Malvern Health Centre
Malvern Health Centre Surgery, Prospect View, 300 Pickersleigh Road, Malvern, Worcestershire, WR14 2GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Knowledgeable staff
Rated 4 stars out of 5
by Anonymous - Posted on 09 July 2024
The nurse I saw was very professional and helpful, as was the student nurse who helped today. The receptionist was extremely helpful and able to book all the necessary appointments in advance for me.
Visited July 2024
Malvern Health Centre has not yet replied.
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Review titled Great temporary triage appointment
Rated 4 stars out of 5
by Edward Webb - Posted on 21 June 2024
Got me in to see a doctor away from my own GP , got a check and advice on what to do next putting my mind at ease
Visited June 2024
Review titled Malvern Health Centre
Replied on 25 June 2024
Dear Mr Webb, Thank you for taking time to provide this positive review. Malvern Health Centre offers a service to temporary residents staying in the area who require medical assistance from the clinician and are pleased you were able to make use of this service at this time. Sean Whittall Practice Operations Lead
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Review titled Polite, efficient help from the receptionists
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2024
I needed another prescription for Butec patches. My message was taken by a receptionist and passed on to the prescriber. Next day, another receptionist was able to tell me it had been sent to the pharmacy.
Visited June 2024
Review titled Malvern Health Centre
Replied on 28 June 2024
Dear Patient, Thank you for taking the time to provide positive feedback regarding the Reception team. As the first port of call at the Surgery, we train our Reception team to be understanding, empathetic and caring towards all our patients. We understand medication is a priority to our patients' health and all members of the team do their utmost to ensure patients do not go without medication. Sean Whittall Practice Operations Lead
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2024
Got same day appointment, problem diagnosed, treated with antibiotics, hospital scan arranged as follow up Doctor rang to check on progress and if antibiotics working satisfactorily.
Visited June 2024
Review titled Malvern Health Centre
Replied on 28 June 2024
Dear Patient, Thank you for taking the time to post this positive review. We strive to provide a service of the highest quality care and patient satisfaction. The surgery does their utmost to work alongside advice from secondary care and do any follow up that is communicated to us. Sean Whittall Practice Operations Lead
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Review titled Prompt and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2024
Within 20 minutes of completing the triage form I had a phone call offering me an appointment later that morning.
Visited June 2024
Review titled Malvern Health Centre
Replied on 19 June 2024
Dear Patient, Thank you for taking the time to provide this rating and review. The triage system was introduced to improve accessibility to the GP service and we are pleased you found this on this occasion you used it. Sean Whittall Practice Operations Lead
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Review titled Prompt response age
Rated 5 stars out of 5
by MR E ORGAN - Posted on 12 June 2024
I had a mole on my back that was irregular in shape and rarther large. I went through the online triage and was telephonened by the practice and offered an appointment that morning ing. I attended and after a quick examination was assured all was well.
Visited June 2024
Review titled Malvern Health Centre
Replied on 19 June 2024
Dear Mr Organ Thank you for taking the time to provide this review. We are pleased to see you were able to use our Triage system and achieve the desired outcome. All staff at the surgery work hard to provide a service of satisfaction and high quality care to our patients and it is always rewarding for the team to have positive feedback. Sean Whittall Practice Operations Lead
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Review titled Great customer service
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2024
I made an online request at 7am, by 8am I’d been asked to call in to book an appointment. I was seen by the GP at 9.20. And had the medicine in my hand by 9.45.
Visited May 2024
Review titled Malvern Health Centre
Replied on 10 May 2024
Dear Anonymous, Thank you for taking the time to provide a positive review. We feel the triage system has vastly improved the access to the surgery for our patients along side the service we provide. It is pleasing to see you had such an efficient service and had the outcome you desired in a timely manner. Sean Whittall Practice Operations Lead
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Review titled Good and efficient
Rated 3 stars out of 5
by B J Dymock - Posted on 07 May 2024
Receptionist on calling for appt very helpful and kind, not always the case.dr was efficient, friendly, listened and I did not feel hurried to the door!!
Visited May 2024
Review titled Malvern Health Centre
Replied on 10 May 2024
Dear B Dymock, Thank you for taking the time to review the Practice. All our team pride themselves on the service we provide to the patient. We encourage all staff to empathetic and helpful to our patients who access the surgery. I will pass on your feedback. Sean Whittall Practice Operations Lead
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Review titled Quick and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2024
I used the online service to book an appointment and received a phone call about an hour later, giving me an appointment for later that morning. I was seen within a short time of arriving.
Visited May 2024
Review titled Malvern Health Centre
Replied on 10 May 2024
Dear Anonymous, Thank you for taking the time to post a review of your experience. We feel the triage system has improved the access to the surgery, as well as the quality of the service we can provide to our patients. It is pleasing to see you found the system to be accessible and efficient. Sean Whittall Practice Operations Lead
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Review titled Great Staff
Rated 5 stars out of 5
by Chloe Bradshaw-Lee - Posted on 14 May 2024
Took my daughter in and the Advanced Clinical Practitioner we saw was incredible, she was very friendly and great with her.
Visited May 2024
Review titled Malvern Health Centre
Replied on 17 May 2024
Dear Chloe, Thank you for taking the time to post this positive review. Our Advanced Clinical Practitioner is very experienced and qualified clinician who takes a lot of pride in providing a caring and satisfying service to her patients. As they are also new to the team, this will be pleasing for her to see so I will make sure to pass your feedback. Sean Whittall Practice Operations Lead