Manor View Practice
Bushey Health Centre, London Road, Bushey, Hertfordshire, WD23 2NNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Diabolical service
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
Every time I have had an interaction with this surgery it has ranged from negative to downright appalling. Unbelievably long waiting time on the phoneline, stroppy receptionists, useless amount of parking for the number of patients. It is so difficult making an appointment. Really rubbish in every way.
Visited April 2023
Review titled Manor View Practice
Replied on 30 October 2023
We are sorry to hear about the negative interactions you have had with our surgery. It is understandable to feel frustrated when faced with long wait times and unhelpful customer service. It is essential that patients are treated with respect and empathy, and we apologise that this was not your experience.
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Review titled Life threatening issues ignored
Rated 1 star out of 5
by Michael Rosenblatt - Posted on 06 July 2023
3 occasions that I had issues - 1. cellulitis in my leg and I couldn’t get an appointment; when I finally saw a doctor she sent me straight to A&E where subsequently I received intravenous antibiotics for 5 days and still having issues. 2. Couldn't get an appointment for a chest infection. Reception told me to call 111 who sent a message to the surgery to say I should be seen that day. The surgery refused. 111 again contacted the surgery who again refused. I drove to the surgery who still refused. I was sent to Watford A&E who diagnosed pneumonia. When I needed a sick note, what the surgery emailed was impossible to print and they would not provide me with one. We have now left the practice.
Visited March 2023
Review titled Manor View Practice
Replied on 30 October 2023
I'm sorry to hear about your frustrating experience with this surgery. It's important that patients can access the care they need in a timely and efficient manner, and it sounds like that was not the case for you. Thank you for sharing your experience which will be discussed with the wider team.
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Review titled Greatcservice
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2023
Easy to check in and my appointment time was met with accuracy. The pharmacist who saw me explained everything and even ordered some pills for me whilst I was there.
Visited February 2023
Review titled Manor View Practice
Replied on 30 October 2023
We are delighted to hear you had a positive experience with the practice. Thank you for taking the time to leave your feedback.
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Review titled Great support
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
Last week I had a last minute cancellation for a blood test, but too late for me to realise. The super kind and pragmatic lead nurse fitted my test in between other appointments. And today I had a follow up with a doctor to discuss my ongoing medication. She was again super helpful and thoughtful and I was very pleased to be able to do this easily over the telephone. All in all I think the surgery really try hard to accommodate patients and make things simple.
Visited January 2023
Review titled Manor View Practice
Replied on 30 October 2023
We are delighted to hear you had a positive experience with the practice. Thank you for taking the time to leave your feedback. This is so encouraging for the wider team.
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Review titled Great Practice
Rated 5 stars out of 5
by James Reynolds - Posted on 10 January 2024
Had my blood test, was seen on time and everyone was very friendly. Good experience thank you……………..
Visited January 2023
Review titled Manor View Practice
Replied on 16 January 2024
Thank you for taking the time to feedback to us. We are pleased to hear you had a positive experience.
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Review titled Worst patient care
Rated 1 star out of 5
by Jean Sagat - Posted on 13 December 2022
I'm waiting 5 days for a doctor to write as referral letter for my daughter to see a psychologist. We are literally taking the work away from them and they still cannot send a simple letter. My child's mental health is deteriorating and I've tried using the correct channels to no avail. Complete lack of empathy and duty or care.
Visited December 2022
Review titled Manor View Practice
Replied on 30 October 2023
We are sorry to hear about the negative experience you had while trying to obtain a referral letter. We apologise that this was not a positive experience for you.
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Review titled Swift appointment
Rated 5 stars out of 5
by Shiona Hawkins - Posted on 06 November 2022
The surgery were very flexible with my appointment for my child. I went in for a flu vaccine and she technically wasn't a new compromise but had had quite a rough year and they talked me through it and they were really accommodating and then when I arrived they saw me really quickly. They were really upbeat. The system was really clear on where to go. They were very well organised
Visited November 2022
Review titled Manor View Practice
Replied on 30 October 2023
We appreciate you taking the time to leave your positive feedback this is so encouraging for the wider team.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2022
Since Manor View have taken over Theobald Street the level of service has greatly improved, no comparison to the poor service I received over the past years. Doctors listen to you and really seem to care. I now feel that I can contribute to the treatment I am given not just told to ‘take this’ or ‘do that’. Thank you
Visited November 2022
Review titled Manor View Practice
Replied on 30 October 2023
Thank you so much for taking the time to feedback on your experience with our Practice team. Your comments have been shared and are very welcome.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2022
Since Manor View have taken over Theobald Street the level of service has greatly improved, no comparison to the poor service I received over the past years. Doctors listen to you and really seem to care. I now feel that I can contribute to the treatment I am given not just told to ‘take this’ or ‘do that’. Thank you
Visited November 2022
Review titled Manor View Practice
Replied on 30 October 2023
We are delighted to hear you had a positive experience with the practice. Thank you for taking the time to leave your feedback. This is so encouraging for the wider team.
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Review titled Really good practice
Rated 5 stars out of 5
by David Arnold - Posted on 22 November 2022
Phoned up and practice phoned me back, so no waiting in a queue (10 mins to call me back) appointment same day. Seen by GP with quick diagnosis and full explanation of problem. Given prescription and plan going forward. Faultless service that flies in the face of all of the adverse publicity around the NHS.
Visited November 2022
Review titled Manor View Practice
Replied on 24 November 2022
Thank you for taking the time to comment on our services. We are pleased to hear of your positive experience. This feedback is very encouraging for the whole team. We do endeavour to meet our patients needs and continue to to work hard to ensure we deliver a high standard service.