Market Harborough Med.Ctr
67 Coventry Road, Market Harborough, Leicestershire, LE16 9BXContact details and opening times
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Reviews
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Review titled Unacceptable service
Rated 5 stars out of 5
by Point less - Posted on 22 April 2024
I’ve been trying to make appointment, now for months , to see a GP , after back surgery, unable to get in , and now finally got appointment, in 3 months time ,this is so unacceptable, I’ll be in a wheelchair by then , the medical centre you need to get yourselfs sorted out , you have many training days but your staff are very rude to ill patients,
Visited April 2024
Review titled Market Harborough Med.Ctr
Replied on 29 April 2024
Dear Patient Thank you for your feedback, and we apologise for the delay you have experienced in obtaining an appointment, we are increasing our clinical staff to offer more appointments. Again we apologise for the poor customer service you have experienced, we do undertake customer service training within the training days and all staff are reminded of the standard of customer care we expect. Kind regards On behalf of MH&BP
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Review titled Can’t get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2024
I have had an issue for over 5 weeks, did the online form and the info I got given hasn’t helped so I tried to call for an appointment and 3 days on a trot the practice was at capacity. Managed to speak to a paramedic on the phone, again their info hasn’t helped so I have tried again to get an appointment to be told they are at capacity. I work first thing in the morning so struggle to call as soon as they open and if I do manage I work so can’t just take time off. I call on my day off and they always seem to be at capacity. I shouldn’t have to go to Corby walk in to be seen. Poor service and reception staff can be very rude in tone, it shouldn’t take me over 5 weeks to get an appointment!
Visited April 2024
Market Harborough Med.Ctr has not yet replied.
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Review titled Phone service is not for for purpose
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
Trying to get through on the phone lines to the surgery is not fit fir purpose engaged till 9am then eventually when you do get through you get told sorry no appointments go to corby urgent care centre then when your at corby they ask why your there and then you have to explain to corby you were told to go there as no appointments it really is a poor service to patients.
Visited April 2024
Review titled Market Harborough Med.Ctr
Replied on 29 April 2024
Dear Patient Thank you for your feedback, we apologise for you being unable to get through on the telephone. We have now implemented a new phone system, which we hope will make calling into the surgery a better experience. We have recruited more clinical staff to expand our appointment offering, however, when no appointments are available we do have to advise patients to attend an urgent care centre. Kind regards on behalf of MHMC
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Review titled Rubbish customer service
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
Phone lines are always busy waiting times of over hour, call in the evening offered first appointment for 6th June today is 15/4/24, have to call at 8am and cannot get through as is always busy. I have to go to work at 8am and its not urgent just need to speak with my GP regarding problems and medication
Visited April 2024
Review titled Market Harborough Med.Ctr
Replied on 29 April 2024
Dear Patient Thank you for your feedback. We apologise for the problems you have experienced when calling the surgery. We have now implemented a new phone system which we hope will make your experience of calling the surgery better. Some queries patients' have can be answered by contacting the surgery using the 'Contact Market Harborough online' via the website at www.mh-bp.co.uk. We are recruiting more clinical staff to increase are appointments offering. Again thank you for sharing your feedback and this will be shared with the whole practice team. Kind regards on behalf of MH&BP
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Review titled Appalling service- prescription desk.
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2024
I have just received appalling service from the prescriptions counter. Unfortunately in need of urgent retraining in compassion and humility. People who come to the GP surgery are in a vulnerable position already and in need of help. Absolutely dismayed to experience firsthand how much the staff relish in patronising patients. Using phrases such as ‘well I don’t know how to make it any easier for you to understand’ and being scoffed at this morning. Mockingly checking off the calendar claiming I had ordered my prescription too early. From this particular desk there is a ‘nothing I can do’ and ‘how dare you ask me a question’ attitude. I was sighed at several times over a 2 minute interaction. No greeting or goodbye offered. I said ‘ok, thank you’ and immediately regretted it. It was manners on my part but not at all deserved. I have made a formal complaint via their website and suggest anyone else having a similar experience do the same. I have witnessed other people being left very upset. If reception staff are so vexed by patients and so loathed to help them, it begs the questions why they continue to work there?
Visited March 2024
Market Harborough Med.Ctr has not yet replied.
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Review titled Very very rude and unhelpful reception
Rated 1 star out of 5
by Vaughan - Posted on 12 March 2024
Problem with new inhaler on repeat prescription my wife tried to find out problem st surgery, receptionist was extremely patronising and very rude made my wife cry. My wife asked for a phone appointment with asthma nurse to sort out problem only to be told that there was no appointments till April nearly 3 weeks away, totally disgusting treatment, receptionist even tried to tell us how many times per day i should use my inhaler.
Visited March 2024
Review titled Market Harborough Med.Ctr
Replied on 15 March 2024
Dear Patient, thank you for your feedback, we are sorry to hear that your wife's recent interaction with our Practice did not meet the high standards we set. If you would like us to review this incident please use our website www.mh-bp.co.uk 'ask the doctor a question' please provide your contact details and we can look into this further for you. Kind regards on behalf of MH&BP
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Review titled Useless reception
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
Today I saw a pharmacist at the practice in market Harborough. He told me I need to see a doctor because of my symptoms. I turned around and got in the queue for reception There was five people in front of me and two receptionists who were serving other patients. One receptionist just walked away leaving a massive queue whilst the other receptionist was dealing with a lengthy query. No one in your office seemed to notice that the queue was not going down. after over half an hour in the queue of feeling ill and spreading germs it was my turn. No appointments. Ring 111 or go to Corby. Thanks.
Visited February 2024
Review titled Market Harborough Med.Ctr
Replied on 19 February 2024
Dear Patient Thank you for your feedback, which I will share with the Reception Manager. I apologise that our service did not meet our high expectations on this occasion. We are recruiting more Patient Service Advisors which we hope will help ensure patients calling via the phone or face to face are dealt with in a more timely manner. Kind regards MH&BP
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Review titled Rude receptionists
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
I came in for a enquiry long que nothing normal there when I got to reception I spoke to a rude receptionist very unprofessional and very poor service received nothing unusual though is it .
Visited February 2024
Review titled Market Harborough Med.Ctr
Replied on 15 March 2024
Dear Patient Thank you for your feedback, we are sorry that we did not provide the service you expected. If you would like us to investigate this incident further please use our website www.mh-bp.co.uk 'ask the doctor a question' with your contact details and we can look into this. Kind regards On behalf of MH&BP
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Review titled Booking system not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2024
It’s impossible to get an appointment, been trying all week and a now going to A&E no other option. Everyone has to ring at 8am it’s a lottery, by the time you get though (up to 2hrs) appointments have all gone for the day, you have to start over the following day. 8am is when people are going to work so you are either unable to call or have to have time off work to call over and over again trying to get through. The refusal to book an appointment for any day in advance is totally ridiculous.
Visited January 2024
Review titled Market Harborough Med.Ctr
Replied on 17 January 2024
Dear Patient Thank you for your feedback. We apologise that you have found it difficult to obtain an appointment. We do offer appointments up to six weeks in advance, however, once all advance appointments have been taken, this means we can only book same day appointments. You can use the NHS app to book appointments, as we understand it can be difficult to get through on the phone lines due to the volume of calls we answer. There is also patient access where you are able to book on line appointments if you do not have access to this please contact the surgery you can do this by asking the GP a question via our web site which www.mh-bp.co.uk and we will assist you with this process. Again thank you for contacting us. Kind regards MH&BP
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Review titled No Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 16 January 2024
It’s just impossible to see a doctor, this has to change or people will lose their lives. How do they get away with not seeing people face to face. I have never experienced anything like it. It causes anxiety when you have to ring as the receptionist will not give appointment. 111 is a waste of time. A & E is brimming with patients that should be seen in a surgery. I was too ill to stay there for hours on end. Why can’t the pharmacist prescribe to the ill. It’s now a case of go without and suffer.
Visited January 2024
Review titled Market Harborough Med.Ctr
Replied on 24 January 2024
Dear Patient We are sorry to hear of the issues you have experienced. We do undertake face to face appointments and are sorry you were not able to access one of these. If you use the NHS app you can make many appointments using this, and access results for blood tests etc. We have recruited more clinical staff recently to provide more appointments for our patients. You can contact the practice via our website www.mh-bp.co.uk and use the "ask the doctor a question" and we can look into this further for you. Kind regards On behalf of MH&BP