Maritime Health Partnership
St Mary's Island Surgery, Edgeway, St Marys Island, Chatham, ME4 3EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Vast Improvement
Rated 5 stars out of 5
by Morry - Posted on 18 May 2023
I attended one of the surgeries on Tuesday to get an urgent appointment as I am hearing impaired and cannot use telephone. I was helped cheerfully by the receptionist who managed to fit me in later that day for an appointment with the doctor of my choice.. The physician gave me a thorough examination and a referral. I was even given a blood test the following day by a competent nurse without a mark. All in all I was pleasantly surprised by the service and improvement at this surgery.
Visited May 2023
Maritime Health Partnership has not yet replied.
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Review titled Ops good review no names this time!
Rated 5 stars out of 5
by Paige D - Posted on 26 May 2023
The care of the GP was absolutely outstanding, he was honestly amazing with my baby boy, he literally made my day with how much care he had for both of us!! He explained everything to me and addressed me by my name which was nice for us as he was talking to me, he really did make us feel comfortable and assured me of my sons health putting me so much at ease, also The receptionist too was lovely and very helpful and kind and even though my sons name is a bit different and people do find it hard to either spell or pronounce we got there in the end and she was really lovely so thank you so much and even writing this makes me cry with happiness as I’ve never experienced so much kindness to us in a surgery before!! Also I’ll throw in the nurse who done my boys have too, she is so lovely when she did them, she was easy to talk to, understanding and very helpful! Definitely be proud of your staff as they was amazing!
Visited May 2023
Maritime Health Partnership has not yet replied.
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Review titled Great service when you can get an appointment
Rated 3 stars out of 5
by Cath B - Posted on 22 May 2023
I have been well cared for continually through an ongoing health issue and now post operation. The way I am spoken to is caring and consistent when I can speak with the same ANP at St Mary's Island Surgery. It is however exceptionally hard to get an appointment unless knowing when you will need to talk to them. Same day appointments are nearly impossible. 2.5wk wait for E consult appointments. Consistency of care with the same ANP or GP ( especially for complex issues) should be prioritised. It helps wellbeing and recovery, meaning less appointments needed in the longer term. I hope the capacity of appointments and service can improve.
Visited May 2023
Maritime Health Partnership has not yet replied.
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Review titled Exceptional service
Rated 5 stars out of 5
by Christina Holmes - Posted on 24 May 2023
Just changed to this practice in April and gobsmacked at the efficiency that I never received from my previous GP. I actually feel like a human being again.
Visited May 2023
Maritime Health Partnership has not yet replied.
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Review titled Inconsistent and unhelpful staff
Rated 1 star out of 5
by Ronke A - Posted on 26 May 2023
To the receptionist I spoke to this morning around 9:50am, I am afraid you have no empathy towards someone struggling with infertility and mental health.since joining this surgery,all I get is no no!They won’t refer me to a gynaecologist,I have had to pay thousands to see a private one.All I require from them is support for just 1 scan so I can access some procedures privately but this surgery made it so difficult to get the scan done.I did a blood test and was advised to ring to book a routine call.Twice I did call with no one able to book me on,after a week, I sent an email on the 25th may only to be told that they will book me for an appointment on the 25th of June!A whole month!How will they feel if this is them?I called the surgery on the 26th to beg for an earlier appointment as all this appointment and referral has been dragging since January 2023.She showed no empathy and only wanted to get me off the phone,she gave me a wrong date by saying I m booked for the 15th of June for a routine call.Who do I now believe,the email that says 25th June or she that says 15th of June. I told her this issue is impacting on my mental health as I have been crying myself to sleep most nights,the receptionist appeared not to be bothered and only wanted to get off the phone. I will be making a complaint to pals and leaving the surgery.Please stay clear of this surgery
Visited May 2023
Maritime Health Partnership has not yet replied.
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Review titled Amazing Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 21 April 2023
The doctor I saw today was amazing - understanding, reassuring and gave me time. Everything was explained well to me too. I came away with a huge sense of relief!
Visited April 2023
Maritime Health Partnership has not yet replied.
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Review titled Awful - should be investigated.
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
Don't register with this practice. Ever since it's merged and became part of the partnership it's not fit for purpose. You cannot get an appointment - the receptionists won't allow you to book (they say there's a waiting list of a month) and when you call up they tell you to use econsult and that is a joke too - no one gets back to you or replies so it's absolutely pointless. This practice should be investigated for its practices and being very unhelpful especially when you want your blood test results. Forget about getting them- it's not possible. You call up and they cannot release them due to the receptionists not being medically qualified, so you never get them and GP never calls. No wonder people are going private. Awful practice.
Visited April 2023
Maritime Health Partnership has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2023
Cant get an appointment, been waiting 6weeks for urgent test results, doctors wont give test results and instead send a letter with a booking reference with no explaination E Consult is useless, Its not read and doctor never calls Call at 8am every morning for 4weeks and still cant get appointment at any of the surgeries attached to the partnership. 39minutes on hold at 8am to be told more people waiting no appointments. Partnership is a laughing Joke and no wonder NHS is in crisis and people take matters into their own hands
Visited March 2023
Maritime Health Partnership has not yet replied.
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Review titled A great listener
Rated 5 stars out of 5
by Pamela Lennox - Posted on 28 March 2023
Most times I have needed to speak to the Dementia Coordinator the phone has been answered & I have spoken to her. This lady is very compassionate & understanding & instantly makes one feel relaxed from the start. I, as a recent dementia patient, feel I am more understanding of the disease thanks to the Coordinator. Many thanks.
Visited March 2023
Maritime Health Partnership has not yet replied.
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Review titled Good
Rated 4 stars out of 5
by Sabha Jaffry - Posted on 12 March 2023
The nurse rang me to discuss my blood test results, she was extremely caring and explained everything to me very clearly and in detail. She showed empathy’s and care and gave me as much time as I need on the call.
Visited March 2023
Maritime Health Partnership has not yet replied.