Malvern Health Centre
Malvern Health Centre Surgery, Prospect View, 300 Pickersleigh Road, Malvern, Worcestershire, WR14 2GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely valuable practice staff
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2024
During these last few months I have had the misfortune of needing to become a frequent visitor to my GP, albeit mainly via the online triage and telephone service (as well as a few face-to-face visits). The practice was notably timely in its responses to me - the same day and often within a few hours - and the symptoms I presented were easily dealt with via prescriptions which themselves (and the numerous follow-up repeats) were generally available the same day. It is difficult to find fault with treatment I received, including the in-house first touch physiotherapist and the referral he generated to Malvern hospital (for further outpatient physio assessment). I was able to help the surgery by giving focussed information and suggesting which solutions might work (based on previous experience of these recent circumstances but from some years earlier). This meant I got exactly what I needed in terms of information, advice and treatment. Three months later and the temporary problems have abated, probably for good, and a different set of circumstances instead prevailed. I had a bit of a delay in getting a face-to-face appointment this time but that is because the triage process rightly assessed my needs as being less urgent. Today's meeting with a doctor provided me with a sound explanation and summary of my symptoms diagnosed via a set of recent NHS assessments, such that I understand what to do and why (in short, don't worry, not much is wrong, and certainly nothing serious). I think I have been with the practice since about 2012, having "moved" when North End amalgamated - anyway, a decade or more - and I haven't had anything other than good experiences including various things like "well man" assessments, some blood tests, covid shots, probably other things I can't remember. I m not a frequent visitor to the surgery, averaging once a year, or perhaps less frequent (excepting these last few months as mentioned) but the staff have been and continue to be first class.
Visited November 2024
Malvern Health Centre has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by Lynne - Posted on 11 October 2024
Online triage at 8am..a GP appointment at 11.15am. The questions re my recent hospital admittance were answered clearly with patience. He referred me for an ECG at the surgery which I had later in the day. The Doctor, ECG nurse & reception were all very efficient, helpful & friendly.
Visited October 2024
Review titled Malvern Health Centre
Replied on 18 October 2024
Dear Lynne, Thank you for taking the time to write this positive review. Part of the reason triage was put in place was to improve access and help the patient provide more information before seeing the clinician. All our team work very hard to ensure that this system works well for all our patients and staff. It is rewarding to see you found the efficiency and benefit of the system at this time. Sean Whittall Practice Operations Lead Malvern Health Centre
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Review titled Very helpful
Rated 5 stars out of 5
by Donna - Posted on 06 September 2024
I was away and needed a prescription sending to a local pharmacy.The receptionist was very helpful and the pharmacist rang me first thing the next day and arranged for a doctor to issue my prescription. The whole process took less than 12 hours . I was very impressed. Many thanks to all the staff involved
Visited September 2024
Review titled Malvern Health Centre
Replied on 19 September 2024
Dear Donna, Thank you for taking the time to provide this positive feedback. Our non clinical team work very hard behind the scenes in the surgery to provide an efficient and helpful service to all patients. Our Pharmacist, like all our team, understands the importance of medication to our patients and will do their best to ensure a patient doesn't go without. I am glad you were able to obtain your prescription in a timely manner. I will pass on your feedback to the team. Sean Whittall Practice Operations Lead Malvern Health Centre
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Review titled Excellent care by doctor
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2024
Same day appointment. Dr made time to listen, was attentive and caring. Clear explanation of treatment and further investigation. Reassuring yet honest. Amazing doctor could not improve experience.
Visited July 2024
Review titled Malvern Health Centre
Replied on 21 August 2024
Dear Patient, Thank you for taking the time to provide this positive review. We are pleased you were able to receive an exemplary service during your visit to the Surgery. Our Doctors pride themselves on the care they provide so I will feed this back to the team. Sean Whittall Practice Operations Lead Malvern Health Centre
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Review titled Knowledgeable staff
Rated 4 stars out of 5
by Anonymous - Posted on 09 July 2024
The nurse I saw was very professional and helpful, as was the student nurse who helped today. The receptionist was extremely helpful and able to book all the necessary appointments in advance for me.
Visited July 2024
Review titled Malvern Health Centre
Replied on 22 July 2024
Dear Patient, Thank you for taking the time to leave this positive review. It will be rewarding for our student nurse to have this feedback, especially so early on in her career. Our nursing team pride themselves on a caring and professional service to all our patients. Receptionists don't always get good review but are very much a vital cog in the machine. I will pass on your comments to all our team. Sean Whittall Practice Operations Lead
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Review titled Great temporary triage appointment
Rated 4 stars out of 5
by Edward Webb - Posted on 21 June 2024
Got me in to see a doctor away from my own GP , got a check and advice on what to do next putting my mind at ease
Visited June 2024
Review titled Malvern Health Centre
Replied on 25 June 2024
Dear Mr Webb, Thank you for taking time to provide this positive review. Malvern Health Centre offers a service to temporary residents staying in the area who require medical assistance from the clinician and are pleased you were able to make use of this service at this time. Sean Whittall Practice Operations Lead
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Review titled Polite, efficient help from the receptionists
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2024
I needed another prescription for Butec patches. My message was taken by a receptionist and passed on to the prescriber. Next day, another receptionist was able to tell me it had been sent to the pharmacy.
Visited June 2024
Review titled Malvern Health Centre
Replied on 28 June 2024
Dear Patient, Thank you for taking the time to provide positive feedback regarding the Reception team. As the first port of call at the Surgery, we train our Reception team to be understanding, empathetic and caring towards all our patients. We understand medication is a priority to our patients' health and all members of the team do their utmost to ensure patients do not go without medication. Sean Whittall Practice Operations Lead
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2024
Got same day appointment, problem diagnosed, treated with antibiotics, hospital scan arranged as follow up Doctor rang to check on progress and if antibiotics working satisfactorily.
Visited June 2024
Review titled Malvern Health Centre
Replied on 28 June 2024
Dear Patient, Thank you for taking the time to post this positive review. We strive to provide a service of the highest quality care and patient satisfaction. The surgery does their utmost to work alongside advice from secondary care and do any follow up that is communicated to us. Sean Whittall Practice Operations Lead
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Review titled Prompt and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2024
Within 20 minutes of completing the triage form I had a phone call offering me an appointment later that morning.
Visited June 2024
Review titled Malvern Health Centre
Replied on 19 June 2024
Dear Patient, Thank you for taking the time to provide this rating and review. The triage system was introduced to improve accessibility to the GP service and we are pleased you found this on this occasion you used it. Sean Whittall Practice Operations Lead
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Review titled Prompt response age
Rated 5 stars out of 5
by MR E ORGAN - Posted on 12 June 2024
I had a mole on my back that was irregular in shape and rarther large. I went through the online triage and was telephonened by the practice and offered an appointment that morning ing. I attended and after a quick examination was assured all was well.
Visited June 2024
Review titled Malvern Health Centre
Replied on 19 June 2024
Dear Mr Organ Thank you for taking the time to provide this review. We are pleased to see you were able to use our Triage system and achieve the desired outcome. All staff at the surgery work hard to provide a service of satisfaction and high quality care to our patients and it is always rewarding for the team to have positive feedback. Sean Whittall Practice Operations Lead