Manor Primary Care
Hillside Health Centre, Tanhouse Road, Skelmersdale, Lancashire, WN8 6DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Drop-in Clinic Excellent
Rated 5 stars out of 5
by Natalie - Posted on 03 February 2023
I received a text about a drop-in clinic. Great idea. No ringing for an appointment or requiring time off work as clinic on until 6.30pm. Very efficient service with friendly staff who put you at ease. Would definitely like to see more drop-in clinics like these as convenient for working people
Visited February 2023
Review titled Manor Primary Care
Replied on 17 February 2023
Dear Patient Thank you very much for your highly motivating response. I will pass this on to the team here. Drop in service for different health checks and procedures is something that we have purely introduced for patients' convenience. We are happy that you are satisfied with this service. Irfan Ahmad Practice Manager
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Review titled Say they can't pre-book appointments
Rated 3 stars out of 5
by Anonymous - Posted on 16 February 2023
Reception staff pick and choose when they will give you an appointment for another day. They say they can't pre-book appointments however when you call on another day they will pre-book an appointment for you a few days in advance. They don't appreciate that it can be difficult/isn't always possible to get to the phone at 8am and wait on hold for 50 minutes to get an appointment.
Visited February 2023
Review titled Manor Primary Care
Replied on 17 February 2023
Dear Patient I am sorry to hear the issue. There are limited numbers of pre-bookable slots and this may be an incident that there was none when you called for the first time and there were a few available when you called second time. We have introduced a call back feature on our phone system that holds your position in the queue and our reception staff will call you back when your turn comes. If there is still any issue you face, you can ask the reception staff to transfer the call to me or you can drop an email at welaccg.manor-primary-care@nhs.net Thanks Irfan Ahmad Practice Manager
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Review titled Great drop in
Rated 5 stars out of 5
by Laura - Posted on 03 February 2023
Went to drop in clinic today 3/2/2023 was an convenient way to see a health professional without calling the surgery just dropping in between 9/3 pm today was lovely experience and easily seen too in good time leaving a happy and well cared for
Visited February 2023
Review titled Manor Primary Care
Replied on 17 February 2023
Dear Patient Thank you very much for your highly motivating response. I will pass this on to the team here. Drop in service for different health checks and procedures is something that we have purely introduced for patients' convenience. We are happy that you are satisfied with this service. Irfan Ahmad Practice Manager
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Review titled Walk In Clinic
Rated 5 stars out of 5
by L.White - Posted on 03 February 2023
Had the chance to attend the Walk In Clinic recently held and it was a simple and smooth process - give your details at reception, wait to be called and see the nurse. The nurses were welcoming and immediately put you at ease, happy to answer any questions and provided you with relevant information. I was treated with dignity and respect during my appointment. If these were to be held again in future and I needed to attend, it would be so beneficial when you work / have other commitments on as it can sometimes be hard to find the time to book in at opening time, so walk in sessions are a great service.
Visited February 2023
Review titled Manor Primary Care
Replied on 17 February 2023
Dear Patient Thank you very much for your highly motivating response. I will pass this on to the team here. Drop in service for different health checks and procedures is something that we have purely introduced for patients' convenience. We are happy that you are satisfied with this service. Irfan Ahmad Practice Manager
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Review titled Convenient
Rated 5 stars out of 5
by Stacey okane - Posted on 04 February 2023
I had a smear at the drop in clinic which was much easier than booking an app which I usually can’t attend due to time conflicts at work
Visited February 2023
Review titled Manor Primary Care
Replied on 17 February 2023
Dear Patient Thank you very much for your highly motivating response. I will pass this on to the team here. Drop in service for different health checks and procedures is something that we have purely introduced for patients' convenience. We are happy that you are satisfied with this service. Irfan Ahmad Practice Manager
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Review titled Closest practice
Rated 4 stars out of 5
by Alison Barker - Posted on 03 February 2023
Went today after a long time away from the practice,very helpful ladies as I was nervous for a procedure I needed to have. They made me feel very calm and safe.
Visited February 2023
Review titled Manor Primary Care
Replied on 17 February 2023
Dear Patient Thank you very much for your highly motivating response. I will pass this on to the team here. Irfan Ahmad Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 04 February 2023
Well what a quick and easy experience I had. I went in for the "drop in" cervical screening test and was in and in with no issues at all. I think the drop in service is amazing, especially for people like myself who don't usually have much time for these type of things as I work. I hope many people like myself took advantage of this opportunity and went for their screening. I hope this will be regular as I have spoken to a few people who are not at this practice that would totally be on board and attend If it was to be offered I'm their own surgery.
Visited February 2023
Review titled Manor Primary Care
Replied on 17 February 2023
Dear Patient Thank you very much for your highly motivating response. I will pass this on to the team here. Drop in service for different health checks and procedures is something that we have purely introduced for patients' convenience. We are happy that you are satisfied with this service. Irfan Ahmad Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2022
Can’t fault this practice, always keep on top of routine procedures. Friendly and caring staff. I feel like they care about their patients. Thank You Manor Primary Care!
Visited December 2022
Review titled Manor Primary Care
Replied on 06 December 2022
Dear Patient Thank you very much for your highly motivating response. I will pass this on to the team here. Irfan Ahmad Practice Manager
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Review titled Fantastic appointment
Rated 5 stars out of 5
by Debbie M - Posted on 16 August 2022
I’ve been asked to leave a review of how I thought my appointment had gone and the treatment that I have received today. Well, what can I say, this is my second appointment within 2 weeks and I feel like I have been treated really well and my feelings considered throughout. (Km) The nurse I saw was very informative, reassuring, helpful and supportive during both of my visits, further appointments have also been made. All of my questions have been answered which helped to ease my anxiety. The nurse even got blood first time – this rarely happens when needing to get a blood sample. I don’t think I could get through this without your support, thanks so much for being you.
Visited August 2022
Review titled Manor Primary Care
Replied on 19 August 2022
Dear Patient Thank you very much for your highly motivational comments. This will further motivate our team to help our patients in the best possible manner. Thanks Irfan Ahmad Practice Manager
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Review titled Excellent patient care
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2022
I had a face to face appointment with the Advanced Nurse Practitioner. I was concerned about a number of things, which may be related to Menapause but not sure. The ANP listened, was empathetic and did not make me feel like I was wasting her time. She has taken some bloods, did not presume it was due to Menapause and this has provided relief and reassurance. The ANP also discussed plan moving forward, depending on results. Great patient care. NHS at its best!
Visited August 2022
Review titled Manor Primary Care
Replied on 19 August 2022
Dear Patient Thank you very much for your highly motivational comments. This will further motivate our team to help our patients in the best possible manner. Thanks Irfan Ahmad Practice Manager