Manor View Practice
Bushey Health Centre, London Road, Bushey, Hertfordshire, WD23 2NNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Super Nutse
Rated 5 stars out of 5
by Della Ryan - Posted on 21 October 2023
My experience today was great! The Scottish lass who saw me was both professional, totally approachable and had a wonderful personality. Highly recommend. Excellent service *****
Visited October 2023
Review titled Manor View Practice
Replied on 30 October 2023
Thank you for taking the time to leave your positive feedback this is so encouraging for the whole team.
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Review titled Excellent Service
Rated 5 stars out of 5
by Roland McNally - Posted on 21 October 2023
Staff were very prompt, friendly and welcoming. I felt well looked after and the service was quick and professional. I would recommend this practice to everyone.
Visited October 2023
Review titled Manor View Practice
Replied on 30 October 2023
Thank you for taking the time to provide feedback on our services. We are pleased to hear that you have had a positive experience. Your comments are very much appreciated by the team who continually aim to provide the best service possible.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Nitin - Posted on 07 October 2023
Been with MVP for more than 2 years now - very happy. The staff is very helpful and facilities are excellent - always get an appointment quickly, if ever I need to book - otherwise always proactive in scheduling tests and vaccinations
Visited October 2023
Review titled Manor View Practice
Replied on 30 October 2023
Thank you for taking the time to provide feedback on our services. We are pleased to hear that you have had a positive experience. Your comments are very much appreciated by the team who continually aim to provide the best service possible.
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Review titled Always professional
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2023
Went for blood test. Seen on time. Cheerful nurse and didn’t feel a thing ! Excellent service.
Visited October 2023
Review titled Manor View Practice
Replied on 30 October 2023
Thank you for taking the time to leave your positive feedback this is so encouraging for the whole team.
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Review titled Excellent practice
Rated 5 stars out of 5
by Janet clifft - Posted on 14 October 2023
My appointment went perfectly. On time and very comfortable. Blood test was totally painless. Thank you.
Visited October 2023
Review titled Manor View Practice
Replied on 30 October 2023
Thank you for taking the time to leave your positive feedback this is so encouraging to the whole team.
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Review titled Easy access and good appointments.
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2023
Well looked after by the surgery. Appointments on time and friendly staff.New triage system takes a bit if getting used to.
Visited September 2023
Review titled Manor View Practice
Replied on 30 October 2023
Thank you for taking the time to leave your positive feedback this is encouraging for the whole team. Our receptionists are always happy to help if you have any difficulties with our triage system.
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Review titled Frustrating is a kind word
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2023
Manorview have an online form for their repeat prescription requests, I normally screenshot the successfully submitted message when I fill in the form for my daughter, however this time I didn't. Which I'm kicking myself for, although it probably wouldn't have helped. I filled out this form 2 and a half weeks before I needed the prescription for my 2 year old daughter, when I didn't hear anything, last week I called the doctors and they said they haven't received the form and to email marking it as urgent so that it could be prioritised the next day. It wasn't, and when I called back (26mins in a queue) they said it takes as long as it takes, as it's with the doctor, and there's nothing they can do. So now my daughter is without her prescription for a couple of days, she's two, and they have no sympathy or urgency. MVP need to take down the form as it does not work, and their staff need to not promise things they can't deliver or be unapologetically unsympathetic.
Visited August 2023
Review titled Manor View Practice
Replied on 30 October 2023
I'm sorry to hear about your frustrating experience with the surgery. It's important that patients can access the care they need in a timely and efficient manner, and it sounds like that was not the case for you. We thank you for providing feedback which will be shared with the wider team.
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Review titled A Practice that cares
Rated 5 stars out of 5
by Lorraine - Posted on 24 August 2023
I’ve been a patient of Pathfinder practice since it first established and now it has merged with Manor View I am still here! The staff at the surgery from point of contact - the amazing receptionists, nurses and GPs have and do look after you well - they have a friendly and kind approach and always do their very best for the patients. I feel well looked after. Thank you all x
Visited August 2023
Review titled Manor View Practice
Replied on 30 October 2023
We are delighted to hear you had a positive experience with the practice. Thank you for taking the time to leave your feedback. This is encouraging for the whole team.
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Review titled poor triage software system
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
I am quite savvy with it and use the nhs app to order my meds. I tried to use the Manorview Triage sysyem to book an appointment. I tried both on my phone and my laptop computer. The Data input fields were not working and text size is far too small to read. The page layouts are dire. Gave up and called the surgery instead. Was 14th on the phone which took 50 minutes to get through. Having been involved in softare development it appears that the competence of staff and the service to patients are being let down by a pretty useless it sysyem that fails on so many levels.
Visited August 2023
Review titled Manor View Practice
Replied on 30 October 2023
We are sorry to hear of the difficulties you have faced trying to use our triage system. Thank you for providing your feedback which we take on board. Our receptionists are always happy to help with completing triage forms for our patients.
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Review titled Excellent service
Rated 5 stars out of 5
by Ulli Ackermann - Posted on 10 August 2023
The low reviews are people not knowing how to work the (extremely easy to use) system. Pleasant experience throughout from booking a same day appointment when in need to excellent service from beginning to end. Parking is easy, there is plenty of space in front of the practice and unlimited space right across the road if it's busy. Both the online booking system as well as the check in screen work flawlessly. The staff is knowledgeable and pleasant and dealt with my symptoms promptly and expertly. Highly recommend.
Visited August 2023
Review titled Manor View Practice
Replied on 30 October 2023
We are delighted to read your positive comments. Thank you for taking the time to leave your feedback. This is so encouraging for the wider team.