Maybush Medical Centre
Belle Isle Health Park, Portobello Road, Wakefield, West Yorkshire, WF1 5PNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Maybush Medical Centre.
Reviews
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Review titled Poor practice
Rated 3 stars out of 5
by Anonymous - Posted on 07 October 2023
Attended for flu vaccination person I saw didn't introduce himself, didn't give me any information and was very disinterested in the job he was doing
Visited October 2023
Review titled Maybush Medical Centre
Replied on 12 October 2023
We are so sorry to hear that your experience was not a nice one. Your feedback will be shared as part of our staff learning so thank you for taking the time to share this with us. We hope you receive a service which meets more with your expectations next year.
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Review titled Excellent staff and medial practice.
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2024
Helped me a lot to sort out my problems. Whenever I had an issue with something Maybush GP has always helped me with it.
Visited October 2023
Review titled Maybush Medical Centre
Replied on 10 May 2024
Thank you for sharing your experience with us. We always ensure that outcomes are positive, and that they meet with both clinical and patient expectations. We are pleased to hear that we did this for.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
I arrived for my flu jab and was escorted to a seat. I was then called over to a seat, where an NHS member of staff told me their name, checked my details, explained what I was being given then asked which arm I wanted it on. Once this was completed I was escorted outside. The whole process took around 5 minutes. The people around on the day were extreamly helpful and kind. I have no hesitation in recommending this service and the staff concerned.
Visited October 2023
Review titled Maybush Medical Centre
Replied on 11 October 2023
We operate a one-way-walking system, however for patients who we can see might have some mobility issues, we fast track them to our seating area and the nurse comes to them rather than the other way round. We are glad that this small adaptation was of value to you. Thanks for sharing your very good experience with us! :-)
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Review titled Efficient experience
Rated 5 stars out of 5
by Lynn Clegg - Posted on 07 October 2023
Attended for my flu vaccination today and it was very well organised, from making the appointment to attending today. Well done everyone.
Visited October 2023
Review titled Maybush Medical Centre
Replied on 10 October 2023
Thank you Lynn! We appreciate your kind words. We are really that glad your experience was a good one and look forward to offering the same well organised service next year :-)
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Review titled Well organised
Rated 5 stars out of 5
by Janice Hoare - Posted on 07 October 2023
I went for a flu jab this morning and everything was extremely well organised with people directed where to go and what to do, with all staff being friendly and helpful. I didn't have long to wait and the nurse giving the injection was friendly and efficient, and gave a pain free jab.
Visited October 2023
Review titled Maybush Medical Centre
Replied on 10 October 2023
Hi Janice. As a learning organisation its great to know when we do a good job so thank you for leaving your feedback. We try to make the process as pain free as possible...in more ways than one! :-)
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Review titled Quick turnaround not a long wait.
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2023
We were greeted by friendly staff and put at ease and the Nurse was efficient and quick and explained everything regarding symptoms and after care. Would recommend the practice any time.
Visited October 2023
Review titled Maybush Medical Centre
Replied on 10 October 2023
Thank you for leaving your feedback. We really do appreciate it, and its nice to know you would recommend us to family and friends
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
they tell me to put cream on my hands every time I come in, I've had the problem many times where the skin on my hands breaks out until they bleed, the creams I buy myself work better than those prescribed by Maybush. treatment at my own expense because maybush cannot treat any of the problems I come with.
Visited October 2023
Review titled Maybush Medical Centre
Replied on 31 October 2023
Thank you for sharing your feedback with us regarding the prescribing of hand cream. The NHS spends hundreds of millions of pounds each year on prescriptions for medicines that can be bought from a pharmacy or supermarket. By reducing the amount the NHS spends on over the counter medicines, we can give priority to treatments for people with more serious conditions, such as cancer, diabetes and mental health problems. Therefore, patients are only entitled to products that the Prescriber believes are clinically necessary, and which are in line with the list of drugs that the NHS is prepared to pay. For example, gluten free foods, sun block, vitamins and minerals, bath preparations, hand creams and cough syrups are not offered on the NHS unless the patient is suffering with certain specified medical conditions. We are sorry that this mean you need to pay for your own treatment. More information about this can be found at: https://www.nhs.uk/common-health-questions/medicines/why-cant-i-get-prescription-over-counter-medicine/
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Review titled Lack of compassion
Rated 3 stars out of 5
by Alexandra Beane - Posted on 07 October 2023
I was contacted about my initial appointment at the surgery for my flu vaccination when I was pregnant in September 2023. I booked the appointment but did let the member of staff know that my baby was due 13th September and consequently I might have to cancel and rearrange. I was overdue by 8 days and accidentally missed my appointment on 23rd September (having given birth on 21st September) and received a phone call from the surgery to rearrange and inform me that I had missed the appointment. The member of staff I spoke to was offhand and rude and when I explained that I had only given birth 2 days ago, she disregarded this and was silent at the other end of the phone. I was clearly feeling very vulnerable having just given birth and felt this wasn’t taken into consideration at all. Especially when considering how emotionally fragile and hormonal new mothers are, I felt this showed a real lack of passion. Furthermore, my abrupt phone call was followed up by a text message that said I ‘must’ (in capital letters) let the surgery know if I could not attend appointments and that ‘repeated DNAs may result in removal’ from the GP’s list. I then further received a text message on Monday 2nd October which read in capital letters (again) ‘Please remember to cancel your appointment via the reminder link so that this can be given to someone else. That someone else may be you in the future. Please help us to help you and others.’ when a genuine mistake had been made. I felt that after the reception I received from the member of staff at the surgery, a further two text messages were unnecessary and abrupt. The irony is not lost on me that this review would not allow me to include words that were all in capital letters when this was how I received the messages from the practice. When I eventually attended the flu vaccination appointment on Saturday 7th October, the members of staff administering the vaccinations informed me that I was not eligible for the vaccination as I had already delivered. Luckily, a member of staff made the decision to administer the vaccination and make an exception for me. This was very frustrating when I had been made to feel guilty for missing my appointment.
Visited September 2023
Review titled Maybush Medical Centre
Replied on 31 October 2023
Thank you Alexandra for sharing your feedback with us. Firstly congratulation on the birth of your new born. We appreciate that sometimes people miss their appointments for reasons outside of their control... however sadly we have many patients who repeatedly waste NHS appointments and 'do not attend' multiple times a month, sometimes each week. We need to take a stern approach to this but you personally have not been targeted, these messages are auto generated by the system so they are sent to all without exception. The capital letters are not meant to come across as abrupt but more to emphasise our expectations. The further two messages you mentioned are considered necessary as this gives patients the opportunity to cancel unwanted appointments. Sending these warning messages does not mean that you will be struck off the list for a first offence, but it is important that we have a record of this so that our repeat offenders are addressed. 156 patients 'did not attend' their appointment in September; that's 26 1/2 hours of appointments that we could have offered to others. We all know how difficult it can sometimes be to get an appointment and this is some of the reason why. We can see your frustration but hope you now understand this a little better and appreciate the difficulty we face with balancing the capacity with demand. Strictly speaking once the baby is delivered, we are not commissioned to provide a flu vaccine, however I'm pleased to see that the nursing team took a pragmatic view on this and still gave you the vaccination.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 26 September 2023
Called back the same day as promised and arranged an appointment with a GP the same day. No complaints.
Visited September 2023
Review titled Maybush Medical Centre
Replied on 26 September 2023
Thank you for taking the time to share your experience. We try extremely hard to meet patient needs. I am pleased to see that we did that for you on this occasion :-)
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Review titled Frustrating
Rated 3 stars out of 5
by Anonymous - Posted on 23 September 2023
Contact is very infuriating! Trying to get past the initial answer of the call, yet I am told initially I could be struck off if impolite!
Visited September 2023
Review titled Maybush Medical Centre
Replied on 26 September 2023
Sadly we have a minority of patients who think its acceptable to shout and swear at staff whilst only doing their job; some have even threatened us with violence. We really are very sorry that you find this frustrating but we feel it absolutely necessary to advise patients that this behaviour will not be tolerated. We hope you understand that and agree that staff should be treated with respect in exactly the same way that we treat patients :-(