Mannamead Surgery
Mannamead Surgery, 22 Eggbuckland Road, Mannamead, Plymouth, Devon, PL3 5HEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No GP appointments left for the day
Rated 1 star out of 5
by Rich - Posted on 16 September 2024
There is something majorly wrong with the NHS when you speak to a nurse on NHS 111 who says you need to speak to a GP today. When you finally get through to the practice, 14 calls later and 1 hour 20 minutes on hold, you are told that there are no appointments left for the day.
Visited September 2024
Review titled Mannamead Surgery
Replied on 23 September 2024
Thank you for taking the time to leave a comment on our page. Mayflower are sorry to see that you have not had a good experience. In order for us to investigate please could you reach out and email us on d-icb.mayflower.feedback@nhs.net. The team would be happy to investigate. The Mayflower group are working with the new provider to return to a traditional model, which will mean access to your site, via phone, front desk or eConsultation.
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Review titled Sorry we're busy go away
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2024
I'm trying and failing to get a follow up appointment for a condition that has been ongoing but now getting worse. What is the point of an online econsult system that you turn off when you feel like it, and a phone system that's permanently engaged? I cannot believe that it says here you're taking on new patients, when you cannot service the ones you already have.
Visited September 2024
Review titled Mannamead Surgery
Replied on 23 September 2024
Thank you for taking the time to leave a comment on our page. Mayflower are sorry to see that you have not had a good experience. In order for us to investigate please could you reach out and email us on d-icb.mayflower.feedback@nhs.net. The team would be happy to investigate. The Mayflower group are working with the new provider to return to a traditional model, which will mean access to your site, via phone, front desk or eConsultation.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 06 August 2024
Terrible service. Trying to do an e-consult. System off line even though supposed to be on line from 8am. It is now 9am been trying for almost 1 hr. Tried to call practice instead via phone system but continually cut off so can't get through. How is this good practice? Couple of weeks ago, tried to order repeat meds over the phone (as website says you can call). Waited 40 mins on hold to get through to pharmacy only to be told that you can't order over the phone unless housebound. Where on your system does it advise this? Could have saved your patients a long telephone wait, for nothing. Had to take time out of my work to call into practice instead! I submitted a complaint on line and advised will get a response within 48hrs. It is now weeks ago and heard absolutely nothing! Submitted another email this morning. Will I get a response to this one, I wonder. Seriously considering changing practices as service currently is appalling.
Visited August 2024
Review titled Mannamead Surgery
Replied on 23 September 2024
Thank you for taking the time to leave a comment on our page. Mayflower are sorry to see that you have not had a good experience. In order for us to investigate please could you reach out and email us on d-icb.mayflower.feedback@nhs.net. The team would be happy to investigate. The Mayflower group are working with the new provider to return to a traditional model, which will mean access to your site, via phone, front desk or eConsultation.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2024
I was excited to hear about all the chages that were meant to be happening but it’s only got worse. After patient feedback I was told it would be easier to get in touch, I was wrong. No one is replying to my email after well over a week and when I call I just get “sorry, we are too busy to answer the phone, call back later,” then it cuts off. Terrible service for someone anxiously waiting for results a month on. I feel invisible and will be moving myself and our family to another surgery. I’ve been with Mannamead for 50 years…so sad it’s come to this
Visited August 2024
Review titled Mannamead Surgery
Replied on 23 September 2024
Thank you for taking the time to leave a comment on our page. Mayflower are sorry to see that you have not had a good experience. In order for us to investigate please could you reach out and email us on d-icb.mayflower.feedback@nhs.net. The team would be happy to investigate. The Mayflower group are working with the new provider to return to a traditional model, which will mean access to your site, via phone, front desk or eConsultation.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 29 August 2024
Try to contact by telephone, get message 'all consultants busy, try again later' and cut off. Try econsult, if after 12.00, no option it's closed for consultants to review. No option for full health check given on econsult. Mayflower has put Sterling Rd surgery at the top of list so everything gets referred to them, if you have no transport and on other side of Plymouth this is not a good situation. What on earth is happening to Dr's surgeries? Are they all this bad? Or is it just Mayflower surgeries?
Visited July 2024
Review titled Mannamead Surgery
Replied on 23 September 2024
Thank you for taking the time to leave a comment on our page. Mayflower are sorry to see that you have not had a good experience. In order for us to investigate please could you reach out and email us on d-icb.mayflower.feedback@nhs.net. The team would be happy to investigate. The Mayflower group are working with the new provider to return to a traditional model, which will mean access to your site, via phone, front desk or eConsultation.
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Review titled Disappointed
Rated 1 star out of 5
by Don Shenton - Posted on 04 April 2024
Once a great? Kept waiting over 30mins from appointent time. Medication Assessment which was to have blood taken all took less than 10min. Technician advised he was with another patient for (45min)! ? More like lunch, Patient time is valuable too (I would have been sent away if I was late!) this was after notifying receptionist twice of delay, Medication not mentioned ?
Visited April 2024
Review titled Mannamead Surgery
Replied on 22 April 2024
Mayflower, are sorry to hear of your recent visit with the surgery, was disappointing. Our clinical staff work hard to keep to time but often there are emergencies that require the immediate attention and a delay in seeing the next patient. It is important that we investigate this for you, please could we ask you to reach out to our governance team on, d-icb.mayflower.feedback@nhs.net Who will happily look into this for you, in more detail. Many Thanks, Mayflower Medical group
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Review titled Above and beyond
Rated 5 stars out of 5
by Theresa - Posted on 12 April 2024
I just want to say Thank You for the last couple of weeks; to a truly amazing doctor who gave me time and respect, followed through on everything discussed including an MRI referral (which I’ve also already had today). And to your nurse clinicians who have treated me with patience and kindness, given great advice and one in particular who I saw twice for treatment… we even had a few laughs! In a time when there is so much pressure and negativity, I just wanted to say thank you all for going above and beyond and making me feel like a worthy human again.
Visited April 2024
Review titled Mannamead Surgery
Replied on 22 April 2024
Thank you for taking the time to leave a positive review on our page. The Mayflower team will make sure that this is passed onto the Mannamead surgery team. Many Thanks, Mayflower Medical group
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Review titled Communication failure
Rated 2 stars out of 5
by George Moore - Posted on 26 April 2024
Having taken a prescription renewal to the Mannamead surgery, handed it over to the receptionist on the 15th April, I expected my elected pharmacy to notify me it was ready to be collected. Having heard nothing, I visited the surgery on the 26th April, told to contact the Stirling Road surgery, which I did, only to be told my request had not been forwarded. I thought "mistakenly" that by handing over the request matters would progress. This was not the case however. I then had to process my request on an urgent basis. Finally getting a result. There are apps etc, however it would seem hand delivery of documentation is no longer acceptable, or subject to the transmitting of information being lost or ignored. How can you justify that your receptionists cannot be trusted to carry out a simple task such as this.
Visited April 2024
Review titled Mannamead Surgery
Replied on 02 May 2024
Thank you for leaving a comment on our page. Mayflower are sorry to hear this feedback regarding your prescription. The team have a clear process that is followed, across the five sites. There is also lots of ways in which you can request your prescription, which we can share with you. It is important that we investigate you concerns. Please could you reach out to the governance team on - d-icb.mayflower.feedback@nhs.net . Thank you Mayflower Medical Group
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Review titled Out of hours service not fit for purpose
Rated 1 star out of 5
by Mary P - Posted on 01 April 2024
My son is extremely unwell, called NHS 111 yesterday and was assessed as needing to speak to a clinician which he eventually did and was told that he needed to be seen at a face to face appointment and would receive a callback before midnight with the appointment details. No callback so he's having to run the whole gauntlet again today, what's the point in handing a massive contract to a private equity company who the fail to deliver the care that people need? This is also why A &E is overrun.
Visited March 2024
Review titled Mannamead Surgery
Replied on 01 April 2024
Dear Mary, We are sorry to hear that this has happened. The surgery are not open over the Easter Bank Holidays, the contact that you had was with an out of hours provider, not the surgery. Would you like us to see if we can find the contact details for you to report this back to the 111 service. If you find that you need further support for your son, the surgery will be open again, tomorrow morning from 8am. Many thanks, Mayflower Medical group.
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Review titled Really worried and dissapointed.
Rated 2 stars out of 5
by Brian Gregory - Posted on 09 February 2024
Until a couple of months ago I was happy with the surgery. Concerning any issues that arose, it was possible to see a receptionist who would sort things out. However, on my last visit on 29th January 2023, I was advised to ring 01752982200 or the email address stated to request further medication. It has been prescribed for three months now. Being away from Plymouth for nine days necessitated a request to get a prescription earlier than normal. I tried both courses of action without success. Cut off from the telephone number after holding on without speaking to anyone. Subsequently, I tried the email address and found it to be unfathomable. The only thing I can try now is to write a letter to my doctor and take it to the surgery. I do not expect an immediate response as they are extremely busy. Both the doctors and receptionists work hard to try and make things work. However, the NHS system as it stands, is not fit for purpose, unfortunately, that reflects on the Mannamead Surgery. As I am waiting for heart surgery and my additional medication is due to run out in 4 days I am extremely worried.
Visited January 2024
Review titled Mannamead Surgery
Replied on 12 February 2024
Dear Mr Gregory, Thank you for your feedback. It was lovely to speak with you this afternoon to resolve your issue. Please do not hesitate to contact me should you have any further problems. Kind regards, Jo Beniston, Head of Clinical Governance d-icb.mayflower.feedback@nhs.net