’d ring, he did the following afternoon. He proceeded to tell me he had me booked in for a face to face appointment. The service and card are rubbish at this practice and I can see that it won’t get any better with all the new houses going up.
Visited April 2024
Review titled Major Oak Medical Practice
Replied on 24 May 2024
Dear Patient Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like me to look into this further would you please contact 01623822303. Please note that clinicains may be called out of the practice for home visits. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Jacquie Practice Manager
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Review titled Disappointed
Rated 2 stars out of 5
by Mary Usher - Posted on 09 May 2024
Put a repeat prescription thro designated letter box 19/04/2024. This was for a gentleman who has a bad heart , pulmonary embolism and type 2 diabetes. Check with chemist who said nothing has come yet. Waited a little longer. Checked again then tried to ring doctors but busy or no answer. On Tuesday after bank holiday 7/5/24 I got through only to be told the prescription was at the doctor's for collection. The prescription always goes to Boots in Ollerton. Receptionist said it had been "'Stuck in the system?". There are 7 items in all and these are needed 3 times daily especially the blood thinners and heart tablet. She said I could pick them up now or she could have the prescription signed again and sent to Boots. I couldn't go to doctors as I was babysitting my 2 grandchildren and it was late in afternoon anyway. I asked why no one had let me know but she obviously didn't know. It's now 9/4/24 and still no prescription . Nothing like this has happened before but I have been in the waiting room and heard people come in complaining about same thing never thinking it would happen to me. So disappointed as now he has no tablets left. Chemist has told me to see if NHS can help but that's more waiting! What's happening to Major Oak Surgery??
Visited April 2024
Review titled Major Oak Medical Practice
Replied on 24 May 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. I am confident that your query has been resolved as your comment was passed to our Operational Manager who called you on the same day explaining our investigation and resolution to your experience. We are always grateful for patient feedback and appreciate the time you have taken to provide this. If you need further discussion, please call me on 01623822303. Kindest regards Jacquie Practice Manager
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Review titled No contact
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2024
Had a telephone appointment today And the doctor didn’t even ring me. I called the receptionist 3 times. Everytime they told me a different story that the gp does the telephone apts between face to face apts And can call until 8pm Despite my apt on my mobile app saying 0915. It is now 19:57 in the evening and no doctor has rang me to review my blood results with me. Utterly disappointed
Visited January 2024
Review titled Major Oak Medical Practice
Replied on 24 May 2024
Dear Patient Thank you for your comments, I am sorry you were dissatisfied with the service you received in regards to your telephone consultation. We are trying our best to improve on this area. If you would like me to look into this specific situation, please contact me on 01623822303. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Thanks Jacquie Practice Manager
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Review titled Wonderful service
Rated 4 stars out of 5
by Lois Hickman - Posted on 14 December 2023
Rang late in the day about my poorly grandaughter. Receptionist was kind, calm and very supportive. She explained there were no appointments but took the details and explained she would speak to the duty doctor and would call. Thankfully she was seen by a doctor. We are very grateful for all the support we were given, it made a big difference to an anxious family. Thank you so much
Visited December 2023
Review titled Major Oak Medical Practice
Replied on 24 May 2024
Thank you so much for your kind comments, these have been passed to the reception team and the doctor. We are always grateful for patient feedback and appreciate your time to let us know about your experience. Kind regards Jacquie Practice Manager
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Review titled Excellent Doctors
Rated 5 stars out of 5
by Mrs Isabelle Benn - Posted on 10 October 2023
Supportive, patient, caring and always go the extra mile. Very lucky to have have this surgery and their staff. Never had a bad experience.
Visited August 2023
Review titled Major Oak Medical Practice
Replied on 24 May 2024
Dear Mrs Benn Thank you for your kind comments, these have been shared with our staff. I am glad that you are happy with our service. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Many thanks Jacquie Practice Manager