Manor Park Surgery
Bellmount Close, Bramley, Leeds, West Yorkshire, LS13 2UPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing Doctor
Rated 5 stars out of 5
by Kioune Quirke - Posted on 24 June 2024
Just come back from my doctor's appointment at Manor Park surgery in Bramley. The doctor was thorough and was decisive at the same time. He explained clearly to me what the causes of the problem could be and what red flags I should watch out for. He explained what he was prescribing, and what the next steps would be (how long it should take to see an improvement and, if symptoms persisted or worsened, what to do next). I felt totally reassured in the hands of a very highly competent professional. A credit to a very well-run practice. Worth noting that I phoned at 8.00am for an appointment and got seen at 9.00am on the same day. Many thanks.
Visited June 2024
Review titled Manor Park Surgery
Replied on 24 June 2024
Dear Kioune, Thank you very much for your positive and kind feedback. I am pleased to hear you had a positive experience during a consultation with one of our doctors and that he was able to explain things clearly to you and reassure you. It is also great to hear that you were able to obtain a same day appointment. I will share your lovely feedback with the team and pass on your compliments to the doctor. Kind regards Lucy Jones Patient Experience Manager
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Review titled a couple of G P s very good 2pretty good others not seen
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2024
CQC review said that improvement needed for patients with long term conditions, it would appear that that is still the case in our experience. Our son has had a condition that has required care for for over 30 years and we have been at different practices during that time (moved areas) . He has been seen twice face to face by a doctor over the last ten years due to him becoming housebound. Telephone consultations can be difficult due to communication problems and generally run out of time before anything constructive transpires. If follow up needed it is up to us to but it would be good if the surgery checked up to see if all was OK. Probable move imminent with hope that we find some imnprovement in future practice.
Visited May 2024
Review titled Manor Park Surgery
Replied on 11 June 2024
Dear Patient Thank you for your feedback. I am sincerely sorry if we have fallen short of the standard of care that we aspire to deliver to our patients. Due to your anonymity I am unable to investigate what has happened. If possible, I would like you to contact myself at the practice by phone/email/in person. If I am not available, please leave your contact details and I will call you. Best Wishes Claire Turnbull Practice Manager
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Review titled Fabulous GP
Rated 5 stars out of 5
by Mary - Posted on 10 April 2024
I attended the practice to request painkillers to help with pain following an accident that had happened to me last week. The GP I saw was wonderful… she examined me thoroughly, she explained things clearly to me, she answered all my questions. She was careful and kind and, as a result of her investigations and actions, I know that I will definitely make a full recovery. Brilliant treatment from a perfect GP… it’s a shame I can’t name her here but I did email to thank her.
Visited April 2024
Review titled Manor Park Surgery
Replied on 11 April 2024
Dear Mary, Thank you for your kind feedback. I am pleased to hear you received brilliant treatment from one of our doctors and that she explained things clearly to you. We will share your positive feedback with the doctor that you saw and with the rest of the team. Kind regards Lucy Jones Patient Experience Manager
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Review titled Medication review
Rated 5 stars out of 5
by Janette - Posted on 02 April 2024
Dr. listened to my concerns re my current medication. We discussed alternatives. An exceptional practice with exceptional staff. Have used many of this practices services and each and every time my family have received the most outstanding treatment. Thank you!
Visited April 2024
Review titled Manor Park Surgery
Replied on 04 April 2024
Dear Janette, Thank you so much for your kind review which we will share with our team. I am pleased you felt the doctor listened to your concerns and that you feel we are an exceptional practice with exceptional staff. Kind regards Lucy Jones Patient Experience Manager
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Review titled Health Heroes!
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
I make regular visits to Manor Park Surgery as a result of various health conditions. My wife needed acute care this month owing to an infection. It is difficult to write specifically without seeming patronising. I would therefore just say the the staff are unfailingly kind and helpful, the doctors work extremely hard for their patients, and the care we receive is first rate. They really are "Health Heroes".
Visited July 2023
Review titled Manor Park Surgery
Replied on 10 July 2023
Dear patient, Thank you very much for your positive feedback. I am so pleased to hear that you and your wife have had a great experience at the surgery and that you feel the care that you receive is excellent. I will pass on your kind words to the staff. Kind regards Lucy Jones Patient Experience Manager
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Review titled Fab!
Rated 5 stars out of 5
by Jenny Bateman - Posted on 26 July 2023
I never have a problem getting an appointment, do have to stay on the line for an age before it gets answered but, as with all nhs services, understaffed and overworked. I get it. I saw a Gp today as I was experiencing a very upset tummy. The GP was attentive, sensitive and kind, he made me feel really listened to. I left with lots of helpful and useful information and good advice. Thank you so much, I know how busy you all are but you’re providing an excellent service!
Visited July 2023
Review titled Manor Park Surgery
Replied on 07 August 2023
Dear Jenny, Thank you so much for your kind review. I am pleased to hear you are happy with your recent doctors appointment and that he was attentive to your concerns. I am sorry to hear you have experienced long call wait times, which can be affected by staff absences and a high demand for appointments. We do have an online booking service called PATCHs which is an e-consult form that you can fill out via our practice website between 8-2pm Monday to Friday without the need to wait on the telephones, if you would prefer to try this. I will ensure your lovely feedback is shared with our teams. Kind regards Lucy Jones Patient Experience Manager Manor Park Surgery
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Review titled Pensioner left with no medication
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
I am a known sufferer of IBS. Recently having uncontrollable flare ups. Doctor can’t prescribe anything but expects me to purchase over counter. What part of poor does he not understand? So now I am either bleeding from back passage or upon standing have poo running down my legs.
Visited July 2023
Review titled Manor Park Surgery
Replied on 18 July 2023
Dear patient, thank you for your feedback. I am sorry to hear you are unsatisfied with your recent experience at the surgery and that you are unable to purchase over the counter treatment for your IBS. I appreciate this may be causing you some distress. I will feedback your comments to the team, however, as you have chosen to stay anonymous, I am unable to contact you to discuss this further. If you could call or email the practice with your contact details, I would be more than happy to give you a call to discuss this further and to try to resolve your concerns. Our practice email address is: reception.manorparksurgery@nhs.net Kind regards Lucy Jones Patient Experience Manager
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Review titled Appalling Service
Rated 1 star out of 5
by Debra - Posted on 19 May 2023
Completed e-consult form to be informed no appointments until Monday or to try at 1pm. Logged on at 12.59 and at 1pm there were no appointments. If someone has an issue they want advice about how is an appointment 3 days in the future any good. This is not the first time I have had this problem but will be the last as I have now registered elsewhere despite being with this surgery for over 30 years. Very sad state of affairs.
Visited May 2023
Review titled Manor Park Surgery
Replied on 06 June 2023
Dear Debra Thank you for your feedback. It is difficult for me to investigate your concerns without your full identity. I am sorry that you are dissatisfied with the econsult service, which is best used for non-urgent issues. You state that your econsult was submitted on a Friday and you were offered an appointment the following Monday....I think this is an excellent service. Best Regards Claire Turnbull Practice Manager.
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Review titled Excellent practice
Rated 5 stars out of 5
by Carole - Posted on 06 April 2023
I spoke to a GP re a problem that resulted me going into hospital for a couple of days. Following this I had a review with a nurse and i felt really unwell, she was excellent and indicated i had an issue with my pulse she did an ECG, went to GP who saw me the next morning and referred me to Cardiology. I work in a GP practice and know the horrible feedback when people don't get what they want, but people rarely say nice things. But I can say the way I was cared for and the speed in which it was sorted was brilliant. I would like to thank the 3 individuals for amazing care.
Visited April 2023
Review titled Manor Park Surgery
Replied on 11 April 2023
Thank you very much for taking the time to feedback on your recent experience. I am delighted that you felt cared for. I will share your positive comments with our whole team. This will really help boost morale. Thank you. Best Wishes Claire Turnbull Practice Manager.
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Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
Been trying for over a month the get an appointment, every time i call (8am for a morning appointment, 1pm to get an afternoon appointment) i can't get an appointment. I have a lump on my neck which is getting bigger and more painful with every passing day, painkillers are not working, cannot sleep, getting headaches, been to the walk-in center and told i need a referral for a scan but yet still cannot get an appointment. The people are reception are not helpful, they kept telling me to go to the surgery to register (before all of this started) yet i could do it online and didn't tell me this, i then found out they had not registered me. I sent over the registration again and it sat in an out tray for lord knows how long (despite me calling every day for an appointment and seeing the registration still had not been completed). I was then booked an advanced appointment and not told it had been cancelled because they still had not sorted the registration (but I was blamed for this). There was then an issue with another surgery registering me as i had called them to see if they could see me (I was blamed for this). Still no appointment, called reception this morning at 7:45 as the website says the GP opens at 7am to find that the website is wrong and that the reception opens at 8am. This is beyond a doubt the worst gp surgery i have ever come across, despite the notes from the walk-in center the GP won't even just refer me to get the scan i need (even though they can also see the history of cancer in my family and the chance this lump could be cancerous. Once i have my referral i will be taking this further with the regulatory body.
Visited February 2023
Review titled Manor Park Surgery
Replied on 24 February 2023
Dear Patient Thank you for taking the time to feedback on your recent experience. I am extremly sorry for any difficulties you have experienced. You have chosen not to give your name so I would appreciate it if you can complete a feedback form/email the practice which will mean that I am able to investigate the concerns you have reported and understand what has happened. I look forward to hearing from you. Best Wishes Claire Turnbull Practice Manager