Manor View Practice
Bushey Health Centre, London Road, Bushey, Hertfordshire, WD23 2NNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New System
Rated 5 stars out of 5
by C N - Posted on 09 August 2023
I'm so impressed with my first experience of the new system. Filled in the form for my son at 1.45pm. Had a phone call by 2pm with an appointment for him to be seen at 4.30pm. So much better than judging how poorly they are at 8am and waiting on the phone for ages! I love how there are multiple sites all quite local so you have a better chance of being seen on the day if needed. Lovely receptionists too.
Visited August 2023
Review titled Manor View Practice
Replied on 30 October 2023
Thank you for taking the time to provide feedback on our services. We are pleased to hear that you have had a positive experience. Your comments are very much appreciated by the team who continually aim to provide the best service possible.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
I have used the new booking system quite a few times and I find it a lot more efficient. Was contacted within 30 mins of logging on the online portal and contacted by the GP an hour later. Could not ask for more. Thoroughly recommend the practice
Visited August 2023
Review titled Manor View Practice
Replied on 30 October 2023
We are delighted to hear you had a positive experience with the practice. Thank you for taking the time to leave your feedback. This is so encouraging for the wider team.
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Review titled Disgraceful
Rated 1 star out of 5
by KR DEAN - Posted on 24 July 2023
I made an appointment to see the physio at Bushey. Arrived for appointment only to be told that my appointment was at Borehamwood. I had received a text telling me it was at Bushey. Had to make another appointment. Then I was supposed to have an appointment for talking therapy at 1030 this morning. No phone call. I have the rebooked physio at 1 at Borehamwood not local to me. This new triage system is a joke. It used to be a great practice but has really gone downhill since this system was introduced
Visited July 2023
Review titled Manor View Practice
Replied on 30 October 2023
Thank you for sharing your feedback with us. We are sorry that your recent visit wasn't a positive one.
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Review titled Bizare way to run a system
Rated 1 star out of 5
by Lorna - Posted on 10 July 2023
You can't ring for an appointment you have to do it online and go through a triage system. It took a 25 min phone call to even find out how to book an appointment and then 45 mins to fill out the form. I waited 4 days for some one to contact me and they asked me to go into a surgery 10 miles away from me. I have no way to get there. So they said its that or wait. Well a week later I'm still waiting and when I call they tell me I have been seen already and to do another online triage. Followed by if its urgent go to A&E or pay private totally bizare I would not recommend this doctors at all.
Visited July 2023
Review titled Manor View Practice
Replied on 30 October 2023
I'm sorry to hear about your frustrating experience with the surgery. It's important that patients can access the care they need in a timely and efficient manner, and it sounds like that was not the case for you. We thank you for providing feedback which will be shared with the wider team.
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Review titled Phone wait times
Rated 2 stars out of 5
by Anonymous - Posted on 26 June 2023
So much for the new system, making it easier to get through on the phones, one hour and five minutes for my call to be answered and then she wasn’t sure. I work in a GP surgery and we’ve been doing the triage service for months now and it’s freed up at telephone lines for patients to get through. what’s going wrong there . terrible service
Visited June 2023
Review titled Manor View Practice
Replied on 30 October 2023
We are sorry to hear about the negative experience you had while trying to contact our surgery. It is understandable to feel frustrated when faced with long wait times and unhelpful customer service. We apologise that this was not a positive experience.
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Review titled Excellent doctors
Rated 5 stars out of 5
by P Humphreys - Posted on 09 June 2023
Have had extremely good service most of the time, Like most surgeries telephone waiting times can be frustrating but the staff and doctors are normally friendly and efficient.
Visited June 2023
Review titled Manor View Practice
Replied on 30 October 2023
Thank you for leaving your comments we take all feedback on board this will be shared with the wider team.
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Review titled Accident in carcpark
Rated 3 stars out of 5
by Angela Jenkins - Posted on 12 June 2023
26th May I waited ½ hr in Manor View P to park my car I got out to find space.. tripped over a concrete block next to the pavement. lying on the ground a man picked me up another led me into surgery I had my blood test as arranged. My knee swelled immediately a nurse put a dressing on a cut bur no other1st Aid equipment was available and an assessment of damage to the knee, or to, me carried out. I was clearly in shock & terrible pain..I was wheeled back to my car to drive myself home asap. I have been unable to walk unaided since or get a advice from the surgery 2 wks later a doctor rang to say I should book into mount Vernon where Xrays were taken sent to the orthopaedic surgeons at Watford for immediate admission. I Fractured the tibia & am in full leg splint unable to weight bear for 10 weeks ! The joint is now unstable. An Ambulance should have been called immediately!
Visited May 2023
Review titled Manor View Practice
Replied on 30 October 2023
We are very sorry to hear of your unpleasant visit to the surgery. You have contacted the surgery regarding this matter and it has been dealt with. We do hope you have had a full recovery.
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Review titled Saved me from real problems
Rated 5 stars out of 5
by David Magnus - Posted on 22 May 2023
The MVP pharmacist was concerned with my blood pressure and low heart beat. Arranged an ECG which was referred to a consultant. Next day I get a call to go direct to Watford General to have a pacemaker fitted. Now 2 weeks later I am fit and well. As I had no symptoms if he had not spotted it the result could have been very different.
Visited May 2023
Review titled Manor View Practice
Replied on 30 October 2023
Thank you for taking the time to leave your comment we are delighted to hear that you had such a positive experience.
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Review titled Service Could be Improved
Rated 3 stars out of 5
by Anonymous - Posted on 07 April 2023
Hopefully, this will be a helpful review for some. I have had both positive and negative experiences at Manor View Callowland. The doctors have been very helpful, informative and thorough. In contrast, I have at times found the nurses and receptionists to be aggressive, rude and argumentative. As someone who has worked in the NHS, I am quite appalled by the behaviour of certain staff. Unfortunately, the negative experiences were quite hurtful and as a result, will not be returning to the practice. Though I live in Watford I will henceforth be using the Bushey branch.
Visited April 2023
Review titled Manor View Practice
Replied on 30 October 2023
We are sorry to hear about the negative interactions you have had with our surgery. It is understandable to feel frustrated when faced with unhelpful customer service. It is essential that patients are treated with respect and empathy, and we apologise that this was not your experience.
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Review titled Recent Decline in what was a great service
Rated 3 stars out of 5
by Anonymous - Posted on 21 April 2023
We joined this practise in 2021. Getting appointment was fairly easy. Recently When trying to get appointments it's difficult and they are gone by the time you get through. Last month After two visits to hospital and getting ultra sound in stomach and other tests at Watford Hospital I was asked to contact the surgery for an appointment which I was given for telephone on 25th Apr. I was discharged from hospital on 14th March.Why does it take more than five weeks for me to see the GP and than that appointment is cancelled on 21sr Apr??? Now the the new appointment is the following later part of week. The patient service as of recent has declined. I hope you'll take my complaint seriously and address my concerns. On 6th Apr I paid £35:00 to get my Insurance Certificate signed by GP and still there is no response to my request.
Visited April 2023
Review titled Manor View Practice
Replied on 30 October 2023
I'm sorry to hear about your frustrating experience with the surgery. It's important that patients can access the care they need in a timely and efficient manner, and it sounds like that was not the case for you. We thank you for providing feedback which will be discussed with the wider team.