Malvern Health Centre
Malvern Health Centre Surgery, Prospect View, 300 Pickersleigh Road, Malvern, Worcestershire, WR14 2GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Adrian - Posted on 30 April 2024
Was seen in person the same day I applied on line. Was given medication quickly . I felt like I was treated well.
Visited April 2024
Review titled Malvern Health Centre
Replied on 01 May 2024
Dear Adrian, Thank you for taking the time to post this positive review. In the last year we have modified our appointment system to a total triage system to try and improve access as well as coping with the demand on the surgery. We encourage all our clinicians to be professional, caring and empathetic. It is satisfying to see that you had a positive experience and received the treatment you needed at the time. Sean Whittall Practice Operations Lead
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Review titled lack of emotion
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2024
durin this appointment i felt that my thoughts and feelings were not accounted for. i diagnosed myself with the illness and requested a referral to which i was shut down, given antibiotics and out of the room within 3 minutes. barely given a chance to explain my symptoms and how i was feeling and after me saying i felt it wasn’t the diagnosis i thought i felt shooed away saying that it was and that the antibiotics were immediately sent to the pharmacy attached to the building, not even checking where i would be going to collect the prescription as it wouldn’t have been that one.
Visited April 2024
Review titled Malvern Health Centre
Replied on 10 May 2024
Dear Anonymous, Thank you for taking the time to provide some feedback on your experience. I am sorry to hear that the service you received was not satisfactory to you on this occasion. We encourage all our clinical staff to be empathetic and understanding of all patients clinical needs, so it is disappointing to see that you did not feel listened to and you did not receive the outcome you were expecting. If you would like to discuss this further or obtain a second opinion from another clinician, please do not hesitate to contact the surgery and ask to speak to myself. Sean Whittall Practice Operations Lead
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Review titled Helpful Staff
Rated 5 stars out of 5
by Rebecca - Posted on 25 March 2024
Whenever I have contacted the GP service the receptionists have been able to sort out my query, if that was not the case then they knew what the next step is in getting a resolution.
Visited March 2024
Review titled Malvern Health Centre
Replied on 27 March 2024
Dear Rebecca, Thank you for taking the time to post a review. It is pleasing to hear such positive feedback about our hard working reception team. It will be morale boosting for them to receive this feedback. Sean Whittall Practice Operations Lead
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Review titled Prompt Service
Rated 4 stars out of 5
by Sylvia Clarke - Posted on 25 March 2024
I did an online triage at 8 am and was called with an appointment for 9.30 am on the same day. Very reassuring and I was happy to get seen and to put my mind at rest. I found the form quite straight forward and I can happily say I received good service today.
Visited March 2024
Review titled Malvern Health Centre
Replied on 27 March 2024
Dear Mrs Clarke, Thank you for taking the time to review the Practice. We are pleased you were able to utilise the triage system effectively today. We are always striving to provide a satisfactory service to our patients and are glad you had a good experience today. We will pass this onto the team. Sean Whittall Practice Operations Lead
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Review titled Great doctors
Rated 5 stars out of 5
by Jan - Posted on 29 March 2024
All through my treatment I've had the best experience I could of had my doctor,my doctor has been with me and still is every step of the way she's is kind caring supportive and been a constant support for me. She's always available for me to talk to ,help me cope, I will never been able to thank her enough ,words are not enough. Also the nurse is excellent.
Visited March 2024
Review titled Malvern Health Centre
Replied on 03 April 2024
Dear Jan, Thank you for taking the time to review the Practice. Our clinical team pride themselves on the clinical care they give our patients and strive to provide an accessible and high quality service to our patients. We are pleased to hear that you had a positive experience. Sean Whittall Practice Operations Lead
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Review titled Efficient, professional, empathetic support
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2024
Despite the doctor being curt and unfriendly initially, she warmed up and discussed my issue thoroughly and sensitively without judgement or berating my excessive excersising event. She made the path of recovery very clear and gave good advice regarding pain killers.
Visited March 2024
Review titled Malvern Health Centre
Replied on 27 March 2024
Thank you for taking the time to post a review of the Practice. All our GPs pride themselves on the service they provide to their patients so I will share this feedback with them. We are glad you were able to receive sound medical advice. Sean Whittall Practice Operations Lead
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2023
I have had several health issues this year, all have been dealt with with professional compassion and efficiency. I have used the online triage on several occasions and each time felt confident that the staff have directed appropriate treatment including F2F with a doctor where required. Reception and admin staff have been nothing but courteous and helpful when I have had to speak to them. Nurses and health assistants too. The appointments and checking in systems work well. I am an older person and wholeheartedly welcome remote reporting and consultation where appropriate to allow more efficient use of staff time. Thank you.
Visited September 2023
Review titled Malvern Health Centre
Replied on 27 March 2024
Thank you for taking the time to review the Practice. As a surgery we strive to provide an accessible service, as well as a service of quality to our patients. It is rewarding to see that you have had a positive experience with all facets of our hard working team and they will be pleased to hear this feedback. Sean Whittall Practice Operations Lead
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Review titled Very professional practice
Rated 5 stars out of 5
by David Payne - Posted on 21 September 2023
Having a number of health issues at my very mature age, I can state that I have always received the most professional care at this practice. Yes I would like more convenience and speed and a personal doctor, however times change and demand increases. So I have learned that patents require patience when needing to use this practice and when my needs have been urgent, a couple of times this year, I have used 111 with great success and outcomes. Of course much can be improved in our NHS, however under all the circumstances, this practice is wonderful, all the more so because of the excellent doctors and staff. Sincere thanks!
Visited September 2023
Review titled Malvern Health Centre
Replied on 25 September 2023
Dear David Payne, Thank you for taking time out of your day to write this positive review. As a surgery we endeavour to offer patients continuity with their GP but if a patients need is of greater urgency, we will offer a different GP to ensure the patient is seen sooner. I will feed this back to our clinician team, it is always nice to start the week on a positive. Kind regards, Sean Whittall Practice Operations Lead
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
The doctors seem to work more from home these days so impossible to get a appointment and when you do it’s only telephone consultation’s and as for the receptionist’s they are so short and makes you feel like you’re in the wrong for asking for help or advice. And upon waiting for a telephone call from the GP if you miss the call they don’t ring back, this happened to me and when I rang back saying I missed the call the receptionist said I had to book another appointment which took another 2 weeks. This is appalling service and I feel for the people that really do need help weather this is for mental health wellness or just feeling unwell, I can say my personal opinion is this triage system doesn’t work. And upon a rare occasion you do get a appointment personally I have had to cancel as I work full time and the GP surgery seem to think I can just leave my work to attend with minimal notice.
Visited August 2023
Review titled Malvern Health Centre
Replied on 21 August 2023
Dear Anonymous, Thank you for your feedback. All triage requests are reviewed by a GP Partner at the Practice who then triages accordingly and advises what appointment should be allocated. If you would like to discuss this further, please contact the Practice and ask to speak to Sean Whittall, Complaints Lead.
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Review titled Great Practice
Rated 5 stars out of 5
by FD - Posted on 08 June 2023
I want to express how brilliant Malvern Health Centre are. I have responsibility for my 93 year old mother & all the staff I have spoken to in the last 5 years have always been so considerate, efficient & provide exemplary care for her. Recently I had to contact them while I was away abroad & the online triage is a fantastic system & I was called by a GP twice while away to discuss the concern, and they went above & beyond to care for my mother’s needs. Nothing but praise for the Malvern Health Centre team.
Visited June 2023
Malvern Health Centre has not yet replied.