Market Harborough Med.Ctr
67 Coventry Road, Market Harborough, Leicestershire, LE16 9BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
Have a review in December about my medication with doctor, I now need a medication that they took me off , after tell the doctor I need this , I was told by the receptionist he’s not given it, when you no your own body . This helps me , but now I have to live in chronic pain due to your actions , and the receptionist was very unwelling to help and refused to email the doctor on my behalf, absolutely disgusting
Visited January 2024
Review titled Market Harborough Med.Ctr
Replied on 24 January 2024
Dear Patient I am sorry to hear of the issues you are experiencing. If you would like to contact the practice via our website www.mh-bp.co.uk and use the "ask the doctor a question", we will look into this further for your. Regards on behalf of MH&BP
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Review titled Amazing Receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 30 January 2024
I was going round in circles trying to get help from other services trying to find who I needed to speak to. The amazing receptionist at the Market Harborough Medical Centre (not allowed to name) was absolutely fantastic! Very very helpful and got me to the right people I need to speak to. Many Thanks!
Visited January 2024
Review titled Market Harborough Med.Ctr
Replied on 02 February 2024
Dear Patient Thank you for sharing your feedback with us. We are happy to hear that the service you received was the standard we aspire to. Your feedback has been shared with the whole Patient Service Advisor Team. And again thank you. Kind regards on Behalf of MH&BP
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Review titled Professional Practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2024
Attended the Surgery with what I considered a routine medical problem. The GP offered a swift and more serious diagnosis; recommending immediate A&E attendance. His referral letter was concurrent with the consultation and within 45 minutes of Hospital arrival, I was seen by a Consultant and admitted. His referral was also praised by the Consultant. Later I wrote to the GP to personally thank him for his professionalism and accurate diagnosis.
Visited January 2024
Review titled Market Harborough Med.Ctr
Replied on 15 March 2024
Dear Patient Thank you very much for your feedback, and we are happy to hear that you received excellent treatment from ourselves and from the Hospital. Kind regards On behalf of MH&BP
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
As usual an excellent service with lovely staff. If only they were all like this. I'm lucky to live here
Visited January 2024
Review titled Market Harborough Med.Ctr
Replied on 24 January 2024
Dear Patient Thank you for taking the time to provide this positive feedback, we will ensure we share your comments with the whole team. Again thank you on behalf of MHMC
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Review titled 5* NHS service
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2023
Helpful & approachable staff. Excellent support & advice. Swift process from assessment through to treatment. Would recommend
Visited December 2023
Review titled Market Harborough Med.Ctr
Replied on 12 December 2023
Dear Patient Thank you so much for your feedback regarding our service. I will pass this on to the whole practice team. Kind regards MH&BP
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Review titled Fantastic service
Rated 5 stars out of 5
by Gordon R - Posted on 06 November 2023
I walked in to St Luke's mildly injured and was seen within 10 minutes, assessed, X-rayed and treated within half an hour. Brilliant service, superb assessment with clear explanation of my condition. I am very impressed with the professional support I received.
Visited November 2023
Review titled Market Harborough Med.Ctr
Replied on 08 November 2023
Dear Gordon R Thank you for for your positive review and that you were pleased with the service you received, and your comments will be shared with the team.
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Review titled Doctor was great but took 3 weeks to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 13 November 2023
The service the Dr gave was thorough and caring with a specific plan of action given however I had to wait 3 weeks to get the appointment which is not acceptable
Visited November 2023
Review titled Market Harborough Med.Ctr
Replied on 13 November 2023
Dear Patient Thank you for your feedback and we are pleased that you were happy with the plan you received at the appointment. We do apologise that it took 3 weeks to get that appointment, we have recently recruited a GP Partner, Salaried GP and other clinical roles which we hope will ensure you get an appointment in a timely manner. Kind regards
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Review titled NHS at its best
Rated 5 stars out of 5
by Anne Irvine - Posted on 08 November 2023
Seen on day of contacting my surgery in Market Harborough at St Lukes Doctor was excellent and effective All staff were so pleasant This service must be maintained. More areas should have such a service
Visited November 2023
Review titled Market Harborough Med.Ctr
Replied on 10 November 2023
Dear Ms Irvine Thank you for your comments and we are pleased the service you received was of high standard. Your kind comments will be shared with the Team at St Luke's. Kind regards MH&BP
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Review titled Sent out covid vax invitations to ineligible people
Rated 2 stars out of 5
by Karin Goodburn - Posted on 14 October 2023
Received text inviting for c-19 jab. Booked. Turned up (30 mins journey). Queued 40 mins. Was told the system had sent out invitations to ineligible people including me. Another 30 mins back home unjabbed. Wasted 100 mins of my working day. Now invited to flu jab. Incredulous. Is this another system error? Can't get through even on their app at weekends to check before making an appointment someone else could use and possibly wasting another 90+mins of my time. Sort it out. Unacceptable.
Visited October 2023
Review titled Market Harborough Med.Ctr
Replied on 10 November 2023
Dear Ms Goodburn We apologise for the problems you have encountered recently. We are reviewing our text messaging service, to ensure patients who receive an invitation can be assured that when they book the appointment and arrive at the surgery they will receive the immunisation they booked. Again thank you for bringing this issue to our attention. Kind regards MH&BP
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Review titled lack of interest
Rated 2 stars out of 5
by Anonymous - Posted on 02 August 2023
The GP I saw seemed disinterested in what I had to say. If I hadn't pushed then I don't think they'd have even looked at the issue that I'd sought the consultation for. They didn't ask me how long I'd had the problem for (that's been affecting my mobility for several weeks now) but told me to come back in a few weeks if it hadn't gone. Most unsatisfactory.
Visited August 2023
Review titled Market Harborough Med.Ctr
Replied on 18 August 2023
Dear Patient Thank you for your feedback, and I apologise that your consultation did not meet your expectations. If you would like us to take this up with the GP concerned please send your details via our web site www.mh-bp.co.uk (using the online request tab) and I can then pass this on for review and reflection by the clinician. Kind regards