Malvern Health Centre
Malvern Health Centre Surgery, Prospect View, 300 Pickersleigh Road, Malvern, Worcestershire, WR14 2GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent COVID Service
Rated 5 stars out of 5
by Bernard Disley - Posted on 29 April 2024
Our spring booster for COVID was given by Malvern Health Centre staff in an exemplary way. The service was very well organised, fast and the vaccine efficiently administered. Well done to all involved! We really appreciate our treatment.
Visited April 2024
Review titled Malvern Health Centre
Replied on 01 May 2024
Dear Mr Disley, Thank you for your positive feedback regarding the Covid clinic. We understand that these clinics have the chance of becoming very busy and could be stressful for patients and staff alike. Due to this a lot of planning goes into these clinics to ensure a smooth, efficient and flowing system throughout the day. It is satisfying for the team to see that you had a good and stress-free experience. Sean Whittall Practice Operations Lead
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
The doctor quickly found the reason for my illness and immediately contacted the hospital to arrange for admittance. He was friendly and explained my symptoms and what he was doing in great detail.
Visited April 2024
Review titled Malvern Health Centre
Replied on 19 April 2024
Dear Anonymous, Thank you for taking the time to provide such a positive review. All our GPs take pride in the service they provide to our patients and aim to provide service of the highest quality. We will pass on your feedback. Sean Whittall Practice Operations Lead
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Review titled Best practice
Rated 5 stars out of 5
by Miss Tracey Lane - Posted on 09 April 2024
I booked my appointment online and within 15 minutes I had the surgery phone and offered me an appointment in 10 minutes time. I was blown away by the speed and the Doctor was amazing. Very thorough, kind and put me at ease straight away. Mind you every doctor there has done the same and are exceptional. I am very happy with what's happening next and feel I was listened too. Fantastic Practice, brilliant pharmacy, awesome people, just the best.
Visited April 2024
Review titled Malvern Health Centre
Replied on 11 April 2024
Dear Miss Lane, Thank you for taking the time to post such a lovely review. For the last year we have changed to a Triage system to improve accessibility to the surgery, amongst other advantages. It is rewarding for us to see you were dealt with in such an efficient time frame. Patient care is of the utmost priority and we are glad you had a good experience. I will pass your feedback on. Sean Whittall Practice Operations Lead
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Review titled COVID Spring Booster
Rated 5 stars out of 5
by Kevin Douglas - Posted on 30 April 2024
Brilliant service on Saturday morning 27th April. Well organised. In and out in no time. Well done.
Visited April 2024
Review titled Malvern Health Centre
Replied on 01 May 2024
Dear Mr Douglas, Thank you for your positive feedback regarding the Covid clinic. We understand that these clinics have the chance of becoming very busy and could be stressful for patients and staff alike. Due to this a lot of planning goes into these clinics to ensure a smooth, efficient and flowing system throughout the day. It is satisfying for the team to see that you had a good and stress-free experience. Sean Whittall Practice Operations Lead
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Review titled Wonderful service across the entire practice
Rated 5 stars out of 5
by David knight - Posted on 26 April 2024
I feel humbled to always be treated with such courtesy and kindness from everyone on the team. From the initial contact to being seen by a lovely, helpful Doctor took 90 minutes.
Visited April 2024
Review titled Malvern Health Centre
Replied on 01 May 2024
Dear Mr Knight, Thank you for taking the time to provide a positive review. Everyone at the surgery is encouraged to provide an service of the highest quality of care and patient care is the highest priority. It is pleasing to see you had an efficient experience and received the necessary treatment on the same day. I will pass this onto the GP. Sean Whittall Practice Operations Lead
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Review titled Really professional staff and great practice
Rated 5 stars out of 5
by Elizabeth Lawrence-Fielden - Posted on 09 April 2024
Really thorough with examination to determine best treatment. I saw the nurse and a doctor was called in as she thought further investigation was needed.
Visited April 2024
Review titled Malvern Health Centre
Replied on 10 April 2024
Dear Mrs Lawrence-Fielden, Thank you for taking the time to review the Practice. We are pleased to hear you had a good positive experience with both the GP and Nurse. All our clinicians pride themselves on the clinical service they provide. I will pass this on to the clinicians who you saw. Sean Whittall Practice Operations Lead
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Review titled Good practice
Rated 4 stars out of 5
by Adrian - Posted on 30 April 2024
Was seen in person the same day I applied on line. Was given medication quickly . I felt like I was treated well.
Visited April 2024
Review titled Malvern Health Centre
Replied on 01 May 2024
Dear Adrian, Thank you for taking the time to post this positive review. In the last year we have modified our appointment system to a total triage system to try and improve access as well as coping with the demand on the surgery. We encourage all our clinicians to be professional, caring and empathetic. It is satisfying to see that you had a positive experience and received the treatment you needed at the time. Sean Whittall Practice Operations Lead
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Review titled lack of emotion
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2024
durin this appointment i felt that my thoughts and feelings were not accounted for. i diagnosed myself with the illness and requested a referral to which i was shut down, given antibiotics and out of the room within 3 minutes. barely given a chance to explain my symptoms and how i was feeling and after me saying i felt it wasn’t the diagnosis i thought i felt shooed away saying that it was and that the antibiotics were immediately sent to the pharmacy attached to the building, not even checking where i would be going to collect the prescription as it wouldn’t have been that one.
Visited April 2024
Review titled Malvern Health Centre
Replied on 10 May 2024
Dear Anonymous, Thank you for taking the time to provide some feedback on your experience. I am sorry to hear that the service you received was not satisfactory to you on this occasion. We encourage all our clinical staff to be empathetic and understanding of all patients clinical needs, so it is disappointing to see that you did not feel listened to and you did not receive the outcome you were expecting. If you would like to discuss this further or obtain a second opinion from another clinician, please do not hesitate to contact the surgery and ask to speak to myself. Sean Whittall Practice Operations Lead
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Review titled Helpful Staff
Rated 5 stars out of 5
by Rebecca - Posted on 25 March 2024
Whenever I have contacted the GP service the receptionists have been able to sort out my query, if that was not the case then they knew what the next step is in getting a resolution.
Visited March 2024
Review titled Malvern Health Centre
Replied on 27 March 2024
Dear Rebecca, Thank you for taking the time to post a review. It is pleasing to hear such positive feedback about our hard working reception team. It will be morale boosting for them to receive this feedback. Sean Whittall Practice Operations Lead
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Review titled Prompt Service
Rated 4 stars out of 5
by Sylvia Clarke - Posted on 25 March 2024
I did an online triage at 8 am and was called with an appointment for 9.30 am on the same day. Very reassuring and I was happy to get seen and to put my mind at rest. I found the form quite straight forward and I can happily say I received good service today.
Visited March 2024
Review titled Malvern Health Centre
Replied on 27 March 2024
Dear Mrs Clarke, Thank you for taking the time to review the Practice. We are pleased you were able to utilise the triage system effectively today. We are always striving to provide a satisfactory service to our patients and are glad you had a good experience today. We will pass this onto the team. Sean Whittall Practice Operations Lead