Malvern Health Centre
Malvern Health Centre Surgery, Prospect View, 300 Pickersleigh Road, Malvern, Worcestershire, WR14 2GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 4 stars out of 5
by Lynne - Posted on 11 October 2024
Online triage at 8am..a GP appointment at 11.15am. The questions re my recent hospital admittance were answered clearly with patience. He referred me for an ECG at the surgery which I had later in the day. The Doctor, ECG nurse & reception were all very efficient, helpful & friendly.
Visited October 2024
Review titled Malvern Health Centre
Replied on 18 October 2024
Dear Lynne, Thank you for taking the time to write this positive review. Part of the reason triage was put in place was to improve access and help the patient provide more information before seeing the clinician. All our team work very hard to ensure that this system works well for all our patients and staff. It is rewarding to see you found the efficiency and benefit of the system at this time. Sean Whittall Practice Operations Lead Malvern Health Centre
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Review titled Very helpful
Rated 5 stars out of 5
by Donna - Posted on 06 September 2024
I was away and needed a prescription sending to a local pharmacy.The receptionist was very helpful and the pharmacist rang me first thing the next day and arranged for a doctor to issue my prescription. The whole process took less than 12 hours . I was very impressed. Many thanks to all the staff involved
Visited September 2024
Review titled Malvern Health Centre
Replied on 19 September 2024
Dear Donna, Thank you for taking the time to provide this positive feedback. Our non clinical team work very hard behind the scenes in the surgery to provide an efficient and helpful service to all patients. Our Pharmacist, like all our team, understands the importance of medication to our patients and will do their best to ensure a patient doesn't go without. I am glad you were able to obtain your prescription in a timely manner. I will pass on your feedback to the team. Sean Whittall Practice Operations Lead Malvern Health Centre
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Review titled Excellent care by doctor
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2024
Same day appointment. Dr made time to listen, was attentive and caring. Clear explanation of treatment and further investigation. Reassuring yet honest. Amazing doctor could not improve experience.
Visited July 2024
Review titled Malvern Health Centre
Replied on 21 August 2024
Dear Patient, Thank you for taking the time to provide this positive review. We are pleased you were able to receive an exemplary service during your visit to the Surgery. Our Doctors pride themselves on the care they provide so I will feed this back to the team. Sean Whittall Practice Operations Lead Malvern Health Centre
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Review titled Knowledgeable staff
Rated 4 stars out of 5
by Anonymous - Posted on 09 July 2024
The nurse I saw was very professional and helpful, as was the student nurse who helped today. The receptionist was extremely helpful and able to book all the necessary appointments in advance for me.
Visited July 2024
Review titled Malvern Health Centre
Replied on 22 July 2024
Dear Patient, Thank you for taking the time to leave this positive review. It will be rewarding for our student nurse to have this feedback, especially so early on in her career. Our nursing team pride themselves on a caring and professional service to all our patients. Receptionists don't always get good review but are very much a vital cog in the machine. I will pass on your comments to all our team. Sean Whittall Practice Operations Lead
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Review titled Great temporary triage appointment
Rated 4 stars out of 5
by Edward Webb - Posted on 21 June 2024
Got me in to see a doctor away from my own GP , got a check and advice on what to do next putting my mind at ease
Visited June 2024
Review titled Malvern Health Centre
Replied on 25 June 2024
Dear Mr Webb, Thank you for taking time to provide this positive review. Malvern Health Centre offers a service to temporary residents staying in the area who require medical assistance from the clinician and are pleased you were able to make use of this service at this time. Sean Whittall Practice Operations Lead
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Review titled Polite, efficient help from the receptionists
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2024
I needed another prescription for Butec patches. My message was taken by a receptionist and passed on to the prescriber. Next day, another receptionist was able to tell me it had been sent to the pharmacy.
Visited June 2024
Review titled Malvern Health Centre
Replied on 28 June 2024
Dear Patient, Thank you for taking the time to provide positive feedback regarding the Reception team. As the first port of call at the Surgery, we train our Reception team to be understanding, empathetic and caring towards all our patients. We understand medication is a priority to our patients' health and all members of the team do their utmost to ensure patients do not go without medication. Sean Whittall Practice Operations Lead
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2024
Got same day appointment, problem diagnosed, treated with antibiotics, hospital scan arranged as follow up Doctor rang to check on progress and if antibiotics working satisfactorily.
Visited June 2024
Review titled Malvern Health Centre
Replied on 28 June 2024
Dear Patient, Thank you for taking the time to post this positive review. We strive to provide a service of the highest quality care and patient satisfaction. The surgery does their utmost to work alongside advice from secondary care and do any follow up that is communicated to us. Sean Whittall Practice Operations Lead
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Review titled Prompt and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2024
Within 20 minutes of completing the triage form I had a phone call offering me an appointment later that morning.
Visited June 2024
Review titled Malvern Health Centre
Replied on 19 June 2024
Dear Patient, Thank you for taking the time to provide this rating and review. The triage system was introduced to improve accessibility to the GP service and we are pleased you found this on this occasion you used it. Sean Whittall Practice Operations Lead
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Review titled Prompt response age
Rated 5 stars out of 5
by MR E ORGAN - Posted on 12 June 2024
I had a mole on my back that was irregular in shape and rarther large. I went through the online triage and was telephonened by the practice and offered an appointment that morning ing. I attended and after a quick examination was assured all was well.
Visited June 2024
Review titled Malvern Health Centre
Replied on 19 June 2024
Dear Mr Organ Thank you for taking the time to provide this review. We are pleased to see you were able to use our Triage system and achieve the desired outcome. All staff at the surgery work hard to provide a service of satisfaction and high quality care to our patients and it is always rewarding for the team to have positive feedback. Sean Whittall Practice Operations Lead
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Review titled Great customer service
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2024
I made an online request at 7am, by 8am I’d been asked to call in to book an appointment. I was seen by the GP at 9.20. And had the medicine in my hand by 9.45.
Visited May 2024
Review titled Malvern Health Centre
Replied on 10 May 2024
Dear Anonymous, Thank you for taking the time to provide a positive review. We feel the triage system has vastly improved the access to the surgery for our patients along side the service we provide. It is pleasing to see you had such an efficient service and had the outcome you desired in a timely manner. Sean Whittall Practice Operations Lead